Derek Heide

Review of Verizon

This VZW location was once upon a time, a great VZ...

This VZW location was once upon a time, a great VZW corporate store! However since the removal of the tech support company, which btw I was once an employee of before I was falsely accused of a wrong doing by a greedy customer!! Sorry that's a different story lol, but that separate entity for which I used to work, was able to fix problems and/or replace a problem phone right then & there!! But now...you have to wait for them to ship you a new phone from the warehouse just like all the other Wireless companies out there. That is the reason I loved VZW over all the rest bcuz they WERE different!! The reps at this store are ALL sales reps now & are ALL on commission pay! I recently had a phone upgrade but needed to upgrade less than a week early & this store absolutely refused me! So I called customer service & they said yes but only if I ordered it from her!!! You seeing my point here yet?? So I went to the Concord Mall Verizon store which is not a corporate VZW store!! We-R-Wireless is an indirect retailer & doesn't have to follow every VZW corporate rules! So that very day I got my upgrade & even better yet, they gave me an awesome deal on 1st, the razr maxx & a case bcuz they sold out of the galaxy s 3 in white but the very next day they got a bigger shipment of new phones & they held it for me until I could get up there. So that evening I went, we did the even exchange, which again was a great price, & now I'm satisfied & will only go the the concord mall We-R-Wireless VZW authorized retailer! And you should too!! B-) Thanks W-R-W VZW!! VZW corporate, you are definitly SLIPPING & SHOULD SERIOUSLY GO BACK TO THE WAY YOU USED TO BE!! For Real I'm not the only one who feels like this!