Angela Trujillo
Reviews 1
Yasser Alrubayan
Reviews 1
I recommend them and they are strong
Shala Haworth
Reviews 1
I wish I could put NO Stars for this review. This...
I wish I could put NO Stars for this review. This companies products are a complete rip-off. NEVER buy their product. Once you get it home it works like once. When you try and get support the products are obsolete and no longer supported.
Don't let anyone you know buy their product which includ...
q collier
Reviews 1
I don't think this company knows the meaning of cu...
I don't think this company knows the meaning of customer service. I have called multiple times only to be placed on hold for hours and never speak with anyone. I have left multiple emails just to get a generic response back. Machine stopped working after 1 month, when you power machine up it's a s...
Carter Copeland
Reviews 1
A really great company with an innovative piece of...
A really great company with an innovative piece of technology!
Kathy Sardinas
Reviews 1
Very disappointed with customer service. I have be...
Very disappointed with customer service. I have been dealing with an issue since before
May and today I spent 2 hours chatting with a rep and still didn t get anything resolved. I am really considering moving over to Brother or Silhouette.
Hoon Lee
Reviews 1
Best place to work!
Arleen Anderson
Reviews 1
Cricut billed my credit card for $103.07 and I did...
Cricut billed my credit card for $103.07 and I did not purchase anything from them. I wasn t even home today to get on Design Space. I am disputing the charge. Do not put your credit card information on your design space profile.
Paula Hughes
Reviews 1
This review works about as well as the help line.N...
This review works about as well as the help line.NOT. I spent 5.5 hours on the chat was disconnect 2x.I have 68 cartridges that need linked. No one would help. Supervisor KILEE told me to send receipts. I have original cricut. I am outraged and,was made to feel like I bought them off the black marke...
Josh Colbert
Reviews 1
Machine is worthless and can t return it because i...
Machine is worthless and can t return it because it s open. How are you to know if something is going to work if you can only return it unopened? Keep doing test cuts to wear the blade down and waste expensive paper is their solution to their brick of a product.
Roberto Moya
Reviews 1
The best place to work
Sue Robinson
Reviews 1
My review is not for my cricut. It s regarding the...
My review is not for my cricut. It s regarding the customer service I ve been trying to get for my easy press 2. I have spent three days and roughly 3 1/2 hours on hold with both the phone and the chat trying to get an answer about an E3 code on my easy press. I received a computer generated email...
Alissa Taufer
Reviews 1
Love my Cricut! I have no regrets with my purchase...
Love my Cricut! I have no regrets with my purchases and everything always gets delivered on time, if not a bit early.
Tatiana Pessoa
Reviews 1
They are amazing!
They are amazing!
The customer relationship is perfect from the CEO to every other employee.
I live in Brazil and they come to our mega craft fair once a year, when we talk to them or attend the lectures it is evident the passion that each one has to work in this company.
I love Cricut!
Sunny Boy
Reviews 1
The return policy is flawed, the sticker paper rui...
The return policy is flawed, the sticker paper ruined my printer, I am sure its great if you are doing their projects for $5 a pop but a useless piece of equipment for custom stickers. I am out @ $700 and all I have is a really expensive paper weight.
Rebekah Kenny
Reviews 1
The absolute worst customer service I have ever re...
The absolute worst customer service I have ever received. Spent so much money on becoming a cricut lover and wasted too much time and money on poor customer service for them to only charge my card monthly for things I didn t purchase and burn a hole in my pocket. 0/10 recommend this business. If you...
andrea williams
Reviews 1
horrible service!! they take your money and sell y...
horrible service!! they take your money and sell you refurbished machines and then they acknowledge there mistakes and take months to resolve your issues.
Jamie Johnson
Reviews 1
I've LOVED all 5 of my cricut products! I have nev...
I've LOVED all 5 of my cricut products! I have never had a bad experience with their customer service it has always been awesome! I recommend cricut to anybody that will listen!
Donald Lacy
Reviews 1
I ordered a product from this company and was told...
I ordered a product from this company and was told that there would be a 2 week delay. It has been nearly 3 weeks and I've gotten zero updates on the status of my order. The money was taken from my account almost instantly. I contacted them by phone, but was basically told to wait longer (although t...
Dhanya Sathyan
Reviews 1
Fantastic!
Jim Leslie
Reviews 1
In my opinion, Deceptive advertising, poor custome...
In my opinion, Deceptive advertising, poor customer service, refusal to issue refunds. Buyer Beware! Cricut would rather rip you off for $30 than help a customer that has spent hundred, or thousands of dollars on machines, cartridges, etc.
Drew Gercovitch
Reviews 1
Absolutely horribly company. Hope that they go ban...
Absolutely horribly company. Hope that they go bankrupt after all the horrible customer service they offer. Seriously the worst service I have ever seen from a company.
Mike Utley
Reviews 1
Do not buy a cricut they are extremely locked down...
Do not buy a cricut they are extremely locked down and the cartridges are very expensive.
Tyler Abeyta
Reviews 1
WARNING: This company will cut you off below the k...
WARNING: This company will cut you off below the knees.
Do not invest in this companies products.
In a year or two the product will be obsolete and you'll need to upgrade for hundreds.
Yadira Galvan
Reviews 1
I m sadden that a Company of this Respect lies to ...
I m sadden that a Company of this Respect lies to there customers. I won a contest with a Facebook group with Lorrie and back on September 27, 2019 Cricut sent me an email saying they would ship my prize box. We are now on October 18, 2019 no box no email. When I contacted Lorrie she said someone by...
