Rick Hendrick Dodge

4.2 · 952 reviews
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Katherine Vincent
Reviews 1
2020-12-28 08:27

I had issues but Bobby Wallace and Ted Belk took c...

I had issues but Bobby Wallace and Ted Belk took care of me. I was ready to give up on n them but they made things right. I absolutely recommend them. If you have issues they want to make them right. Thank you so much Bobby and Ted. I am very grateful for your help.

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Andrew Higdon
Reviews 1
2020-12-28 05:27

Service writer does job to spec and above. Diagn...

Service writer does job to spec and above. Diagnosis leaves everything to be desired. Car was in shop a month for random shutting off issue and suspension/alignment/drive ability issues that have not been resolved in 3-5 years. Said alignment was perfect and all suspension
parts checked out i...

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Eden Ellis
Reviews 1
2020-12-27 15:42

I have had the unfortunate experience of dealing w...

I have had the unfortunate experience of dealing with Rick Hendrick Dodge's service department. I came in originally to have a simple repair on my brakes, which turned into an ordeal. First off, I was told I had an appointment at 7:30am, and upon my arrival I was told my vehicle probably wouldn't be...

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Brian White
Reviews 1
2020-12-27 12:52

Exceptional service, staff went above and beyond. ...

Exceptional service, staff went above and beyond. My wife and I had been looking at buying a new SUV for several months, and had dealt with some poor experiences at other dealerships. First time we stopped by we were greeted by Jay Gill and his manager Jon Taylor. Both were extremely friendly and ac...

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Christine Hackeloer
Reviews 1
2020-12-26 21:42

The service department was top notch. Harry is my...

The service department was top notch. Harry is my Service go to man. He takes great care of my service needs, and is always willing to go above and beyond. I drop my car off in the service lane, go to lunch, and when I return Harry has my keys and my bill ready to go. I know my care is well take...

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Sherena Jackson
Reviews 1
2020-12-24 06:12

I signed my life away and purchased a new vehicle....

I signed my life away and purchased a new vehicle. Nevertheless, my experience at Rick Hendrick was great. Cedric Toomer, Serena, and Aubrey provided me with great service and smiling faces. I would definitely recommend anyone looking for a new vehicle the meets your needs and price range...GO SEE T...

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Eric Ross
Reviews 1
2020-12-23 10:42

They undervalued my car by ~5K and overvalued thei...

They undervalued my car by ~5K and overvalued their car by ~3-4K compared to other used cars of the same make/model. They wouldn't move on either bad price. Tried to screw me out of ~8K so I walked out. I wouldn't waste my time buying used from them.

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Joseph Curl
Reviews 1
2020-12-20 13:12

No pressure... I actually aproached a salesman bef...

No pressure... I actually aproached a salesman before one approached me. Maybe I'm the only one that prefers it, but I do enjoy shopping in my own before a salesman gets involved. Regardless, the general demeanor of the staff seemed focused on my comfort through the entire experience. I chose to ...

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Travis Medley
Reviews 1
2020-12-20 10:53

We highly recommend Rick Hendrick. They take what ...

We highly recommend Rick Hendrick. They take what could be a stressful situation of buying a car and create a professional and easy car buying experience. We bought two vehicles because of our amazing saleswoman, Brittany Fraiser. She made us feel so comfortable and gave us all the information we n...

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Scott Berry
Reviews 1
2020-12-20 03:29

Christian our Sales Consultant and Serena in Finan...

Christian our Sales Consultant and Serena in Finance were fantastic. No pressure, low key approach to finding the right vehicle for us and being extremely respectful of our time. No kidding, it was a nice surprise and one of our est car buying experiences ever. Thanks RHDCJ!!

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Vaper Dan
Reviews 1
2020-12-19 17:27

Adam Mastinelli worked very heard to find me the r...

Adam Mastinelli worked very heard to find me the right fit for a new vehicle. I am overall VERY happy with the result of all his hard work. They were never pushy and found me just what I was looking for. I now have a 2013 Dodge Avenger SE sitting in my driveway when just a week ago I didn't think it...

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Zach Myers
Reviews 1
2020-12-19 07:38

I purchased my truck in October of 2017 and Justin...

