Mark Cisson Review of Rick Hendrick Dodge
My wife and I purchased a used 2008 BMW 650I from ...
My wife and I purchased a used 2008 BMW 650I from the Rick Hendrick Dodge Jeep Ram dealership in March 2020. We have been looking for an convertible car for an extra vehicle. We saw this vehicle on their web site and contacted the dealership. We live about 90 mins from the dealership and work a typical 9-5 job. When we contacted the dealership they were very accommodating and when we arrived it was about 1 hour before closing. We never felt rushed and we were impressed with the business manager that made the whole closing deal simple and efficient. We were surprised that since we purchased a used vehicle as a "As Is Warranty" that the dealership gave us a 30 day warranty after they inspected the vehicle in house and provided us a report. After we purchased the car on the way home the check engine light came on. The next day I contacted the dealership and spoke with the service dept they offered a scheduled appointment and we brought the car in for repairs. I was giving a loaner car. Zach was our service adviser and was great to communicate daily even it took 3 weeks to resolve this problem. They sent our car to their BMW dealership to have their BMW tech 's to make the repairs. They did a fantastic job resolving the problem without any question. My wife and I were very impressed the way the dealership handled this problem in such a professional matter. We had a great experience with this dealership and now enjoy your purchase.
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