Excellent customer service. It is not the sales rep fault if they run out of the newest phone before you get there, as mentioned in previous reviews. Everyone is very helpful and knowledgeable and they create a good experience in a chaotic retail atmosphere.
Great service Ish is a great service/sale person. Indeed all of the staff shine. No pressure or up sale.
I am so glad others feel the same as I about this place. Always, and I mean always something when I come here. Never left satisfied, and it's been years...... time for a change
Great service. Ray & Enrique were super helpful. It was a launch week and they were busy, but they bounced around and helped customers so people weren't waiting too long. This was the 1st time I've ever purchased a phone in store... I usually just did it online, but I think I'll go into the store f...
Verizon is awesome!! Friendly, efficient, helpful, and knowledgeable staff!!
Wasn't even acknowledged on a slightly busy day. Left a few mins after, not. Good feelinh
Long wait to get something done but the specialist was knowledgeable and helpful.
Had a great experience getting new phones just a few days before Christmas, at a busy time for the store. Chase worked w us and knew his stuff. We were very pleased. Unfortunately, we had to return the next day to replace a defective phone (blame that on the factory, not the store) and had more grea...
Verizon is a good place to purchase a phone, tablet or other technical support products. It can be supportive of technical issues but is most interested in selling. You are usually but not always meet at the door where they use your cell no. to place you in line for service. Although they have techn...
I'm very disappointed in the data Quality! Very slow and having issues with imessage due to slow and/or no data. Towers are overloaded when needed the most during peak business times!
Friendly sales people answer questions but ultimately try to sell you the most expensive phone. Usually extremely busy so the wait can be long.
AWFUL CUSTOMER SERVICE! I was suppose to get a new phone on a Saturday, they didn't have it in stock (iPhone 6s) so I ordered it to be shipped to my house on Tuesday but on Sunday some "technical glitch" went wrong in their system. (Their words not mine). Nobody ever called me to let me know that th...
Went here after my phone broke. Was looking to replace it with an equal phone due to the plan I was paying. The man then gave me false information telling me the phone I'm on now is an upgraded version of my old phone. This phone is slow , I can't even use mobile data while on the phone, and it has ...
I was assisted by a rep named Ishmell and he was incredibly kind, courteous, and efficient. He clearly knows what he's doing, and was even able to answer a question for a co worker while helping me. He is an excellent representative for this company, I was very impressed with my experience today.
Incredibly fast and complete service in a relatively timely manner. My only complaint is the in-store associate hounding me the entire time about getting in-home service from Verizon. This guy would not leave me alone.
I had to get a new phone. I got another slide phone, i know i am a dinosaur. Anyway, I opened my mail yesterday and saw that 25gb of verizon cloud was added to my bill. Funny how I need more cloud space for a phone that never uses the web. Even odder was the fact that it was added the same day i...
Extremely upset! Was speaking with a store associate over the phone regarding an order I'm going to be picking up and needed confirmation it was ready and would be OK for me to pick up on Saturday. Unfortunately the associate was rather rude and kept telling me "refer to your emails". I am in no way...
We had a surprisingly very positive experience here buying a new phone. I was BRACING for a terrible experience after reading the Google reviews and came in hackles up, waiting to see if I would be pressured into insurance and cases and signed up for things I didn't agree to. But actually, they were...
Tre helped my family out quickly and efficiently. He had a wonderful attitude and VERY informative. Ended up buying 2 new iPhones from him the max and the XR. He hooked me up with the accessories needed and answered all my questions. My wait time was about ten minutes which I didn t mind because the...
Instantly combative and rude treatment caught me off guard. But I was more perturbed by being told conflicting stories and also being told to just "figure it out" on our own. Will not be returning.
Great store! Sales team is a great job interacting with both themselves and the customer thanks guys !
At this location the people are nice and helpful. Will give you options. Thanks
Charlie represents Verizon well (Concord Pike/Wilmington location). He was a big help to us in the past week. Charlie was knowledgeable about current promotions and he patiently answered any and all questions. He was courteous, friendly, and clear in his explanations. His sales approach was goo...
I drive from Newark to them for everything! The staff is warm and welcoming.
I did not appreciate being lied to by Nigeria, my sales consultant. She told me that the $9 device protection plan I have had for years did NOT cover screen breakage and that I had to upgrade to a $13 coverage plan to cover screen breakage.
I verified with Verizon. CS that this was a total lie.
...
To be honest most Verizon stores are a big let down.
On the day I came here I was waited on by Nigeria.
This lady is why I will go to a store 45 min out of my way. She was great very good customer service and went above and beyond.
Great store .....
Has never let me down .
Came in to make a pmt on my account & check into another phone !
