I have had a horrible experience with cricut. I p...

I have had a horrible experience with cricut. I purchased a cricut cartridge for my mom, that was on a promotional sale. when I had not received even an email after 2 1/2 weeks stating that it had been shipped, I emailed cricut asking for an update and received no response. I then contacted them through their chat option. The first person that spoke with, told me that they had given me a digital copy of the cartridge (as of today), and I could access the cartridge that way. I told that this was not acceptable as I had purposefully purchased a physical cartridge and my mother would not be able to use the digital version. I informed him that I either needed the cartridge that I purchased or a refund. He said thank you and disconnected the call. I called back to chat with a different representative. This one said that she would give me a credit for the purchase price and I could wait until it went on sale again to purchase this cartridge. I was very diligent in making sure that this was not listed as a digital cartridge when I ordered it, and am not going to wait to re-purchase the item so that they could do the same thing. She did eventually agree to process a refund, however, I have been very disillusioned with this compay and will not purchase from them again.