LPI, Inc.

3.3 · 141 reviews
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Jason Stanard
Reviews 1
2025-02-14 18:40

Horrible Support, Maintenance, and Faulty Product

I purchased a spa from Aqua Living Factory Outlets (BBB Complaint ID: 22898792) along with a Maintenance and Support package. The spa has never worked properly.
I initially worked with LPI for repairs but was told labor wasn’t covered because I own an Airbnb. I filed multiple support cases:
• Case #...

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adk486
Reviews 1
2023-05-06 22:06

This company does not honor its warranties

This company does not honor its warranties or stand by its products.

Do not buy a spa from LPI, Inc or any of their companies: Aqua Living, Catalina Spas, Dr. Wellness, Tuff Spas, Plug and Power Spas, Hudson Bay Spas, Pinnacle Spas Hydro Spas, Signature Spas, EneverySaver Spa Equipment or Wholesale...

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tammoy423
Reviews 1
2023-03-10 21:48

Avoid at all cost any product from this place. Bou...

Avoid at all cost any product from this place. Bought a hot tub last year. Got it late, finally arrive...circuit board broken..month later finally replaced. Month or so later some panels falling apart. Month layer, motor busted. Next find small screws in tub. "TUFF TOP" is warped and does not clos...

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Jamey Scott
Reviews 1
2020-12-26 08:33

I own one of their spas. She s about 6 years old a...

I own one of their spas. She s about 6 years old and I ve been through two pumps and two power packs. On the last power pack I purchased the upgraded model and was assured it was built with better parts.
If I had it to do over, I d buy another brand. The spare parts guys are great, but another po...

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Dobbs Madewell
Reviews 1
2020-12-26 03:23

We have really been enjoying our new Hot Tub, ther...

We have really been enjoying our new Hot Tub, therapeutic water jets massage away the tightness in my shoulders and neck muscles so relaxing, customer service very knowledgeable and professional, quality products at affordable prices, we will definitely recommend this company to others

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Christi Hill
Reviews 1
2020-12-18 11:48

LPI dba Aqua Living Spas is nothing short of a jok...

LPI dba Aqua Living Spas is nothing short of a joke! PLEASE do your homework before doing business with this company. Do not fall victim to their erroneous claims that they stand behind their products, or the ploy to entice business by stating that they are a local company. It's not worth it.
My ex...

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scott rojas
Reviews 1
2020-12-17 01:02

We got an amazing deal on our new spa customer ser...

We got an amazing deal on our new spa customer service very professional and helpful knowledgeable staff, outstanding features on our spa therapeutic water jets, waterfall, comfortable seating absolutely love it our family really enjoys it

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rlinc11
Reviews 1
2020-12-16 10:55

Hot tub was a great price. Paid extra to have it d...

Hot tub was a great price. Paid extra to have it delivered to your location guy showed up by himself needed me and 4 of my friends to help him Carry it. Spa loses program every time there s a loss of power and needs to be reprogrammed. Spa is 7 to 8 months old and all the head rest are peeling manuf...

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Linda Smith
Reviews 1
2020-12-15 19:39

We got an amazing six person hot tub, therapeutic ...

We got an amazing six person hot tub, therapeutic water jets, waterfall, comfortable seating, customer service very knowledgeable and professional answered all our questions, unbeatable prices and quality constructed products we will definitely recommend to everyone we know

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Filard Wolfden
Reviews 1
2020-12-14 07:18

DO NOT BUY FROM THIS COMPANY!!!

DO NOT BUY FROM THIS COMPANY!!!
I purchased a LPI X-6 model 3/2/2017. After about 7 months all the massage jets fell apart with in a few weeks of each other until everyone was broken. Leaving ball barings all in the bottom floor of the tub! The stereo speakers lasted about 18 months!
Today, i have...

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Debbie Blackmon
Reviews 1
2020-12-07 17:56

We ordered our hot tub they said will take 4 weeks...

