So far all of our interactions with lj hooker have been awesome staff have been very heapful with us and wat we need like getting our pet approved very friendly can't wait for the journey with them and our new home
Rachel Neylan has always responded promptly and been very helpful as our property manager.
I have been & currently a tenant with LJ Hooker Upper Coomera.
Since 2009, I have found this agency Extremely professional in all facets of leasing, especially with there communication and the assistance of trades used at the 2 properties that I have rented in almost 9 years.
The Property Manageme...
REBECCA IS AWESOME!!!
Rebecca s energy and passion for realestate is evident the moment you meet her. She has extensive knowledge of the market in the Upper Coomera area. We can not rate Bex high enough. If you re after an agent that keeps you updated, gives you all the feedback and is available wh...
The worst realeate ever they never get maintanece fixed or done within a reasonable time toke over 2 months to fix some issues others it was 1 month there not very friendly not here to help the tenants but the owners.
I've been with several real estates and this is the worst
They failed to send us end of lease documents and caused us to owe money. Ignored emails, bad communication. Do NOT recommend.
Worst real estate agency, would not use their service even if they offered it to me for free.
Nothing but dramas with having an investment property with them, they're useless and never get anything done, have stuffed me around so much.
Would not buy sell or lease a property through these guys ...
LJ Hooker Coomera have been managing my property for over nine years. They have proven to be extremely efficient and their advice is always spot-on. Well done, everyone!
Impossible to even get an inspection with these guys. Had multiple inspections cancelled 5 minutes before, after we have done long drives to get to them. This is my experience after trying to find a rental twice in the Coomera area, avoid if you value your time!
I would like to commend Miss Briana the property manager. She is very committed to her job, efficient and professional in managing my property in Upper Coomera. Well done Briana, keep up the good work.
5 calls and not 1 reply. How is anyone supposed to purchase a house through you if you do not return calls...
Our property manager, Rachel Neylan, is fantastic! She follows up all correspondence quickly and professionally and on the odd occasion when we have had a maintenance issue, she has had it sorted immediately. We couldn't be happier or more satisfied, as a tenant, with the work Rachel does. Thank...
Ian Lj Hookers rental manager does amazing work always a pleasure to deal with. Couldn't recommend him more highly.
The ONLY agent you want!
David's service is impeccable! Friendly, helpful and professional, going over and above to ensure you feel confident in the process every step of the way. Thankyou!
Rebecca Rainford is an absolute joy to work with. She is professional, charming, efficient & very helpful. If you are buying or selling it would be a huge asset for you to have Rebecca as your agent. We cannot recommend her highly enough.
The personal touch
Great team, working well together. Unfair to name individuals as everyone I have dealt with have paid attention to my needs in a friendly professional manner. Well done and thank you
Right from the start the staff have been really friendly and happy to help whenever in need. Kiara is our property manager and she couldn't be more accomadating and approachable, nothing has been to much trouble. The rental process was painless. We were updated with every part of the application. We...
This was not an easy sale but Patrick made it as easy as possible for us and stress free.
Emma Roberts is a kind staff member and efficient in replying to enquiries.
My partner and I have decided to rent for 12 months while we decide where we would like to buy again on the Gold Coast. The girls at LJ Hooker COOMERA have made the whole process of finding a gorgeous property and moving so much easier and we thank them for all their help and prompt customer servic...
It's unfortunate for the agency itself that the actions of one person shines a negative light on the whole team. Avoid this property management team if possible; incompetent behaviour, vile, incredibly argumentative and turns any possible interaction into an all out brawl.
My suggestion is to tak...
Rebecca went above and beyond for us. Her patience and attentiveness is second to none. Rebecca's professional, yet warm & welcoming approach to managing the sale of my property was world class. Our family home was displayed without compromise and advertised exactly how it should be.
As tenants, we were under the management of LJHooker, Coomera for a number of years. We have, throughout, been impressed with the maintenance they provided in the home we rented, and the speed in which they dealt with any queries.
Sadly our tenancy with LJH has come to an end, as the home we rented...
So impressed with our Tenant Liason, Emma Roberts. She is consistently accessible, approachable and professional. Thank you Emma for your fantastic and warm customer service.
Emma has been a wonderful help to my family and myself with all aspects of renting this property since Emma started with LJ Hooker, we thank u Emma and look forward to dealing with u in the near future
Jason Read, and crew, have been excellent and highly motivated in selling our property. Nothing has been too much. Thanks team
Rachel has offered a very professional and prompt service so far. Quite happy to recommend her to family and friends.
