Albany Medical Center Review

I have never been to such a horrible facility. Disorganized and no compassion. Spent HOURS in the er waiting to be seen. Run, don’t walk to some where else.

I highly recommend this facility for your medical needs. I really believe I received the best medical care in the region. Unfortunately I believe the kitchen has room to improve thier nutritional program, the portions are adequate but the quality control is very poor. I really would give them 5 stars if they improved this program.

Our recent trip to Albany Med Pediatric ER on 10/12/18 with my almost 5m old grandson. Check in was not very smooth. Two people at check- in asking different questions at the exact same time overlapping each other caused confusion. Other people who came 1.5 hours after we were there with a 7(?) year old that did not appear to be as sick were taken in before us. Even that child's father made comments to nurse asking why they were being seen before a sick infant who had been waiting a long time. Nursing & MD staff were great. But the wait time in between seeing a nurse and seeing MD were not acceptable. I completely understand that there may be an injury or illness more severe that may warrant another child to be seen as priority; but when you have a very sick infant who is crying and having trouble breathing and gagging with a severe cough and congestion I believe that almost 2 hours in waiting room is a long time to have to wait as well as hours long wait once in a room. Wait times need to drastically improve. On top of that we were in the one room that had no air flow and was uncomfortably hot. I give medical staff a 5-star rating. But as far as flow - not a great rating.

I waited for 8 hours for an incompetent doctor. Don t entrust your life to doctors who can t explain the diagnosis and don t care about your health.

I remember everyone I met , but a job that really goes unnoticed are the transporters of patients . A guy named Josh was ours and the thought of finding my way through the hospital to where we parked after 12 hours -was a nightmare. He did everything I asked not only quickly , but efficiently and went above expectations to make sure my guy had a pillow for the travel home . He was just doing his job but that job is 5 jobs in 1 and he does them all with a smile . I saw him all over the hospital during the 12 hours and every time he asked me if I needed anything , I wish I had caught your last name - but I hope you know how much easier you made the end of our day there .
Sincerely Sarah

I am a 47 year old woman, who is disabled. I have high blood pressure. I had very bad food poisoning and called a ambulance. I was admitted, and the doctor told me that I had eaten something bad. He kept me there, giving me test after test that I didn't need, and did not for the whole five days that I was there give me my blood pressure pills. When I asked, I was told that I was being argumentative. I tried to explain that I have a primary doctor, and a medical list. He completely ignored my wishes and continued not helping me. I would not recommend this hospital to my worst enemy.

My mother had her knee replacement surgery at Albany Medical Center and the staff all treated her so well and with great respect. I would highly recommend this portion of the hospital's services and would definitely go here if I needed such a procedure done. Her doctor was great, all of the nurses who attended her were amazing, and the on site occupational and physical therapy are partially why I am on track to get my own doctorate of physical therapy. Thank you!

Me and my wife have been here for 2 days and I know she is the patient but how are you going to have me here for two days and not offer me food or drink just because I m not the patient I don t deserve food or drink we are in the worst care ever the nurses only check in when they want to if you can avoid having kids here do it

Most of the reviews listed cite the hospital and not the college. These ratings do not directly reflect the college

Very good for trauma surgery I was transferred from St Mary's in Amsterdam after going to Ellis 2 days earlier and having them say it was constipation which it wasn't bc I ended up getting emergency surgery and they had very good staff unlike Ellis

Garbage staff, garbage everything, this place is pure garbage. I'm more than sure that all positive reviews are made by corporate executives. Garbage. GO TO ST. PETERS, they were helpful.

I was a trauma patient. The doctors and staff were outstanding. Everything from pain management to the food I was served was excellent. The doctors, nurses and patient services people were all very nice and exceptionally kind and considerate. Getting hurt sucks. They did a amazing job of treating me and helping me recover. Much gratitude. Nice people and very skilled in what they do. I cannot thank them enough.

My boyfriend was showing some signs of appendicitis, so we went to Albany Med Emergency to be safe and catch it before it gets worse. We checked in at 9:15pm, it is now about to be 2:30am and he has yet to even be checked throughly.