We ordered our hot tub they said will take 4 weeks to deliver, took them 6 weeks to deliver it. Got it June 3. 2 weeks later found a leak, called service they have sent 3 people out for them to be told over and over it is cracked, came to us cracked. We have the water fall tub and we have not used t...

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Benjamin Alva
Reviews 1
2020-12-02 11:16

Ordered my Spa in May, got it delivered in August....

Ordered my Spa in May, got it delivered in August. Sides are smashed in, I contacted LPI, they said as long as Acrylic is ok accept it and we'll fix it. It's been over a month now since i spoke with their "customer service" and haven't heard a peep about it. Also, the Spa is very poorly design...

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katie miller
Reviews 1
2020-11-25 11:27

We have really enjoyed our new six person hot tub ...

We have really enjoyed our new six person hot tub relaxing or entertaining our family and friends, the features are outstanding, therapeutic water jets are fantastic relieves lower back pain and arthritis related issues will definitely recommend this company to everyone

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Manson Lambright
Reviews 1
2020-11-21 14:17

I purchased a G-10K and have had nothing but probl...

I purchased a G-10K and have had nothing but problems with it. I ve had leaks since I purchased it in October 2018. Warranty expired after a year and have been in my own to present (7/2020). The price was great, but the leaks have been a complete disappointment. I had a Cal-Spa for 17 years and neve...

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Kerri Rush
Reviews 1
2020-11-17 00:53

If I could give this company a review of -0 I woul...

If I could give this company a review of -0 I would. The "top of the line" hot tub we purchased from them is the worst purchase of my life. Their customer service is a joke! The Hot Tub looks like someone put it together in their garage with untreated lumber, spray foam and bubble wrap. The plastic ...

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Julie Smith
Reviews 1
2020-11-14 08:03

Armstrong Catalina hot tub delivered in May . We l...

Armstrong Catalina hot tub delivered in May . We live in Atlanta where we have learned there is no local tech support and unfortunately we have had serious issues since arrival . Tub kept heating from start , temp was set to 88 but it was heating to the hundreds which required me emptying and refi...

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Kate Hug
Reviews 1
2020-11-12 16:59

Looking for a quality product at a reasonable pric...

Looking for a quality product at a reasonable price check out LPI the sales associates are very professional and knowledgeable about the product they answered all my concerns and questions about the spa we have enjoyed relaxing and entertaining our family and friends since we received it

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Sheneka Rains
Reviews 1
2020-11-07 13:10

I ordered a bath tub several weeks ago that was su...

I ordered a bath tub several weeks ago that was supposed to be delivered last week. I have contractors on standby and no one will give me an order update.

UPDATE: I received an email letting me know that it will be another 3 weeks. I ordered the bath on 4/30, it was sent to production on 5/14. It...

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Camille Samson
Reviews 1
2020-10-20 10:02

Ordered a hot tub in May, due date stated on the o...

Ordered a hot tub in May, due date stated on the order 6/27/19 and never received. I continuously called LPI and constantly reached voicemail, get left on hold, and get told I d get a call back in which I never do. The only thing I ve heard (7/2/19) was that the tub has not even started production a...

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Alexander Moeller
Reviews 1
2020-10-15 18:16

We got a sensational deal at LPI quality construc...

We got a sensational deal at LPI quality constructed products at an unbelievable price, customer service was very knowledgeable and professional answered all our questions and concerns about the spa, quick and easy delivery, absolutely excellent service will recommend

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Stephanie Calia
Reviews 1
2020-10-11 22:17

DO NOT BUY FROM LPI!!! We purchased a hot from a ...

DO NOT BUY FROM LPI!!! We purchased a hot from a parking lot sale in June and was told it will be delivered in Sept. Called to check in Sept and was told it will be 8 more weeks. Called at the end of October and was told it may be Feb 2021. Then 2 days later they called to say the unit will be d...

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frances beckett
Reviews 1
2020-10-10 04:20

LPI has several different models of spas and the f...