I purchased my truck in October of 2017 and Justin was my rep. He was great and I had a super easy experience. NO BS!! That is until I got to the finance department and the gentlemen there would not take no for an answer. However, there was no way I was going to give in. That part of the proces...

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Lisa Tisdale
Reviews 1
2020-12-19 01:06

Everytime I walk into Rick Hendrick service depart...

Everytime I walk into Rick Hendrick service department, I am greeted with a smile from Gabe and Jenna. I usually see Katie Hartley as well. I'm treated with respect and greeted like a friend. Gabe is very honest with me, very transparent as to what is going on with my Jeep. Gabe, Katie, Jenna are al...

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Jeremy Rudbeck
Reviews 1
2020-12-18 20:08

After I installed my winch, I needed to have some ...

After I installed my winch, I needed to have some coil spring spacers by TeraFlex to raise the front end of my jeep by 1.25 inches. Although this was a custom job, the Service Department was more than willing to assist me. Whit (Service Manger) and Mike (Technician) went through great strides to e...

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Tay Major
Reviews 1
2020-12-18 04:20

I brought in my Dodge Charger for service where AJ...

I brought in my Dodge Charger for service where AJ took GREAT care of me! He kept me updated on my vehicle the whole time it was there while I was at work. He is very personable, I suggest AJ as an advisor to anyone wanting EXCELLENT customer service!

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Heath Kaufman
Reviews 1
2020-12-17 22:55

Another stellar experience with the Service Depart...

Another stellar experience with the Service Department

You can purchase a vehicle anywhere, but when you need a outstanding and dependable service, Travis and team are who you want. No matter what the issue, this team always finds a way to make things happen and go the extra mile. I was recently ...

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KP Robinson
Reviews 1
2020-12-15 05:46

I scheduled a service appointment for my 2013 Jeep...

I scheduled a service appointment for my 2013 Jeep Wrangler online. I had an appointment to have my vehicle serviced (made a week in advance). The vehicle was dropped off the night before (Thursday) because the appointment time was 7:45am the following day and I wanted to ensure I would be on time. ...

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Bobby Brown
Reviews 1
2020-12-15 02:26

I cold called a salesman (Todd Salzer) and told hi...

I cold called a salesman (Todd Salzer) and told him I was interested in buying a truck they had on the lot. I also told him that I lived out of state and would be in Charleston the following week while my father had surgery in the hospital. Todd answered my quick questions I had on the phone and sai...

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kirsten mcdanel
Reviews 1
2020-12-14 08:51

Just bought my 2nd car here in 2 years. Last time ...

Just bought my 2nd car here in 2 years. Last time I traded in and this time I was buying a second car for my fiance and I. Nick Long helped me both times and he is amazing. Everyone worked with us to get the best deal and in our budget. Definitely plan on going here every time and would send everyo...

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Jennifer steele cannon
Reviews 1
2020-12-13 04:52

dealt with nick long who was very easy to work wit...

dealt with nick long who was very easy to work with and accessible. he did everything in his power to make sure we were satisfied. never felt pressured at all which is important when dealing with car salesmen and big purchases. would def contact him again for future sales

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Bettina Honeycutt
Reviews 1
2020-12-12 16:41

Never thought buying a used car would be so easy. ...

Never thought buying a used car would be so easy. Tony Kemp made it so. He found exactly what I needed. Thank you Tony for everything you have done!! In the future, whenever I need a new car, I will buy from Hendrick with you as my sales person.

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Michael Parks
Reviews 1
2020-12-12 12:44

STOP NOW AND TAKE YOUR CAR ELSEWHERE FOR SERVICE!

STOP NOW AND TAKE YOUR CAR ELSEWHERE FOR SERVICE!

After my 4th horrific experience with the Service Department here, it is time to find a new service department that values its customers, communicates well, and manages expectations. This is the WORST service department I have ever experienced in...

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William Everett
Reviews 1
2020-12-11 08:04

I needed my dodge serviced as a check transmission...

I needed my dodge serviced as a check transmission signal was coming on. I was told today (Sept 14th) that they could set me up for an appt for Sept 30th or I could drop it off and they might be able to work it in by Wednesday (today is Monday). so if you are looking for service, Rick Hendrick is n...