There is a man next to be that has been sitting in a wheel chair waiting to be placed in a bed for hours.

There was also a man earlier moaning of jaw pain and they took hours to take him. Then when they took him in another room, he was still waiting and asked to be seen by someone because he had been waiting idly, in massive pain with no instruction on how long and when he would be seen. One of the security guards had put his hands on him and of course he reacted negatively towards them. He just kept requesting to see someone, since again, his jaw actively is hurting. Yet, a group of security guards grabbed him by his arms and left him outside as he was yelling. Furthermore, one of the security guards laughed about when he got back inside the building.

A young female with what looks to be in pain around her stomach area. She s shaking and try to calm herself down. As she continues to wait probably another 5 hours.

In just the span of 6 hours, all I see is people not given the care they deserve. Thank god my boyfriend isn t in too much pain to go home. Otherwise, I would have absolutely thrown a fit myself. Albany Med is not the place to visit when in an emergency situation.

Albany Med is fine. They were very rude to my friend who showed up asking to see us and our son. It seems like they're always under construction, which is good for progress and care but bad for anyone who needs to find a way in or out of the hospital.

They changed my life alright but not for the better. They claim to know what they are doing but they really don't have a clue. I have been here many times for personal reasons which are too painful for me to bring up. In summary, DON'T GO THERE!!!!!!!!!!!!!!!!!!!!!!

The hospital was filthy beyond belief. I could not use the bathroom because there was urine all over the toilet and floor, when reported to the nurse, she agreed it was filthy but did nothing to correct it even though there was a janitor moping the ER floor nearby.
And I saw a great difference in how Black and Hispanics were treated by a few employees. I found it shocking that blatant prejudice was allowed to occur in a hospital. If I didn t see it and even hear it I would not have believed it.
I would never use that hospital again. I could say more but my blood pressure goes up too much when I think of it,

They turn people away!! Child with a high fever! This is a disgrace! Go to another medical facility!

Came to the ER with a terrible headache. All staff were caring and skilled. After admission, it was found that I had meningitis. I am thankful for all the effort and skill given to me through this ordeal. They absolutely saved my life.

Worst place ever takes forever to even get seen they leave u in hallways nurses are rude

When I had to come up here from North Carolina because my great grandmother was in the hospital, I thought you would be a crappy hospital with as crappy service as WakeMed. But you did well considering my grandma was about 85!

Great Hopsital, at least Pediatrics and Radiology. Everybody is friendly and knows what they are doing. Shoutout to Mary Gleason NP, and Marlene Austin RN, best nurses ever!

After being transferred there by ambulance in the middle of a snow storm from Utica, staff were extremely friendly and took the time to get to know me, started out in the ER for an hour, moved up to a double room, then after 45 minutes moved to a single. I had 2 procedures done here regarding my gallbladder and it's removal. The doctors were very nice, some told jokes to keep the atmosphere light, which i really appreciated as i was really nervous. pain meds were taken care of on time besides one occasion because of a sudden influx of patients which i fully understand. They all took the time to learn my pronouns and preferred name which was amazing as i didn't even approach the subject they did themselves! every single one of my nurses during my 3 day stay was so kind. I don't understand how there could be so many negative reviews!

This place is unbelievable, they move all of these people out of there house to be a disservice to the community
Damn shame , Albany medical center should be ashamed of themselves

Place is absolute garbage. The so called "ER" is a joke. Staff just hanging around, pitter pattering around, joking and talking about what they're going to eat next while they stare at you knowing you need help or are in pain. I personally would rather suffer or die from whatever ailment is bothering me than ever have to utilize this facility ever again.

Never go to Albany medical center for any emergency treatment .!! They wait you sit for long hours and bill you .. unprofessional people I had ever seen !! Better visit St.peters for treatment.

Albany Medical Center saved my life. The nurses Doctors and house keepers were all terrific. I felt so fortunate to live in New York State where we have access to state of the art medical care. It's true some of the food is bland , it must be, they are not going to satisfy anyone's craving for salt. But if you order well for example roast beef on a flour tortilla it is very tasty. GREAT PLACE , I'M ALIVE !!!

