STOP NOW AND TAKE YOUR CAR ELSEWHERE FOR SERVICE!

STOP NOW AND TAKE YOUR CAR ELSEWHERE FOR SERVICE!

After my 4th horrific experience with the Service Department here, it is time to find a new service department that values its customers, communicates well, and manages expectations. This is the WORST service department I have ever experienced in my life (many cars across multiple states and dealers for service). They do not communicate with customers to let you know what is going on with your repair, and it is almost impossible at times just to speak to someone in the service department. These deficiencies have created tremendous inconvenience to me, my family and friends. I supposed I should bear some responsibility for continuing to go back after multiple similar experiences. I will be traveling the extra distance to the North Charleston location as they seem to have at least a reasonable idea of how to treat their customers and actually service vehicles.

It is shocking considering how busy they seem to be that customers continue to patronize this location. From the number of 1 star ratings, they clearly have some systemic problems with how they conduct themselves and treat customers.

Today I left my car for a same day repair (as verified with a service representative at drop off this morning), and I started calling and leaving messages at around 4pm to check the status. After being in hold cycles, my friend (who was planning on giving me a ride to pickup my car), was able to speak to the general manager of the dealership, who was finally able to get someone on the phone after almost 2 hours. At 6pm, after the time I had a ride to the dealer and I had to pick up my children, the service manager finally offered to bring me a loaner car (which I had requested earlier), but I would have to fax him my license and insurance information, which was not possible as I had left work.

This is the last straw after similar occurrences for all my service attempts at Rick Hendrick Jeep. As a side note, they also forgot to tighten my drain plug and I was stranded far from home with a car with no oil late at night earlier this year.

I encourage all of you to seek service elsewhere, unless you do not care about being treated well, communicated with, being on hold for hours, or getting your car back in a reasonable timeframe.