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Martin Scarbrough
Reviews 1
2020-12-11 02:44

Brought my girlfriend's Minivan in for A/C leaking...

Brought my girlfriend's Minivan in for A/C leaking it's 134a charge. The system has been leaking gas over 6 times with the frequency being shorter each time. Brought it in to this dealership and explained fully the problem and they said they would fix it. After a bill you would expect from a dealers...

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Carrie Englert
Reviews 1
2020-12-10 17:01

Could not have asked for a better car buying exper...

Could not have asked for a better car buying experience with Christian Englert. I went in thinking what I wanted was a total long shot, but not only did Christian make it happen, I got an even better deal than I expected. Thank you, Christian for your patience, knowledge and kindness! Love my new ca...

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David Perrett
Reviews 1
2020-12-09 13:45

I feel bad for Tony who is an excellent salesperso...

I feel bad for Tony who is an excellent salesperson. The sale was ensured if the lease numbers were comparable to other Jeep dealers, but the Sales Prevention Manager's financing proposal added $4k (12%) above the MSRP in fees and his lease payments were 40% higher!! I Dodged a bullet with these guy...

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Shuandrick Sutton
Reviews 1
2020-12-09 09:29

I have a new car! Not just a pretty new car, but a...

I have a new car! Not just a pretty new car, but a brand new car. Thanks to Ashley Otto. She is a great Sales Consultant and after a couple of tries, she showed me a car I love. Along with Ms Serena (hey girl, heeeey), they helped me make a decision that was best for me. If you're in the market for ...

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Robert Gohl
Reviews 1
2020-12-07 11:58

Bought a certified used car. Turned out it had a w...

Bought a certified used car. Turned out it had a water leak. Went back to salesman right away and windshield was fixed. Still leaked so went back to salesman. Got no help from him. Went to service. They were stumped but did not give up until problem was fixed. Cliff was great. He always kept me upda...

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Ashley Prin
Reviews 1
2020-12-07 05:43

I bought my 2012 Jeep Compass from Rick Hendrick D...

I bought my 2012 Jeep Compass from Rick Hendrick Dodge on Hwy 17 in Charleston, SC and had a great experience! Nick Long helped me decide on a great vehicle that fit my price range. He worked hard to get me the best deal possible. I will be buying another Jeep from them SOON! :)

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Nicole Medley
Reviews 1
2020-12-06 07:33

Brittany Fraiser is an amazing saleswomen. She was...

Brittany Fraiser is an amazing saleswomen. She was patient, kind and informative. I was so impressed that we bought both my husband and I vehicles! Overall, we are very happy and highly recommended Rick Hendrick. GO See Brittany!

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Robin Hendrix
Reviews 1
2020-12-03 11:19

We had a team of two salesmen working with us and ...

We had a team of two salesmen working with us and they were fantastic. One of the guys was a new salesman and the other one pitched in to help him and was able to explain all the features to us. They even took the time to show us how to remove the soft top and put it back on several times to be sure...

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tomas rodriguez
Reviews 1
2020-11-28 18:43

DO NOT GO THERE!!!! Worst customer service in the ...

DO NOT GO THERE!!!! Worst customer service in the Rick Hendrick dealer family in Charleston. Took my Durango in for a warranty replacement part and the technician broke a iner panel. They didn't make any notes on the receipt notes nor attempted to notify me, when i got my keys. It took for me to g...

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WALTER REICHART
Reviews 1
2020-11-28 18:35

Mark at Rick Hendrick service did a great job at r...

Mark at Rick Hendrick service did a great job at resolving a paper issue with the original purchase of the vechicle that was preventing the warrantee from being hornored, I am sure with great expense to his time he was successful. I
I thank him very much.

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Roger Rollins
Reviews 1
2020-11-28 08:00

Brittany Fraiser did a wonderful job. She was ab...

Brittany Fraiser did a wonderful job. She was able to locate the second key fob for the vehicle I was purchasing. As an out of state purchaser, she helped with the entire transaction, and made it perfect. A great asset to the Hendrick organization.

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Arnold Michel
Reviews 1
2020-11-28 01:19

High marks for the team @ Rick Hendrick on Savanna...