If you go here expect to be here for 24 hours place is horrible everyone who works here should get a demotion

I went to my primary care physician for stomach pains. After a CT scan it was discovered that I had a ruptured appendix. The doctor told me that this was an emergency and I should get to the emergency room ASAP. I am new to the area, so on the doctor s recommendation, I went to Albany Med. they forwarded my CT scan to AMC and I arrived at the emergency room with the IV needle still in my arm. I explained my situation at the front desk and was told to go and wait . It was only after my husband complained that I was admitted. The surgical team was wonderful and kind. However, the nurses in the Short Stay ward are the WORST I have ever met (and I have had multiple surgeries). They were angry, dismissive and inefficient. At one point, my IV started alarming and the male nurse came in, turned off the alarm and walked away without replacing the bag. The same thing happened when I needed help in the bathroom. This was the worst experience I have ever had and I believe that most of the nurses at the Short Stay should not be nurses. If I am conscious and have a choice, I will never go to this hospital again.

Very disappointing. After surgery at least 30 hours past before surgeon checked on patient. The staff dismissed most of patient concerns. Totally unacceptable treatment. Will never ever go here again

Very unhappy with Albany med i get a call to pick up my dad at 6 its now 8 and we are still not ready to be discharged but they told me to make sure im here by 6 i have a hour and a half drive one way now my dad cant get his pain meds because of this place pluse they did not wash him up for a week now and he has cancer very bad hospital

I'm not sure what this place thinks they are doing to help their patients. I am not here to bash the hospital but what i am here to do is tell my story. I arrived Sunday 5/26/19 around 8pm. I was greeted and changed into the hospital attire. I was then put on a stretcher and wheeled to hallway where i stayed for my entire visit. I was told upon my arrival that i would probably be out the next morning which made me hopeful but unfortunately that was not true.

After I settled in (to my oh-so comfortable stretcher) I watched people go in and out of their assigned rooms as they were taken care of and were ready to go home. I had a lot of time to observe both the patients and staff. Many were compliant... some were belligerent and not very nice but what i noticed the most was how angry most patients were about their care. This was a shock because for someone that doesnt find themselves in the hospital often I expected sadness, hurt, trauma, HOPE, healing. What i saw was that they were angry about how long they were waiting for medical attention, they were angry about the overflow of beds causing us to spend our stay in the hallway with bright lights in our eyes, and they were angry that the nurses talked down to the patients. I personally heard a patient ask a staff to stop treating her like a child. I cringed as i heard the whole conversation and i had the same wishes for the patient. It was a hostile environment with zero privacy. I stayed quiet for most of my stay but there were points that i needed to advocate for not only myself but for others. Seems like the nurses enjoyed the power struggle. As a care manager and direct support professional myself, I understand the difference between protocol and a power struggle.

Because i arrived around 8pm I was cared for by the night shift when i got here. I cant say enough how great they made a not-so-great experience become (for the time being). The staff were nice and attentive. They spoke to you like equals and made you laugh. Marcus in hall D was my nurse upon arrival. When he left at 730am i was scared as to what was next... and rightfully so! This is when the hostile talk to patients began. My next nurse was attentive. At 330pm my last nurse threatened to hold me here longer. Mind you... i have not said anything disrespectful at this point. All i asked for was what I was waiting on. Questions seem to be a point of contention around here. Bedside manner is still a thing- isnt it?

I got to a point where i felt like i needed an advocate so i called another hospital for advice. Whenever I do get discharged i was told to get the name of the hospitals attorney. That seems like a little much, but almost necessary so others dont have to go through the same experience i did and others did.

I will never voluntarily be at this hospital again. Cant get worse.

Couldnt get a great picture of this bodily fluid on the ground but i posted what i could get.

I was harassed by security and I was the patient with the flu

If I could give less than 1 star I would. I came into the hospital at 12:30; didn't get in to see a doctor till 6 a.m. I am still here at 8:30 a.m. If you have an emergency this isn't an emergency room based on my experience! There is no excuse for this. Appalled at the lack of care here.