LPI has several different models of spas and the features are amazing, unbeatable prices customer service very knowledgeable and helpful answered all my questions about the product, the delivery service was professional and polite when setting up our spa will definitely recommend

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Patrick Solomon
Reviews 1
2020-10-09 03:09

Really, having your National Sales Director (Joey ...

Really, having your National Sales Director (Joey Dobler) post 5 star review. Ask me how horrible my experience was. I still have a tub waiting to get picked up in my driveway. I really wish I could attach pictures. I have my receipt, verified purchaser.

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David Boddie
Reviews 1
2020-10-05 07:44

Lpi new company that bought out leisure bay.i had ...

Lpi new company that bought out leisure bay.i had issues with my hot tub.i have talked to 3 tec on the phone an all has been super nice an helpfully. Dinosed it an was sent a new top control. It arrived in 10 days. I wish they could do 3 day shipping on warranty parts. But still was extremely happy ...

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charlie spradlin
Reviews 1
2020-09-24 00:45

I purchased a Hot Tub 2 months ago that said was i...

I purchased a Hot Tub 2 months ago that said was in stock ready to ship. I never received it. I have tried calling with no response. I left messages many times with no call back. I sent emails and got no response. Stay away. Buy from a local reputable company.

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eva folk
Reviews 1
2020-09-23 08:41

We have really enjoyed relaxing and entertaining f...

We have really enjoyed relaxing and entertaining family and friends in our new Hot Tub, fully loaded, affordable price, quality constructed product, sales associates very knowledgeable and professional answered all our questions we will definitely recommend them to everyone we know

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Richard Kelley
Reviews 1
2020-09-21 09:31

The setup of my swim spa was as bad of a service I...

The setup of my swim spa was as bad of a service I have every received from anything I have ever bought. Yes they set the tub, left the garbage (plastic and wood) all around the spa on the ground. The steps and cover lifter came in two weeks later. They where not install like the salesman promis...

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Clark Christopher
Reviews 1
2020-09-19 12:25

Ordered a spa in early June through lowes.com. ( j...

Ordered a spa in early June through lowes.com. ( just a heads up, these five star reviews look rather suspect.) delivery date was supposed to be September 8th 2020 figured that was a long time to wait but we were okay with that. As we all know, it takes a lot of prep to prepare the instalation of a...

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Matt M
Reviews 1
2020-09-16 22:02

LPI Will save you a lot of money upfront But you ...

LPI Will save you a lot of money upfront But you will PAY THROUGH THE NOSE when the rushed, inferior construction yields leaks, hose fitting brakes, and many other failures. Oh, sure People on the phone are nice. But when you re trying to get repairs or service or payback for faulty construction...

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Paul Coutinho
Reviews 1
2020-09-12 11:05

Absolutely the worst customer service possible. I ...

Absolutely the worst customer service possible. I placed an order on September 20th for some filters & chemicals, received no notification from the company that they received my order that it was in process. I just called to find out that my order had never been processed still sitting at their ware...

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KJ Anderson
Reviews 1
2020-08-24 02:47

We purchased a hot tub in April, received and it b...

We purchased a hot tub in April, received and it broke down in June. Still have not got it fixed. They won't return emails, and I'm currently on hold now for over 20 minutes. This is ridiculous. I do not and will not refer this company to anyone. FIX MY HOT TUB OR SEND ME A BRAND NEW ONE. Gee...

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Travis Futas
Reviews 1
2020-08-11 04:09

Read the BBB.org reviews and complaints for LPI, I...

Read the BBB.org reviews and complaints for LPI, Inc. (the manufacturer) before buying.

Unfortunately, this company has quite the scam going, and we fell for their bait & switch. LPI supposedly creates (or at least owns) the Catalina and Pinnacle brands. We purchased what was supposed to be a Sig...

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BRIAN BRECK
Reviews 1
2020-08-04 17:40

I bought a control board last year that board did ...

