I have had the unfortunate experience of dealing w...

I have had the unfortunate experience of dealing with Rick Hendrick Dodge's service department. I came in originally to have a simple repair on my brakes, which turned into an ordeal. First off, I was told I had an appointment at 7:30am, and upon my arrival I was told my vehicle probably wouldn't be looked at until 2-3pm. Due to their lack of communication and oversight of my appointment, they ordered a part that I needed past a certain time of the day, making them unable to get it shipped in a timely fashion.On top of that, because of the holidays and them closing for two days, they were unable to repair my vehicle in a timely fashion. What would've taken 24 hours to get the part delivered and repair the car, took over a week. I was without my car over the holidays and had to spend $300+ on a rental car due to their negligence. Upon picking my car up, the upholstery in the car had been tampered with (which has nothing to due with the brake system). A very polite manager met with me and took a look at it, apologized and promised to have it repaired and that he would take the cost of the repairs. He told me to call him the next morning. I did so, and low and behold, he "no longer works for the company". I was then transferred to many different employees who would "help me out". After about a two week game of phone tag, countless emails, and more, I was finally able to speak to someone about the repairs. Harry Evans was very polite and wanted to help me. He told me if I brought my car in to get fixed on Friday, he could have it finished over the weekend. Well, 5 days went by and he finally called to tell me that they were unable to repair it themselves and they would have to outsource help. Why did it take five day to figure that out and call me? Keep in mind, I was still without a vehicle for all of this time, but since they were willing to pay for the repairs, I remained patient. I received a call the next day only to be told that they could not repair it and if I would like to have it fixed, I would have to pay the charges. Safe to say, I was extremely upset that I had left my car with them for this long only to be told that I would be paying for the damages that occurred while my car was on their lot. I consider myself a very kind and patient person, but this is absurd and should not be tolerated. I am still waiting to hear from a supervisor, but I am assuming if their behavior is like the rest of the employees, that it will be awhile until I hear back. You're better off going to a local service company, don't waste your time here.