The doctors kept me in the dark about what would be happening next during my labor induction . I had to wait hours to get an actual doctor to come talk to me about what was going to happen next. They messed up my foley bulb induction and had to re-do it twice. Also, a resident doctor had the nerve to mock me about me letting her stick her fingers in my vagina after I told the nurse that I found her demeanor abrasive. Talk about petty. Just another young doctor who thinks they are woke and want to help women, but in the end has no compassion for those women s feelings during a very emotional time. This was my third birth experience (first one at Albany Med) and my worst. The nurses were nice, but it couldn t make up for the terrible experience I had with the doctors.

Bedside manors of nurses are terrible, they have no compassion for patients. The hospital is very dirty and just seems unsanitary. The ER is the worst ever. Whatever happened to communicating to waiting patients. Staff could do a better job of communicating when the wait is going to be over 4 hours. It is ok to maybe suggest another hospital for patients to go to. I came with my daughter who has had all her children there, but only because she was high risk. We waited 4 hours and there were people there for 4 hours prior.??? something is wrong with that. Maybe the triage nurses need to be educated more on what is priority. And taught that it is ok to have compassion for people. Somehow that seems to be on the bottom of their list. AMC you need to practice compassion skills, and communication.

Very bad, unresponsible, lazy place.. I had my mom with fraction humorous and we are waiting in ER for orthopedic since 9 pm till 4 am and still no doctor.

Dr. Sara Scheid, board certified in Otolaryngology and a surgeon, has been an enormous asset to my family for over ten years. She has gone above and beyond in the ways we have been treated, whether it was allergies, to sleep quality, and specific assistance in securing appropriate care. She is always very responsive and caring, and always eager to help however she can. Her skill and expertise is unparalleled. Having had many medical experiences, I can confidently say she is one of the best doctors I have known.

Poor care . Worst place . It's jammed and they don't have enough nursing or medical staff to provide care on time .Also doctor providing care had very poor bedside manners .

I wouldn't be alive if it weren't for the lovely(one nurse in particular) people in the Bernard and Millie Duker's Children's Hospital. The EMT guys were also really great. I had a Pulmonary Embolism and if it wasn't for my doctor Matthew Cunningham for ordering the blood testing and my mother for calling and taking me. I don't know if I would be alive right now. Everything was great except for the food.

My son-law is there and it seems like the doctors and staff are not caring for the patients just for the almighty dollar!!! I wouldn t send my dog there!

Wife was brought in with a stroke. Had 1 test done ,was supposed to have an echo which was never done. "It's the weekend you'll have to wait til Monday". 24/7 service? BS, terrible hospital, go to St. Peters.

The staff is professional and friendly but the facility is a nightmare. It seems to be laid out by either a 4 year old with poor preplanning skills or a architect with a grudge against the elderly and grief stricken parents trying to find their kids in the PED ER. If they had spent half the money that they put into making shrines for long dead doctors and donors on making some decent directional signs they d be all set. Hallways that dead end for no reason, blind corners, and hidden elevators. If there is a fire in there hundreds will die. It s not very comforting when you hear staff mention that they get lost in there.

DR ABDUL ARAIN IS HORRIBLE
HAS NO COMMUNICATION SKILLS, NO ACCOUNTABILITY, NON-RESPONSIVE, STAY AWAY, MEAN AND NOT TRUTHFUL

Went in to the ER with a broken arm, took 7 hours to be given a painkiller. I'll never go to this hospital again. When i wanted something stronger than over the counter, they treated me like a drug addict.

