Excell Business Systems

3.8 · 134 reviews
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Daniel Mearns
Reviews 1
2020-12-25 21:04

I work with Ryan @ Excel almost on a Daily basis. ...

I work with Ryan @ Excel almost on a Daily basis. His help and knowledge is priceless, even if he doesn't know he will still get the query sorted. Ryan is always happy to help and take ownership to getting my issues resolved. Keep up the good work Ryan your a credit to Excel.

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Tim Darwell-Taylor
Reviews 1
2020-12-22 15:28

Ref; Ryan Bass, Senior Project Coordinator

Ref; Ryan Bass, Senior Project Coordinator

We have worked with Ryan on a number of projects.

He is a diligent, experienced professional who is efficient and gets things done.

We enjoy working with him and he brings a level of expertise that sadly lacks in many organisations.

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Kalpna Patel
Reviews 1
2020-12-18 00:09

Ryan and his team have provided excellent services...

Ryan and his team have provided excellent services, we are very happy. Ryan himself was extremely efficient and always willing and helpful! He put us all at ease throughout the transition. Installation was very well-organised, and the process from the quote stage right through to completion of our o...

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T G
Reviews 1
2020-12-13 21:40

AVOID AT ALL COST IF POSSIBLE!!!

AVOID AT ALL COST IF POSSIBLE!!!
I have been dealing with this company through work for the last 3 years...
I do not even know where to start.
They have charged us more than double for the internet. We were lied about what was agreed with the previous manager. After we signed a contract I found a...

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George Cox
Reviews 1
2020-12-12 18:16

Excell provide a strong service and are profession...

Excell provide a strong service and are professional and friendly. They have ensured that our business was connected as soon as we moved into our new office and reply promptly to all our queries and problems. We've received a great service.

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Luke Fairbrass
Reviews 1
2020-12-12 06:09

Customer (phone & internet) at Chinaworks building...

Customer (phone & internet) at Chinaworks building. Telephone and internet drop out on a daily basis, have to reboot all systems constantly which is very time consuming. No compensation ever offered. Very frustrating for business owners.

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Phil Clayton
Reviews 1
2020-11-10 01:13

Just had an upgrade to our telephone system from E...

Just had an upgrade to our telephone system from Excell Group. Whilst the project got off to an unfortunate start as soon as Ryan became involved the installation ran exceedingly well. Nothing was too much trouble for Ryan. He responded to messages and emails swiftly and tackled all queries with ...

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Mark Edgington
Reviews 1
2020-11-09 20:26

We moved into the Frames in January and the servic...

We moved into the Frames in January and the service in terms of speed and customer services has been faultless. In fact one of the engineers spent 6 weeks and 3 routers and varying setting, just trying to help me get the right setting so I could play Mario karts with our sister company. Very impres...

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Will Swannell
Reviews 1
2020-11-07 22:44

Honestly, I've never worked with a company that is...

Honestly, I've never worked with a company that is so unhelpful, whose service is so unreliable or whose salespeople are so unpleasant and aggressive.

Can't imagine why anyone would use them unless they were forced to by their lease (as I was).

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Moray Wright
Reviews 1
2020-11-01 00:45

Ryan and his team were excellent from the start of...

Ryan and his team were excellent from the start of our move to new offices. He was extremely efficient in getting information to us and always go back to us as soon as he was available to resolve any issues. Overall a great experience.

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Jake Gibbons
Reviews 1
2020-10-19 17:43

We had our new phone system installed by Excell Te...

We had our new phone system installed by Excell Team Members Tracey and Vic. Both were lovely and managed to install it with no problems. They made sure everything was in order and tailored our system to our needs. The whole thing was arranged by Rhiannon and went without a hitch. I would highly rec...

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Jon Pawley
Reviews 1
2020-10-16 06:13

Possibly the worst ISP in the UK.

Possibly the worst ISP in the UK.

- Persistent faults
- Oversubscribed network
- Constantly rotating account managers who's default solution is to pass the buck to a. NOC team b. their own suppliers

Under no circumstances should you consider using them.

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Robin Trainor
Reviews 1
2020-10-07 14:58

Very please with the experience I had with Excell....

Very please with the experience I had with Excell. Our network engineer Ryan arrived on time and was very knowledgeable and gave me some good wifi advice, plus an ethernet cable since mine hadn't arrived yet! Had us up and running in about an hour. Full marks.

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Ben Tippetts
Reviews 1
2020-10-05 12:16

Awful customer service and 'unknown' technical fau...

Awful customer service and 'unknown' technical faults.
I would advise that you steer well clear of this company. Our phones were down for days with an 'unknown' error, our business relies on leads which come through as phone calls and I had been left a dead phone line for over 48 hours. No explanat...

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Andy Bent
Reviews 1
2020-10-01 01:46

We looked into cloud based telephone service with ...

We looked into cloud based telephone service with BT. I was unimpressed with the way they dealt with the quote and the fact that the phone system is sent out "in a box for you to install and configure with 30 minutes of over the phone help."
I contacted Excell who came out to see me, looked at what...