I bought a control board last year that board did not work . They sent another one, it worked a couple of weeks ago that board starting tripping the breaker. I called them the board was just over a year old, it cost over 400 to replace I asked Larry if he could help me out on the price since it was ...

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Brandy Allen
Reviews 1
2020-08-03 18:17

We have really enjoyed relaxing in our new spa, th...

We have really enjoyed relaxing in our new spa, therapeutic water jets relieves my lower back pain and tightness in my shoulders and neck, we love everything about our new spa, entertaining family and friends or simply relaxing after a long day we definitely will recommend two thumbs up

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Paul Guthart
Reviews 1
2020-08-02 11:28

can't even believe they are in business, bought ho...

can't even believe they are in business, bought hot tub 12/9/2018 and as of yet nothing. didn't have a problem taking the money but delivering the tub is a different matter. called many time and all I get is let me call someone else. I'll get to you and it never comes.

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A H
Reviews 1
2020-07-24 01:00

Where do I begin!? Close to a year later, and no j...

Where do I begin!? Close to a year later, and no jacuzzi, my sales rep has "Retired" and I have been being charged now $300/mo for 9 mo plus my down payment without my knowledge!! Disputing everything at this point I want nothing to do with this company!!! ZERO STARS!! STAY FAR AWAY!!! TOTAL SCAM!...

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Debbie M Prosper, TX
Reviews 1
2020-07-21 09:24

I've had good customer service over the phone. I'v...

I've had good customer service over the phone. I've called in and they listened to ensure I was ordering the correct part for the issue I described. This is my third time to use the parts department in 4 years. I had to reread some of the other reviews, it made me wonder if it was even the same busi...

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Jill Vandehoven
Reviews 1
2020-07-07 03:53

We got the HG90 hot tub and it is AMAZING! Joey wa...

We got the HG90 hot tub and it is AMAZING! Joey was our salesman and he was great to work with! Make sure you have a bobcat or several people to help you unload it! Our first one came damaged beyond repair but LPI was awesome and got another shipped out right away. So make sure you examine the tub r...

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Cheryl Ann Krygier
Reviews 1
2020-07-03 19:31

Totally disappointed , very poor customer service ...

Totally disappointed , very poor customer service , ordered a hot tub cover , the first rain and strong winds , it ripped right down the seem ( it was not even a week old ) when I called them . They said they could sell me patches for $70 . The cover was $450 ! Wouldn t recommend purchasing from the...

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Raj Patel
Reviews 1
2020-06-15 06:02

We are extremely satisfied with our overall experi...

We are extremely satisfied with our overall experience and the purchase of our new Hot. Tub, fully loaded, sensational price, customer service very knowledgeable and professional, we love relaxing after a long day or entertaining family and friends we definitely recommend this company

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George Spencer
Reviews 1
2020-06-14 13:37

If I could rate this company lower If I could! The...

If I could rate this company lower If I could! They will not stand behind their warranty if your spa develops blisters, even though the warranty spcificly states a five your warranty against blisters. I have been dealing with trying to get LPI to repair my spa for 6 months. They will not respond to ...

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Steven Dowdy
Reviews 1
2020-06-13 22:10

I would give zero stars, if only able to...LPI and...

I would give zero stars, if only able to...LPI and I entered into a contract on 8 August for me to purchase an IN STOCK hot tub for delivery within 8 weeks, which was 2-4 weeks past normal delivery times due to COVID. I put an immediate CC deposit.

At just over seven weeks, I contacted LPI to in...

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Theresa Emerson
Reviews 1
2020-06-09 11:09

We had exceptional experience from start to finish...

We had exceptional experience from start to finish very satisfied customer, we have really enjoyed relaxing after a long day or entertaining our family and friends on weekends, highly recommend this company to others they have a wide selection to choose from

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Jamie Lofgren
Reviews 1
2020-06-04 09:31

BUYER BEWARE: We ordered our hot-tub and were told...