I has my second hip replacement at Albany Med 2 weeks ago. I thought the staff was very attentive, knowledgeable and pleasant. I was only in the hospital for 20 hours, but received excellent care

Wish I could be nicer but after receiving more information from the newspaper I have to say this hospitals staff is not human and completely blind with incompetence to the job they are supposed to do. That being said you'd have better luck going to see a witch doctor

my mom has had the worst experience in this TRASHY DISGUSTING RUDE PLACE first she was in the emergency room which felt like 1000000000000 years and she didn't even get a room she was in the hall talking to the rudest staff they weren't even listening to her they were just enjoying their time and she was so mad she had so much pain and they weren't even listening to her she felt like she was invisible and they didn't even see her because they didn't even look at her thats crazy we were in the emergency room there is a reason its called EMERGENCY ROOM YOU ARE SUPPOSED TO HELP THEM WITH THER EMERGENCY YOU HAVE TO GET A ROOM STRAIGHT AWAY NOT HAVE TO WAIT 1 BILLION YEARS WE JUST LEFT SHE COULDNT TAKE NEITHER COULD MY DAD OR ME AND I AM TELLING YOU IF YOU GO THERE DONT EXPECT ANY GOOD SERVICE THEY ARE GARBAGE THEY'RE GARBAGE AT THEIR JOB TOO DONT EXPECT GOOD SERVICE EXPECT TRASHY GARBAGE SERVICE IM TELLING YOU DO NOT GO THERE IF YOU HAVE AN EMERGENCY ID RATHER TRY TO GO TO A HOSPITAL THAT IS GOOD UNLIKE THIS ONE. I WANT TO GIVE THEM 0 STARS BUT CANT POST WITHOUT STARS.

Waited 8 hours and still sitting in hallway wife in extreme pain with no help from doctors. There is no excuse why this hospital should make the money they do with the care they give Albany med lacks in costumer care

I just had a cardiac ablation, followed by a three-day hospital stay to introduce anti-arrhythmic medication, at Albany Med. I can't say enough good things about the medical and support staffs of both the procedure and cardiac units. At all turns, I was treated with professionalism, compassion, dignity, and a very high level of care. I am grateful that there is such a high-level medical center as Albany Med in the region, and I will most definitely return for my ongoing health care needs.

unprofessional and very rude staff, I called to request my medical records and they told me they would not fax them to me despite me calling and sending a request with an authorization form months prior to this call. if it were possible to leave -5 stars I would absolutely do so.

Still waiting (7+ hours) to be put into a room in the ER.

Been sitting in the emergency room now for almost four hours and have yet to see a doctor. NEVER AGAIN.

Do not go to this hospital for birth care. I repeat, do not go. Their are some nurses that are good, but the overall experience will be terrible. They don t listen to anything you say to them and treat you like you are a moron. Do yourself a favor and please head my words, please do not go to this hospital for birthing, you will be sorely disappointed and regret it.

I understand not having an appointment and going to the ER that there will be a waiting period. The wait though is absolutely not even worth it. It has been over 3 hours for waiting just to get hopefully not severe but possible chemical injury checked out. At this point the wait is so long that It s better for me to get hit by a car and be taken in by an ambulance and hopefully be seen. I hate doctors and hospitals do they really even care about patients? Or their annual salary?

I agree with garbage guy. They re definitely not known for their speedy service. We ve been here since 9:30 am and it s almost 3:40 pm now. Haven t seen a doctor, they keep telling us to wait and wait and wait. Bathroom was dirty, the nurses sat around as I watched them for the longest time on their phones talking about cruses. They re starving my DIABETIC sister, AND they didn t even test her blood sugar levels. For an emergency room no one seems to be acting like it s an emergency. We ve had better luck at emurgent care. The only good thing about this visit so far is that the receptionist when we checked in this morning was very nice. Also, parking is NO WHERE NEAR EASY. Does anyone actually look at these? Or is this going to be another CMH hospital where their known for people going there to die. If I could put negative stars I would.

Worst ER ever brought daughter there cause she had some abnormal internal bleeding, sat in waiting area for 9 hrs before we were moved to the back hallway not even an exam room, zero professionals in the dept, I would suggest to stay away at all costs go to another ER this place is the worst, and the ER waiting area had almost nobody in it I guess somebody will need to die in the waiting area before anybody bothers check on the patients, just he worst stay away at all cost.

