Patrick Moore

Review of Verizon

Went in the day after the iPhone Xs and Xs Max was...

Went in the day after the iPhone Xs and Xs Max was available for preorder in order to get the buy one get one deal on a couple iPhone 8s. I had called ahead to make sure they had what I wanted in stock and spoke to Nijeria. She was very helpful on the phone. This ended once we were in store.

We were porting our numbers from TMobile and that part was easy, but I expected to leave with working phones on the Verizon network. Nijeria expected us to handle all of that at home. She entered our T-Mobile info, put our new phones in a bag, and said see ya later. I asked how long it d take for the port to happen and she said that as soon as we turned on the Verizon phones, they d be active. Ok, that was true, but I did expect to have two working phones before I left.

I then asked to go over the monthly charges and this is when Nijeria tries to explain to us that the $13.99 monthly insurance was mandatory for the first month, but I could go into our account and remove it after month 1. This simply isn t true. The reason I asked her to go over the bill was because when Nijeria was setting up our account on the iPad, I saw her select the $13.99 insurance option without asking us anything. She attempted to do it quickly (so I wouldn t notice), but I had done too much research about the plan and charges to be off by $28 (2 lines at $13.99 each).

Anyways...I wanted to be on the Verizon network so I went through with the whole process, but dealing with Nijeria was simply a bad experience.