Derick Turner
Reviews 1
Nice, professional space. Everyone seemed friendly...
Nice, professional space. Everyone seemed friendly and helpful. They make some great products and seem to have a good feel for what their customers are looking for.
Jonathan Emerson
Reviews 1
They make great products my wife loves her cricut....
They make great products my wife loves her cricut. Albeit a bit expensive.
colleen figueroa
Reviews 1
I was maki g a ton of ornaments and I recently pur...
I was maki g a ton of ornaments and I recently purchased permanent vinyl to do so. Meanwhile my cousin had ordered som off brand of permanent vinyl from Amazon , for me to use until I got mine. Needless to say it was completely horrible. So then my sister gives some Oracal 651. It was doing the job....
Paula Eyman
Reviews 1
I have been on hold for 3.5 hours. I am trying to ...
I have been on hold for 3.5 hours. I am trying to find out where my order is. When I ordered the website said up to 2 weeks for processing. I checked again and it now says 3 weeks. When you call there recording says 13 business days. That was yesterday. Still no shipping info. I subscribed to Cricu...
Zachs Flips
Reviews 1
Good luck getting ANYONE to answer a phone here! ...
Good luck getting ANYONE to answer a phone here! Absolutely ridiculous! Poor customer service. I would never buy a big item from them simply based on the fact that if you have a problem you'll have to drive down to their physical location to get it solved! I only gave them 1 star so that I could...
Mary Green
Reviews 1
The worst company ever!!! If there were a way to g...
The worst company ever!!! If there were a way to give negative stars I would. I have spent more hours on hold than I can remember, spoken to at least 4 representatives (after being hung up on by many other individuals without speaking to them) all of who have not been able to get my replacement mac...
Carlee Deel
Reviews 1
If I could give it zero stars I would. TERRIBLE cu...
If I could give it zero stars I would. TERRIBLE customer service. I placed an order in April 2020 and still have not recieved my full order and it is June 2020. It is UNREAL. I understand that their busy and there is a Pandemic but when you send me 4 shipments and I still do NOT receive everything I...
Cathy
Reviews 1
Have tried for several days to contact customer se...
Have tried for several days to contact customer service and could not get through. Able to get through this morning to only have the person disconnect me. On hold again for over an hour si far. Ordered placed on April 24, 2020. This is unacceptable.
O'Brien, David
Reviews 1
If I could give less stars I would. Horrible custo...
If I could give less stars I would. Horrible customer support they don t answer their phones. Have been on hold for over 3 hours and still nothing. Don t but the product they can help you at all.
Kelli Shoemaker
Reviews 1
After many attempts to connect my Cricut Expressio...
After many attempts to connect my Cricut Expression 2 to my work computer, MAC and desktop, I am at my wits end. My husband and I spent over 4 hours on chat with 3 different people and the problem is still not resolved. The reason for 3 techs is on their end....each of them could not answer our issu...
Charley t
Reviews 1
the product is absolute trash now, the program doe...
the product is absolute trash now, the program does not function properly, it constantly does not recognize user names, does not open or load projects, deletes or does not save projects among many other issues. the customer service people are overly nice for the lack of problems they actually fix. i...
Rory RRR247
Reviews 1
Great Business.
Drew s Mom
Reviews 1
I have been trying for months to get my machine re...
I have been trying for months to get my machine replaced due to it NOT WORKING PROPERLY and all I get is the run around.
R Harmer
Reviews 1
Incredible people working for an amazing Company d...
Incredible people working for an amazing Company delivering awesome products.
Update: I'm even more convinced this is one of the best customer service-oriented companies on Terra Firma. If you're not happy, contact me directly. I'm the Corporate Controller here.
Chris M
Reviews 1
HORRIBLE CUSTOMER SERVICE SINCE I PURCHASED MY MAC...
HORRIBLE CUSTOMER SERVICE SINCE I PURCHASED MY MACHINE GRINDING SOUND AUGUST 24TH MADE CONTACT WAS SUPPOSED TO GET A REPLACEMENT AND NOTHING! DECEMBER 18TH AFTER A CASE REOPEND IM SUPPOSED TO GET A REPLACEMENT AND NOTHING THEY WILL NOT EVEN ANSWER MY EMAILS AFTWR JUMPING THROUGH HOOPS AND MAKING VID...
Jeremy assayah
Reviews 1
I just love to work for them
krissy mettlach
Reviews 1
A BIG thumbs down on customer service. I purchased...
A BIG thumbs down on customer service. I purchased a Cricut Maker (in box) at an auction. Brought it home and it doesn't work. After calling and having a very long conversation and wait time. Their only answer for me was that they would give me 10% off a new machine and free shipping. WOW what a way...
Julie McLain-Berger
Reviews 1
I have had a horrible experience with cricut. I p...
I have had a horrible experience with cricut. I purchased a cricut cartridge for my mom, that was on a promotional sale. when I had not received even an email after 2 1/2 weeks stating that it had been shipped, I emailed cricut asking for an update and received no response. I then contacted them t...
Dawn Larsen
Reviews 1
I would never buy anything from them. They don't ...
I would never buy anything from them. They don't even have a customer service line. The mailboxes are always "full" and have been for over a month. They have old warehouse numbers listed as active numbers that just ring and ring. The 5 star ratings are from their employees. Look at the other rat...