A month and a half ago.. I went there as my doctor sent me there, to see a specialist. I ended up in the ER where they asked some of my history, and decided to put me in overflow as my symptoms were an emergency. I was there from 10:00am to 12:00am, and during that time.. the nurses OD d me on 3 different medications - 1 of which I had a severe anaphylactic shock too as I was allergic too, but they gave me anyways (and they just sat there and watched me), didn t administer anything to stop it. Finally a doctor came over to check on me. To which later on that doctor apologized to me because she couldn t believe that they gave me that much. The original reason I was in the ER was unrelated to my prior health issues that made them rush me in for a CT scan. They thought I had an issue with clotting due to my extensive history of traveling, and after I asked if it s possible for a clot to go from the legs to the head and was told not unless there s a hole in my heart (which there is not), they did put a stat order on ruling out a clot in my lungs.. again, not what I was in for. This entire time I had an IV in my right arm, and asked numerous times if they nurse could clamp it as it was backing up and she told me she had trauma patients to attend to and I was lower priority. It wasn t until I went back for CT scan, that BOTH people I saw there were the best people I saw my whole stay. The guy said he felt the IV backing up and that wasn t good, who could feel clotting in my veins and that would cause me problems later on. So he drained my IV twice, and the woman assisted. Afterwards I was returned, and for them to be concerned about me having a clot in my lungs - I didn t get my results for 6 HOURS!! A man came over and told me he was a doctor and I had no clot in the lungs, so I said great since that s not why I was there, but was going to follow up with a specialist for why I was in. I asked to be discharged as I had been there over 12 hours at that point, (mind you he s the doctor who told me there was no chance of me having a clot on my brain). He then told me it wasn t recommended I be discharged and I asked why if they ruled clots out. He then said my D dimer was still elevated and I said well it could be from infection as I know D dimer can tip for a number of reasons. He agreed, but said he didn t feel safe sending me home because I could have clotting on the brain, and I said you just said the chances were less than 0% and he said yes, but it can start on the brain. All while telling me if I discharge against their orders, then the insurance won t pay. I was so upset because I said the money aspect is not important, my health is and he said yes, but we won t get paid. I said I ve been here longer than you and not by choice, I m not getting paid to be here. He then kept urging me to wait around for an MRI or CT scan of the head, and I said I just want to be at home with my child and he told me he d call a social worker and send them to be with my child while I was there. Who even says something like that??? He tries to tell me that if I have bleeding on the brain, I won t be there for my child and to just have this done. I told him I didn t believe that because he was saying it was connected to the real reason I was there except my issue was with my ear, and it had been going on for a month.. so if that was the case, I would have already been dead with bleeding on the brain for a month. At that point I was very upset, and shaking because I was in such disbelief. I ended up discharging myself after 14 hours, found out he was a STUDENT in training, the medicine they OD d me on didn t even wear off until the following afternoon at 3pm time. So for over 24 hours I was drugged up on medicine, & that s not the worst part. Since that visit I ended up with clotting in my right arm, which I was told by another doctor would heal in 2 weeks, it has now been 6 weeks and it is getting worse, not healing, and the rest of my arm and hand are becoming immobile. I am headed to a surgeon next week. I will NEVER return to AMC again!!!

The weekend is horrible you wait for hours the see a doctor and when they show up it's takes seconds to talk to you. You have to wait hours to be discharged and do all this in pain and freezing in the room. I hope they give all the right paper work to take home. There was a lady in the next room calling for help and no would help her. This is a death trap. I wish we can go home.

The finest health facility in the world ,with the greatest dedicated staff known to man ,God bless them each and everyone !

Navigation through this facility is very difficult especially trying to find parking then entering building nice hospital good doctors just navigation and direction in and around facility are terrible

So after a 12 hour wait we finally gotten discharged. My girlfriend and I where kept in the hallway with no nurse bell around. Nobody came to check on her only after me walking up to the desk and getting someone for her. The staff simply doesn't care and is ALL college kids except for the doctors ofcourse. My back was hurting so much from sitting in the chair I asked for a recliner and waited 2 hours for that until I MYSELF walked around and gotten one. The place is filthy and the food is nasty will be posting pics soon. I've had it with the lack of care we received and I will not be returning. Albany med isn't what it used to be.