BUYER BEWARE: We ordered our hot-tub and were told it would be here within 2 - 3 weeks. We are now at 5.5 weeks and still do not have our hot tub. Constant run around with empty promises that it would be on the next shipment. . They do not return phone calls and do not answer calls. This is a t...

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Tonya Gaddie
Reviews 1
2020-06-01 13:54

Ordered a swim spa from this manufacturer in a par...

Ordered a swim spa from this manufacturer in a parking lot at a show. Gave them $3,500 down payment. My delivery date was 90 days out. Followed up to firm up delivery date 90 days later and was told it would be another 4 weeks. Followed up on that at 8 weeks later, told another 3-4 weeks. After ...

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hilda johnson
Reviews 1
2020-05-25 15:37

Looking for the perfect spa check out LPI six pers...

Looking for the perfect spa check out LPI six person hot tubs fully loaded, affordable prices, sales associates very knowledgeable about the products, we really enjoy entertaining our family and friends or simply relaxing after a long day, helps my lower back pain I will definitely recommend them to...

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Donald Mclaughiln
Reviews 1
2020-05-19 23:55

The worst products made,I've got rusty parts throu...

The worst products made,I've got rusty parts throughout my $14000.00 tub and the service is even worse than the product. I was promised a years worth of chemicals,I never got more than two sample packs.I can't get a call back.
My recommendation. Is to run!!

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Timothy Calhoun
Reviews 1
2020-05-16 18:14

Check out all these amazing Hot Tubs, all the feat...

Check out all these amazing Hot Tubs, all the features offered, outstanding customer service and knowledgeable sales associates answered all my questions and concerns about purchasing a spa. We really enjoy relaxing after a long day we are really satisfied with everything

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smallwoodstacyl smallwoodstacyl
Reviews 1
2020-05-13 12:57

We got a fantastic deal at LPI on our six person h...

We got a fantastic deal at LPI on our six person hot tub therapeutic water jets massage neck and shoulders helps relieve lower back pain, very comfortable great price outstanding customer service, highly recommend. Very satisfied customer

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macolaHallmam macolaHallmam
Reviews 1
2020-05-07 23:07

Absolutely love our new spa the therapeutic water ...

Absolutely love our new spa the therapeutic water jets are sensational they massage my neck and shoulders to relieves the tightness helps relieve my lower back pain we love relaxing after a long day, we have recommended them to everyone we know

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Marci Doetker
Reviews 1
2020-05-07 22:38

We purchased a tub about 2 years ago. For the most...

We purchased a tub about 2 years ago. For the most part they were helpful and tried really hard to get our buisness because I was very leary at some of the reviews I had read. Against my better judgment we purchased. There was minor damage when it arrived along with issues of it heating up. We had t...

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Billie Jo Tomsic
Reviews 1
2020-05-06 21:39

I wouldn't even give them a 1 star but had to sinc...

I wouldn't even give them a 1 star but had to since I wanted to leave feedback.
Well! Where do I start! Went to the Louisville Garden and home show, and my sister and I got a deal on a hot tub. Beware if it's a deal there is problems to follow.... so I get the hot tub delivered at 6 something in t...

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Michael in AZ
Reviews 1
2020-05-06 16:39

Beware!! Cheap China pumps, components that do not...

Beware!! Cheap China pumps, components that do not last. 3 years and the impeller went bad. Spa tech quoted $315 for new impeller and seal rebuild. Took the pump in and nothing is interchangeable. Basically a throw away piece of garbage. Now I am looking at $650 for new pump including install.

$5...

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C Norman
Reviews 1
2020-05-01 01:56

My husband and I purchased what we were told was t...

My husband and I purchased what we were told was the top of the line Catalina hot tub. At first we had no problems but then the screen in the hot tub started to have issues. We put in a service ticket and in the mean time led lights on the outside of the spa went out. This is all 1 year after purc...

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