We would like to voice our appreciation for Rachel Neylan from the LJ Hooker Coomera office she is very kind thoughtful and professional. We were looking for a rental that was wheelchair friendly and Rachel was very understanding of the needs of a wheelchair. Rachel is always prompt with having any ...
Rang for information about rental think they were to busy to assist
LJ Hooker Coomera are great, our agent Rachel has always been available when we need her and our questions answered in a timely manner. Easy to rent through
My experience with them has been good , professional agency. Would recommend them .
I have used LJ Hooker Coomera for over 5 years now as my managing agent. During this time, I have had the same tenants and numerous things have gone awry ranging from flooding in the back yard that needed a new concrete slab put down, to a massive tree taking out the side fence during one of Queensl...
I have had only good experiences from LJ Hooker. Patient and understanding as our needs change and flexible with inspection dates to slightly vary if needed. Always get a response via email in a timely manner when needed also. Happy to stay on with this company for as long as they will have us.
We have been renting with LJ Hooker for around 18 months, service has been great, apart from recently, when we were given a SMS and email stating we had a house inspection, we were given 2 different dates first was 20.09.17, then another confirmation for 05.09.17, on 2 seperate SMS and emails sent, ...
Robert was attentive with going out of his way to open houses and show us houses that were in our range and didnt waste our or his time. I would definitely be giving him a call in the future
We are currently renting through LJ Hooker Coomera. We've just finished a 12 month lease and have resigned. Property Manager Assistant Emma has been really helpful and responds quite quickly when we have asked questions of the owner. We are happy as tenants. I have previously worked in Real Estate a...
We are so happy to have had Robbie as our agent. It was our first time selling so were naturally very nervous and unsure of the process. And then to make things more exciting within a week we found ourselves in the midst of a pandemic! But Robbie never wavered, he carried on, adjusted to the unusual...
It was an absolute pleasure liaising with the LJ Hooker Coomera team. In particular Jeorgia went above and beyond to help us out. Her professionalism, attention to detail and clarity of communication made the rental process a dream!
Dodgy Sales People: My daughter and her boyfriend put an offer on a house this lot were selling yesterday and after a bit of tooing and froing the owner agreed with there offer and the kids signed a contract, they get a call sometime later from the agent to say congratulations the house is yours. Ap...
Sue Daunt and the property management team at LJ Hooker Coomera have been a pleasure to deal with. I came across their office after struggling with another property manager for weeks. Sue has followed up on everything just as soon as she has said she would. She has taken the time to explain things a...
I have used the services of the Rental Managers for some years now, managing a number of my properties. I have always found LJ Hooker Coomera efficient, easily contactable and focussed on their clients interests. Their access to reasonably priced tradespeople is also a plus from a landlord s perspec...
Patrick is fantastic
Patrick impressed me right from the beginning. Truly if it wasn't for him, I would not have even considered turning up to the open home inspection and purchasing the wonderful property that was on offer. His knowledge of the market gave me sound confidence to step forward and ...
Rachel Neylan has been my Property Agent for one of my investment properties for some time now. She has been brilliant, a delight to interact with and she is completely thorough and professional in everything that she does. I have had an unfortunate experience with one of my tenants and Rachel handl...
I have been fortunate enough to rent the one property in Upper Coomera for the past 8 years through L.J Hooker & have Rachel Neylan as my Property Manager. Rachel is promptly there for me with any questions i may have, she is helpful and courteous & clearly takes pride in her position with the comp...
Emma and the team has been quick to address property maintenance issues. They have also recently improved their customer service by including an automated logging system for maintenance requests.
I just wanted to say thanks to the team for their excellent, friendly and professional service. It continues to be a very positive experience when renting out a property with you. You continue to provide excellent service, demonstrated through professionalism, thoughtfulness and dedication to all as...
Our investment property is being looked after by Rachel Neylan of LJ Hooker Coomera for around a year now and the service provided has been marvellously outstanding. Rachel s diligence in organising everything from tenant related, to paperwork, timely inspections and trade services without much of a...
Rebecca Rainford- Outstanding agent and person
We trusted Rebecca with our most valuable asset and couldn t be happier with the whole experience.
Bec stood out from other agents we met and delivered on everything she spoke about in our initial meeting.
Her experience and drive is like no ot...
Hannah and Tracy were remarkable as im from interstate the took care of making sure my house was tennated as soon as possibe fixing any problems i had along the way they are a credit to Lj Hookers thanks so much
LJ Hooker has been managing our property since April 2016 and have been nothing but exemplary during that time. Our tenants have not always been the most easy to deal with. However our agent has acted with punctuality, professionalism and sound advice as often as has been needed. They have been righ...