My recent surgery at Albany Medical Center was beyond my expectations. Dr. Dirisio and his team are the very best. I was treated with utmost care and concern. They made a terrifying experience so much easier by explaining to me exactly what to expect. From the office staff to the nurses, aides, to the doctors and technicians and everyone I encountered I want to give a big THANK YOU!

My daughter sees many Drs. from outpatient services. Since when has it been a normal to not inform the patient that there Dr that they have seen for 20 has left. This has happened twice with 2 different Dr in 6 months. Went to one Dr yesterday to only be informed when asked for booking appointment for next year. ugggg

This hospital has saved my life ive gone two years with pains n couldnt move went here janurary 2016 n found out my appendix enlarged so they took it out. They took great care of me n my daughter when i had her novwmber 10th 2017. I will always go to this hospital.

I was born here with my twin sister and we're 31 and they also delivered my 27weeks old twin daughter's alora and jade plude whome were 2pounds apiece and now 13yrs old Albany medical Center is the best in thus region!!! Thank you fot your hardworking staff and doctors 24-7

If I could give less than 1 star I most certainly would. WORST EXPERIENCE ever. I'll Avoid amc at any and all costs . I never even was given a proper medical diagnosis or given facts on my condition. My discharge papers actually say the WRONG procedure was done. That is not going to fly. I NEED to know what exactly I went through. You can't get on patient portal THRY make it impossible on purpose.

Beautiful hospital and city
Nice people

My husband was transferred here from another hospital after having a stroke. Had I known it was that I would ve driven him here myself. The staff were always kind to us through our many questions and concerns, he was transferred to different units (stroke unit, seizure unit, etc.) in a timely manner and seen by many different doctors. They performed every test they could to try and find the cause of his blood clot that lead to the stroke. My husband wasn t an easy patient either, after being in there for a week he was very irritable and not too pleasant to be around, but they still remained polite and attentive. The only reason I knocked off a star is because of how difficult it was to get ahold of anyone once he was discharged, for his follow up care and test results. Ended up having to find our own neurologist and that office called multiple times to get all his files transferred over, otherwise we probably never wouldn t gotten the results of his tests. Other than that I was overall very happy with the care he received.

I have been here more times than I would like to admit. Everything from minor visits, to a trauma visit after a motorcycle accident, to emergency surgery. The nurses that have tended to me have always been caring and helpful (both female and male nurses). The nursing staff is really what makes or breaks a hospital experience, and some of these nurses are absolutely amazing. The doctors were efficient and treat you with respect.

While everyone has their "horror" stories about bad experiences at a hospital, or long ER waiting times, this hospital still stands above most. As long as I have a choice of hospitals, I will go to Albany Med.

Tony (female) from the Billing Dept is very rude and condescending!!. When I called to talk about a bill I received, she gave me attitude about not knowing my account number. I just shrugged it off and decided it was just me (it wasn t). She continued to talk down to me and was extremely ineffective and did not seem to care WHATSOEVER about my issue. Ask to talk to someone else if you get her on the phone.

By far the best hospital in at least a 100-mile-radius. I feel sorry for the staff seeing what people they have to often put up with.

This place sucks they told me me that I'm being admitted and they told me this at 8 in the morning. Not only that I asked the nurse if I can order food from the hospital kitchen and they ignored me and gave me a sandwich. I'm hungry and need to get my morning medicine they even have a list of all my medicine. Very rude ppl...

Great took good care of me right away had x rays and ct scans all with in a hour of going in for treatment staff was very kind and considerate along with being very knowledgeable.

Well it's a hospital... Great at it's purpose but it's a hospital so yeah. Want to stay on time? Use the A or C elevators, NOT the M elevator, you'll be waiting forever!

Place is nasty. Walk in to vomit on the floors and pee. Took 1 1/2 for staff to clean up and didn t clean all the way. Several people stepped in it and there was no sign to warn anyone. Staff are rude and will completely ignore patients who need help. Waited over 2 hours after driving 2 hours to the hospital and continue to wait as I m writing this.

so my 71 year old friend fell, her nose is bleeding her face is bleeding, she injured her back, her neck, and she might have broken her arm or shoulder. She went off in the ambulance - I follow - we go to Albany Med. I get here I'm sure she's been here with the ambulance, I'm figuring she's already set for ctscan, x-rays are done, etc... I walk in the ER and she is sitting in the waiting room in a wheelchair with a neck brace still on and the blood all over her.

