HORRIBLE CUSTOMER SERVICE SINCE I PURCHASED MY MAC...

HORRIBLE CUSTOMER SERVICE SINCE I PURCHASED MY MACHINE GRINDING SOUND AUGUST 24TH MADE CONTACT WAS SUPPOSED TO GET A REPLACEMENT AND NOTHING! DECEMBER 18TH AFTER A CASE REOPEND IM SUPPOSED TO GET A REPLACEMENT AND NOTHING THEY WILL NOT EVEN ANSWER MY EMAILS AFTWR JUMPING THROUGH HOOPS AND MAKING VIDEOS FOR THEM AND TAKING MULTIPLE PICTURES! NOT WORTH THE HEADACHE!