Our time with Bec was stress free and generally enjoyable! We found a house that Bec was selling and fell in love and knew it was time to put ours on the market. Bec helps us do that and sold the house within 4 days! Thanks again for everything!
Great service and prompt attention at all times
highly recommended
We have been renting through LJ Hooker Coomera for the last two years and have had a really good experience. Our property manager, Emma Roberts is lovely and always responds to our emails promptly. Any maintenance problems we've reported have always been seen to quickly and efficiently. I would be h...
LAURA IS THE BEST!
Laura was extremely professional and knowledgeable. She helped us immensely, purchasing our beautiful home. Being new to the area, Laura s help was very much appreciated. Laura has excellent customer service and communication skills .We would highly recommend Laura for anyone loo...
I want to thank Anthony Domrow for taking the time to listen, to care and to help my wife find rental accommodation for our niece. It might sound obvious but trust me it is rare. It was a horrible experience with some of your competitors...
Much appreciated... Lyn & Tere
Happy with our successful sale
My partner and I are really glad we decided to sell our property through Robert Dunn.
He was always prompt to inform us of any updates on the property and his professionalism is of a very high standard.
We will confidently recommend Robert to our friends and family.
We are extremely pleased with the service provided by Rachel Neyland. Rachel is very professional and courteous in all dealings with us. Rachel is very approachable and responds to calls and emails the same day. For example, Rachel follows up maintenance requests as a matter of priority and maintain...
My wife and I have had a property managed by LJ Hooker at the hub for the last 6yrs. The team have been excellent in their ability to manage our property. They have kept in touch regularly and have addressed any issues immediately and competently as soon as they arise. We cannot praise them enough ...
I was the tenant and found the professionalism and customer service of Emma Roberts to be exemplary. She is devoted to providing an above standard service, in which she worked closely with myself when issues arose with the property to provide clear understanding of what was required but with compass...
Emma Roberts has an efficient, professional and positive manner, which makes the experience of liaising with the agency regarding any aspect of our tenancy, an easy task.
First time renting a property and Rachel Neylan was a great help easing me through the process, nothing is ever a problem and response time on correspondence is exceptional.
Rachel Neylan took over the property management of the house we are currently renting. She has been very helpful with a few requests we have put forward. One such request was for a reverse cycle aircon unit for the main bedroom downstairs of the house which was extremely cold in winter and unbearabl...
Rachael has been managing our rental property in Upper Coomera. Rachael has always been fantastic at following up with us and chasing up queries, which is very important when we, the owners are so far away. We are from Melbourne and recently went up to view the property. We found Rachael to be very...
We have rented property through LJ Hooker Coomera office. Any issues that came up were dealt with promptly and professionally by the office. Unfortunately the house was sold recently and there was a change of managing agent. The new company has been terrible to deal with and has really made us ap...
Patrick Conley was a wonderful seller's agent to deal with, as a buyer. Always extremely helpful and understanding of me being a first time home buyer, I thank Patrick for his patience and guidance.
We have found Rachel Neylan highly competent and professional in leasing our property in Coomera. We are really happy she is our property manager.
Rachel Neylan has managed our investment property for over a year and has successfully renegotiated a renewal agreement with higher rental income.
Kiara Campbell
I am writing to express my sincere gratitude for your assistance in searching for the correct tenant`s for my property. You made the whole process smooth and relatively painless with your high level of communication with me at all times. You listened carefully to the type of tenant`s...
My family and I were extremely happy with LJ Hooker Coomera in helping us seek a suitable property that met our needs. Emma Roberts was very helpful, professional and friendly and made the whole process as easy as possible
We had been liaising with David for approx a year in regards to selling my property. David always followed up and rang me personally about the comparable sales that were sold in the area throughout the year. When the time came for me to sell Davids advice got us a great price for our property with i...
From the top down this franchise is run extremely poorly. The operator has no people or management skills and the staff are undertrained, deceptive, poor communicators and can not calculate. They re painful people to deal with, every single staff member. LJ Hooker should be humiliated with this bran...
We have been LJ Hooker (Coomera) tenants for over 9 years. We have been looked after by many property managers & tenant liaison managers during that time. Emma Roberts is our current tenant liaison manager and we have had the pleasure to experience her professionalism, attention to detail and the ma...
Lucy and Kiara have been friendly and helpful getting us into our beautiful new rental. No fuss, no mess and with extreme professionalism. Ongoing service is prompt and polite.
Thank You girls!!
I was turned away from an inspection today 24/4/18 by 2 attending agents. The way I was spoken to by these agents was unprofessional and rude.
Looking fot a house in Pimpama. An area I have never been to before but my partner and I have been looking for a place as the area has been recommended to...