Customer service was awesome. Ask for Dave. He was very patient and insightful regarding products
As always the people who work here are fantastic and very friendly
Was not able to change credit card payment by calling Verizon number or online, store person did so in shortest time I haver been in that store. Wish Verizon made it easier to do business with them.
Hey - want a scam? Come here. They can bait and switch a phone on you. Then refuse to cancel claiming they have no ability to cancel a phone although they said they would in person. But been a day or 2 and still have not cancelled.
They also want to charge you 100 dollars to transfer data which i...
Horrible pickup experience.... They will accuse you of fraud... I called in advance to ask if I can use my passport to pickup an order I placed, and was told that this location only takes state issued drivers license... I looked it up on Verizon's website and it said only a government issued ID was ...
Great help on phone decision. Will buy a 7s in 3 weeks. Thank you Chris and Jerimiah.
Be aware of the sales representative here. The girl I was working with told me my first bill will be due 30 days from when I started my service. She also told me that I had to get a protection plan for either 17$ or 22$ Per line. She then stated I couldn t decline or choose a cheaper option. Long st...
We use verizon for personal and business accounts and are never let down.
Within the last three months, I have gotten two new phones from the Concord Pike store. BOTH times, the associate did not backup the phones correctly and none of the correct contacts or calendar entries were transferred.
Went in for a SIM card, smooth process and friendly staff. Considerably better experience than trying to use the Veritas authorized Verizon providers in the area.
I had the most amazing Verizon experience at this location with solutions specialist CHASE. He suggested how to save my wet phone and actually helped me do it! He was knowledgeable, calmed me down and it worked! Thank you Chase... he's a keeper!
Reasonable service. Verizon company store, not usually crowded.
service is good when you get it but be prepared to wait long periods of time to get service. make sure you sign in first
Went in the day after the iPhone Xs and Xs Max was available for preorder in order to get the buy one get one deal on a couple iPhone 8s. I had called ahead to make sure they had what I wanted in stock and spoke to Nijeria. She was very helpful on the phone. This ended once we were in store.
We ...
Terrible, horrible customer service. First, I had to wait about 10 minutes to be served. Now I understand they get busy and 10 minutes wouldn't be bad, but during the time I was waiting, they had only 2 or 3 reps helping customers and another 4 or 5 standing around doing nothing. Plus, two of tho...
One of the best retail experiences I ve ever had. Saw online (remember, companies always want you to do it online yourself ), I could upgrade from my iPhone X to a new XS for next to nothing...and be back in warranty. Sign me up. Needed to ask a few more times should I get the big one this time?
...
Went there to get watch fixed staff nijeria tries to up sell was rude when I asked for manager. Also said manager was not there which was a lie. DON'T WASTE TIME AT THAT STORE.
Absolutely terrible customer service. Will not be using Verizon again.
This is absolutely the worst customer service experience I have ever had with a corporate Verizon Wireless store. The young lady who was trying to assist me at the door was horrible. She never looked up to speak with me as I was trying to provide my phone number. In the meantime another associate wa...
So my friend was trying to get a phone out of this store. She set up her account over the phone and was told to come into the store and get her phones and stuff. So we came to the store and talked to the manager name Chase. She informed him that that her account was set up over the phone and that sh...
This is the closest store to me....without a doubt, some of the rudest people I know work here...everytime I visit this place, new employees, same result..
Not all the techs are knowledgeable. Had to keep going to manager.
Friendly and helpful team, got us sorted quickly and we didnt have to wait
This VZW location was once upon a time, a great VZW corporate store! However since the removal of the tech support company, which btw I was once an employee of before I was falsely accused of a wrong doing by a greedy customer!! Sorry that's a different story lol, but that separate entity for which ...
Helpful service, but it always seems to take longer than l expect
The wait is sometimes long but the right sales rep is worth it.
This place DOES NOT pick up the phone. I have an important question and I don't feel like driving all the way the [expletive deleted] down there just to be disappointed.
If purchasing or upgrading your service or device please review your order in it's entirety before commiting. I visited this store agreeing to upgrade my phone and service ONLY. However, I was added to a contract agreement with Hum without my knowledge. It was done purposely. And the manager (Desmo...
Amazing customer service and the employees give great advice even if it s not from Verizon. I.e. telling the truth instead of persuading you to purchase more items
Added a phone put on the sidewalk, staff were friendly and helpful
Best place to buy your phones. Good customer service. One thing, they know how to communicate to their clients very well and with respect.
Such a sad and pathetic place. If you want to be served by not caring and unknowledgeable people, this is the place for you. The first person I encountered did not want to be bothered. When I asked her to assist me in cancelling an online order, she refused to do so despite her saying that she was t...