the product is absolute trash now, the program doe...

the product is absolute trash now, the program does not function properly, it constantly does not recognize user names, does not open or load projects, deletes or does not save projects among many other issues. the customer service people are overly nice for the lack of problems they actually fix. it seems like they are more there to just listen to people complain. I would not purchase this machine again and would return it if that was an option