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IT Identica
Reviews 1
2020-09-27 06:47

Ryan has been extremely helpful, responsive and co...

Ryan has been extremely helpful, responsive and communicative during my new IP connectivity project. He get things done quickly and efficiently. I'm impressed. His can-do approach and professionalism enhances my opinion of the Excell Brand. So far I would certainly recommend Excell and Ryan.

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Richard Hawkes
Reviews 1
2020-09-26 14:01

I've worked with Excell for fixed line and mobile ...

I've worked with Excell for fixed line and mobile services for many years now. They always provide a good personal service, with reasonable pricing and accurate billing. So much better than dealing with the big network operators.

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E Lambert
Reviews 1
2020-09-25 10:53

This feedback is for Ryan. We have had a long runn...

This feedback is for Ryan. We have had a long running project with Excell that had experienced multiple delays and complications. Once Ryan took over a PM it was turned around quickly and delivered as expected without problems. He has been available whenever needed and was able to efficiently align ...

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Holly Clarke
Reviews 1
2020-09-23 12:24

Great Customer service, quick and reliable and gav...

Great Customer service, quick and reliable and gave us plenty of options to choose from which is very useful being a start up company. Would defiantly recommend this company to any business any size and especially Ryan for being so helpful and knowledgeable!

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Natalie MQ
Reviews 1
2020-09-17 03:13

Excell are a great IT company, Ryan and the team h...

Excell are a great IT company, Ryan and the team have been extremely helpful throughout the whole process of our office move and change of IT services. Ryan is very diligent, proactive and helpful, he is always available to answer any questions you may have. Thank you Ryan and the Excell team!

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Lauren Sternberg
Reviews 1
2020-09-15 02:05

Absolute nightmare with this company and if I coul...

Absolute nightmare with this company and if I could give this horrible business zero stars, I would. We are part of Workspace and were forced to use them, but after getting fleeced on every level, we decided to cancel our contract with them and just use mobile hotspot which has provided us A LOT LE...

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M. Drummie
Reviews 1
2020-09-13 01:07

We have been a customer of Excell for 6 years now ...

We have been a customer of Excell for 6 years now for Landlines, Broadband and Mobiles. The account managers and customer support staf do a great job of resolving any issues I've had to throw at them and have been a great help with multiple new offices we have opened. Our Mobile Client Development m...

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Will Ritson
Reviews 1
2020-09-12 02:55

Very poor service as per other comments

Very poor service as per other comments

The following 5 star reviewers ALL work for Excell Group

Edward Aspeling - Excell Sales Director
Aaron Lau - Marketing Contractor
Darren Eley - MD
Azi Mukadam - BDM
jessica allen - Senior Marketing Exec
Seb Daniels - Digital Marketing Exec

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Lee Davis
Reviews 1
2020-09-07 12:13

Great service from Excell. Our account manager Azi...

Great service from Excell. Our account manager Azi provided advice and support from the start, and is always on hand to answer questions quickly and efficiently. Good technical support - on the one occassion our service was interrupted (not through Excell's fault) there was an engineer on site with...

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Sebastiaan Bruinsma
Reviews 1
2020-09-01 05:06

I ALSO have very little to add except to reiterate...

I ALSO have very little to add except to reiterate what other people have to say about to Excell Group. Its a horrible company that is forced down your throat without any apparent benefit. Its forced by WorkSpace and if not we would drop them in a heartbeat. What a bad value for money that forces yo...

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B B
Reviews 1
2020-08-27 23:15

I have very little to add except to reiterate what...

I have very little to add except to reiterate what other people have to say about to Excell Group. They are an awful company trading off a monopoly. In the Workspace building that we occupy I do not know a single person who considers Excell to be effective or value for money.

All users would drop...

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James Leeson
Reviews 1
2020-08-27 00:06

Have been a customer for 5 years now with around 8...

Have been a customer for 5 years now with around 85 SIMS, Dana, our account manager for the last 3 years has always been fantastic, personable and competent. Pro-actively managing additional costs on our behalf and continually looking for ways to reduce our billing. Responses are quick and she's han...

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Martin Perry
Reviews 1
2020-08-10 19:15

We have been working with Ryan Bass/Excell across ...

We have been working with Ryan Bass/Excell across multiple successful site migrations over many years, his attention to detail, ports, configuration, timelines and thorough approach refreshing and to be commended, an asset to any organisation - well done

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Daniel A. Lires Iglesias
Reviews 1
2020-08-10 07:25

AAA service from Ryan. One would have thought that...

AAA service from Ryan. One would have thought that setting up the phones in our new office would be an easy job, but in the end there were several unexpected issues and it took almost three hours.

It did not matter. Ryan kept working patiently until he had everything up and running, and he even w...

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Distag QCS Ltd
Reviews 1
2020-08-02 01:43

Excell took over from our last telecommunication p...

Excell took over from our last telecommunication partner and completely overhauled our network to enterprise level, taking DistagQCS into the future with a vastly superior communication package. The integration and setup had its challenges, but Excell's experience and knowledge overcame the challeng...