I have never seen a hospital where you come in by ambulance and you end up sitting in a wheelchair in the waiting room. I've been to dozens of hospitals all over this country I have never seen this.

Albany Med is not what it used to be avoid it at all costs.

We were there on June 23rd for 10 hrs. The rooms were filthy. The handcleaners outside and in the rooms were empty no one came to fill them. The Drs. (Residents) for neurology were less than attentive. The worse experience we have ever had. They really need to clean up their service.

Was very excited to learn of this wonderful option for families with children in need of emergency care. Especially since the website boosts ready access to services - any parent would be thrilled at not having their child suffer through long waits in the waitingroom, especially while sick or injured, in an unfamiliar place. That was just what we were hoping for when we brought our 4 year old on a Monday evening. Instead, the intake (possibly, nurse?) coordinator, recommended alternate care, before our daughter was examined, or even left the waiting room! She said that the current wait time was at least four hours. She instead suggested calling our pediatrician s on-call for an immediate morning appointment or urgent care, when they open. Seriously? In truth, I appreciated her honesty and everyone was polite and professional BUT if you re scared/worried/concerned enough to bring your child to the ER, do you really want to be told there is a 4-5 hr wait time and recommended to go elsewhere without being seen?
I m sure (or, at least, I hope) that this is simply the result of a new practice working out the kinks but, when is okay to work though the kinks when it comes to the care of children?
Back to St. Peter s, until I hear better....

UPDATE: after leaving AlbanyMed, we stopped at St. Peter s ER and within 20 minutes of arriving, we were triaged and given a room. At least we have two hospitals within blocks of each other.

Absolutely the worst ER !! I once bled out in the hallway for 4 hours and this time I come in with severe abdominal pain,nausea,dizziness, and bleeding. I waited for over 2 1/2 hours in the hallway then when asked what was taking so long I was told," your case is a little different so you have to wait". I won't come to the ER again.

Albany Med Obstetrics and Gynecology Department is hands down the worst place I have ever been to. It s almost like the front desk has no communication with the medical staff. The front desk has no idea what s going on. I scheduled an appointment for 11:30am, I get there, they tell me my appointment was at 11 and the doctor already left. They reschedule same day for 2:00 pm. Someone comes gives me an ultrasound and I didn t even see the doctor, so that was a waste. I also handed them my insurance card three times. I get a bill for the ultrasound and talk to the front desk. They don t look at my file and give me a number for the billing department. The department then tells me that no insurance is even in there. A week later, I m still waiting on my medical information to be faxed to my new office. Absolutely clueless healthcare facility.

Just had a baby girl transferred from kingston hospital (garbage) , love it here my daughter is healthy and beautiful and the staff was amazing and very polite and understanding . Love it here will travel 100 miles to come here again..

Albany Medical Center has rascal Nurses & Staff. I didn't know that it was ok for a NP to assult people how they want.

If you travel via public transportation during the winter times, disabled, or with a stroller I would advise you call for walk route and point of entry and record who you spoke with, patient care rights include safety and if you don't have a safe way into the medical facility then it's a big problem. I've complained several times about a broken changing table at the second clinical campus and I was treated differently because of who I see during my visit I suppose mental health unfortunately is frowned upon in 2019 & that's after loosing family in a 2017 quadruple Troy homicide!.. to be continued!

C816 2/20
First of all you should put out an RFP for a new food service mgt company.
The food is terrible and so is the staff handling it.
I had a lung procedure and was put on a liquid diet for dinner that night. The doctor comes in at 7AM and says things look good you can go on a regular diet. 7:45 nurse says I called and they are sending up a tray. Four requests later to the nurse and now 11:00 AM no food.
I m not sure what the problem is on this floor but forget trying to get someone to answer a call button.
Short staff??
Not good Albany Med!!
Good doctors but from there on forget it.
Some of your staff is nice and compassionate and take pride in their jobs!