High marks for the team @ Rick Hendrick on Savannah Hwy. Although, it took 5 hrs to get the deal closed and done, Deb & I were very happy with the outcome. We brought our snacks because we knew it was going to be that kind of day. Snookie was ready to get home, he was tuckered out. Kudos to Mr. Ric...

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Its Writer
Reviews 1
2020-11-27 19:20

My latest experience with Rick Hendrick had been v...

My latest experience with Rick Hendrick had been very nice. Matt Johnson was my service advisor and he handled everything very quickly and professionally. He kept me updated on any possible changes and acknowledged my request to have a loaner car while they worked on mine. They found what the issues...

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Vitaliy Kotyakov
Reviews 1
2020-11-26 21:13

I highly recommend this dealership. They are info...

I highly recommend this dealership. They are informative, don't use pressure sales tactics, and overall are very friendly, professional, and provide great deals. They will work with you to make sure your payments, percent apr, and all other details are the best they can be.

I personally worked ...

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Brittany Carden
Reviews 1
2020-11-24 16:27

Two words: Ted Belk. He has made my experience wit...

Two words: Ted Belk. He has made my experience with Rick Hendrick Jeep some of the best, easiest, and most flawless car expieriences I have every had. He went ABOVE AND BEYOND for me and my car. It was under factory warranty, they didn t make a dime from me. He kept me updated every day letting me k...

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Matt Daniels
Reviews 1
2020-11-24 14:35

Impeccable service and great communication through...

Impeccable service and great communication throughout the process from Ashley, my service advisor. My Jeep went in for a relatively serious mechanical repair and they had me back on the road in less than 36 hours! I will continue to purchase my vehicles from Hendrick because of this experience and p...

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Rossana Davis
Reviews 1
2020-11-22 09:59

We purchased our Power Wagon in 2013 and had sever...

We purchased our Power Wagon in 2013 and had several concerns regarding the brakes. Audrey (case manager) was the best in ensuring that our concerns were addressed. Although we inundated her with phone calls and, at times, a bit out of character, she never wavered with her customer service, which ...

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Mike Chapman
Reviews 1
2020-11-21 17:13

If I could give zero stars I would! I called this ...

If I could give zero stars I would! I called this dealership on Monday September 16th at 6:30pm to check on the availability of a car on their lot. The sales rep said the car was on the lot, and they would have it ready for me to test drive on a Tuesday 9/17/19. I was unable to make it to charleston...

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Joni Harris
Reviews 1
2020-11-21 02:20

Dealing with the service department was abysmal. M...

Dealing with the service department was abysmal. My car had two (small) issues, so I called to schedule an appointment. Was told the soonest appointment was 3 weeks out. I brought my car in at that time, checked in with my service adviser, and was told that they were too busy that day to check out m...

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Denise Perkins
Reviews 1
2020-11-20 08:47

Worst car buying experience ever. Had an appointm...

Worst car buying experience ever. Had an appointment at 545 with internet sales manager. Traffic was horrible, got there a little before 6 and he had left for the day. Started working with one salesperson and worked with him for about 30 minutes before he handed me off to someone else. They work...

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Joe Recomendes
Reviews 1
2020-11-19 12:24

I bought a truck back in August, and had a myriad ...

I bought a truck back in August, and had a myriad of communications problems after I bought the truck (of course). I was promised that I would receive the spare key, which I never did. I tried every avenue of communications - I left voicemails, sent emails to the sales staff and finance, online chat...

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Mark Cisson
Reviews 1
2020-11-19 11:31

My wife and I purchased a used 2008 BMW 650I from ...

My wife and I purchased a used 2008 BMW 650I from the Rick Hendrick Dodge Jeep Ram dealership in March 2020. We have been looking for an convertible car for an extra vehicle. We saw this vehicle on their web site and contacted the dealership. We live about 90 mins from the dealership and work a typ...

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Ken B
Reviews 1
2020-11-18 18:43

Purchased a used BMW X3 that has been in and out o...

Purchased a used BMW X3 that has been in and out of the shop. Had to take it to an independent to get the issues diagnosed who then told me that codes had been cleared regarding issues I had reported (from the dealer I assume). I know the vehicle was used, but I was told that it had been thoroughl...

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