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Adil Jamali
Reviews 1
2020-07-21 15:23

Had to get an Fibre Upgrade (at our office) sorted...

Had to get an Fibre Upgrade (at our office) sorted on an urgent basis due to the second lockdown and Rhiannon Harrup from excell got this sorted within 24 hours!! We had started the ground work before but the install had not been completed and she rushed it. You are a lifesaver Rhiannon!!

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Damon Burke
Reviews 1
2020-07-17 14:44

This star rating is for Ryan.

This star rating is for Ryan.
My company has been using Excell for years. Ryan stands out as someone keen to provide excellent client service. He is very communicative and works hard to put me in touch quickly with the right team members and make sure my issues are resolved. Top guy.

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Dan Quille
Reviews 1
2020-07-14 23:31

Recently moved offices within Workspace, where Exc...

Recently moved offices within Workspace, where Excell are the only telecoms provider, and after an initially frustrating experience trying to transfer my services from one office to another, I complained and received a response that solved the problems I was having. This was a very positive response...

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Alasdair Andrew
Reviews 1
2020-07-09 00:21

Just moved into an office and Excell has set up an...

Just moved into an office and Excell has set up and supplied the internet for me. This all happened at very short notice extremely efficiently. The service I've received is second to none by knowledgeable, friendly and helpful staff. Many thanks for a fantastic service and I now have very fast broad...

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Rob Alldritt
Reviews 1
2020-07-03 05:14

Awful experience using Excell telecoms at Parkhall...

Awful experience using Excell telecoms at Parkhall Business Centre. Our Internet services were not set up during our first week at the office. Our Account Manager was completely unresponsive to any emails. We have now left the premises, Excell billed us for a month we were not there. We are stil...

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Stacy Walter
Reviews 1
2020-06-25 02:48

Shocking service so far, and I'm only 1 month in t...

Shocking service so far, and I'm only 1 month in to my contract with Workspace/Excell. Worrying really considering I have to use this company for the next two years. I've called customer services multiple times to find out why my internet isn't yet active, only to be told each time that someone woul...

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Krissy S-R
Reviews 1
2020-06-09 14:20

From initial contact and meetings with Stuart to b...

From initial contact and meetings with Stuart to being handed over to Ryan, I cannot fault the service and updates we have been provided with. Look forward to being looked after by you guys for both our telephone system and broadband :)

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Iain Martin
Reviews 1
2020-06-05 14:29

We have broadband and Wi-Fi services supplied by E...

We have broadband and Wi-Fi services supplied by Excell to our office of 20 people. We started in August and the wi-fi has always been very poor. It is still not working properly. We pay huge monthly bills as we specified high bandwidth and a yet the support team can't seem to get a fix that work...

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Dan Rogers
Reviews 1
2020-06-04 16:47

Excell are totally hopeless - worse than BT - whic...

Excell are totally hopeless - worse than BT - which I didn't think was possible! I have no idea why Workspace (who are generally a well run company) have an agreement with them. I can only assume there are some backhanders going on, because it's definitely not a rational choice.

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National Energy Foundation
Reviews 1
2020-05-22 03:29

We've moved to Excell from BT to provision both ou...

We've moved to Excell from BT to provision both our leased line and SIP trunks. The new fibre FTTP internet line was delivered rapidly (By BT OpenReach engineers) and the transfer of phone lines and numbers followed several weeks later, all managed without hitch. We've found Excell to be very resp...

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Admin Officer
Reviews 1
2020-04-25 00:10

We have been using Excell for the past year, and a...

We have been using Excell for the past year, and although we had ups and downs they have been responsive and accommodating in every level. We just had an internet upgrade and it all went well. I was dealing mainly with Harrison Horton who kept me updated all the time. Thank you for the great service

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jennyfer sham
Reviews 1
2020-04-24 18:02

Excell have been really great ! Specially Josh, he...

Excell have been really great ! Specially Josh, he has been amazing and always there ready to answer any questions our clients had. He has help support our 2 new clients with there move and setting them up in our offices. Our clients have been amazed at how helpful Josh has been, this has help them ...

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Tom Catnach
Reviews 1
2020-04-22 06:24

If 0 stars was possible I would use it, sadly it i...

If 0 stars was possible I would use it, sadly it is not.

To any small business, be VERY careful about using Excell. They will screw up your cash flow with random charges (due to errors in their billing system) etc. We left an office 7 weeks ago and still do not have our deposit (which they were a...

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Roger Barr
Reviews 1
2020-04-21 06:04

We were with Excell for 7 years whilst we were in ...

We were with Excell for 7 years whilst we were in Workspace in Kennington. They were always super efficient and customer service was excellent. Would definitely recommend them and am sad we're not able to use them at our new office at WeWork

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MrTimmsy1986
Reviews 1
2020-03-27 22:30

Great place to work, have watched it go from stren...

Great place to work, have watched it go from strength to strength, but also remaining to stay humble in how it engaged with its staff and customers. Have recommended to so many friends as a provider and happy to keep doing so due to Excell's commitment to the service they provide.

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