Robbie Dunn was polite, enthusiastic and honest. He was very easy to deal with. The sale of the house was efficient and relaxed. Robbie gave structured feedback and options during the campaign, which gave us confidence with our decision regarding the sale price. I would definitely recommend Robbie D...
Thanks Rachel for always answering our questions, being first time investors we have needed our hand held at times, but Rachel acts in a professional manner. The experience has been pain free :) Thank you for that
We are renting while we build our new home, and we lived in our home prior to this and I have to say the team at LJ Hooker have been fantastic! From the application process, to gaining access to move in, it was a professional and an easy process. Any questions we have had or Maintenance requests hav...
RENTERS RENT AT YOUR OWN RISK!
Absolutely appalled by the attitude of staff.
Lj hookers are just bullies and will say anything not to give you your bond back even though you have everything in emails.
I'm sure the owners didn't know the half of what was going on.
If you rent with these g...
Emma Roberts is one of the property managers. From our experience she has always delivered professional, prompt and courteous service. A real delight to deal with.
Absolutely incompetent...the only thing they are good at is deceiving tenants and landlords.
LJ Hooker Coomera has been looking after my property since 2005. They have provided me with excellent services all these years ensuring the rents are up to date and the property is well look after by the tenant. I have no vacancy problems. I would certainly recommend them to any one who is looki...
So far I have found our experience with LJ Hooker very good. We moved in and had a few things that needed to be fixed and the way everything has been handled cannot be faulted. Everything that had been reported was dealt to straight away and everyone has been a pleasure to deal with. We have only b...
Having Rachel as a Property Manager is a dream! She is proactive, prompts where required, provides templates if documentation is necessary and is lightning quick in providing responses to questions. Couldn't ask for more :)
Emma Roberts is lovely and gets on to maintainance quickly.
Absolutely disgrace of a buisness. Cant believe the audacity of their behavior to tell clients lies in writting. Pathetic and hope they go to court!
Kiara has become my property manager since March this year, I am impressed by her actively managing my property, always keep me very well informed and updated. Her team, in particular Lucy, promptly and efficiently addressed issues, especially focus on client's interests for both owner and tenants.
...
The team at LJ Hooker Coomera have been looking after my investment property for almost 2 years. From my initial contact, in first purchasing the property, to today I have found their service to be excellent. Everyone I have dealt with has been professional, efficient and friendly. For me they have ...
LJ Hooker Coomera Property Management Team would have to be the worst real estate I have ever dealt with and the dismal service we received was atrocious! They lied multiple times in writing and would take weeks before getting back to me or my husband and were hopeless with keeping up with maintenan...
We had known of Rebecca selling a property in our street so we didn t hesitate in getting her to sell our property. She went far and beyond to get to know us and what we wanted. Her services are above standards so there was no shock that she sold our home within 24 hours. Her success rate is second ...
Lucy Drennan of LJ Hooker Coomera is friendly, efficient and professional, and the experience with her delightful.
We could not have asked for a better agent!
We cannot recommend Robbie highly enough! We have just purchased our first home and Robbie has been awesome. He has been in constant contact with us the whole way. His knowledge of property, the sales process, the area and the market is amazing, he is ver...
We are currently renting a property from L.J Hooker Coomera and we are really happy Rachel Neylan is our property manager. She is great, very helpful with our requests and takes care of any issues at the property very quick.
A Recent E-mail Example:
WE: - I realized after the bin collection day, t...
Selling experiences with Robert
It was a breeze dealing with Robert during the whole sales cycle as he kept me posted of the various opportunities to try to get me the best price. He would even call me on weekends to let me know of any good prospects to discuss with me regarding any good offer. R...
Rachel Neylan is a highly professional property manager on all fronts, she took over from a previous manager where I rent and has been more than helpful, we have had no issues at all during my tenancy and I have always found her fair and reasonable. Most importantly, she treats her tenants with resp...
Disgraceful. I had a near new house damaged and ended up not getting weeks worth of rent due to these idiots. The warning signs that the house was getting damaged were there at the 3 month inspection and they ignored my concerns. Kiara is a liar and Sue isn t a lot better. I m annoyed I had to give ...
I would just like to say how happy we have been with the seamless change over from our previous real estate agent to LJ Hooker Coomera. We have been very fortunate to have gained such a wonderful Property Manager in Rachel Neylan. She is kind and caring, listening to and noting any issues that may a...
Moving interstate with a family of 5 adults and 3 pets needing a rental property was far more difficult than we imagined. We were turned down for rental properties time and time again. We finally met Ian and Jeorgia from LJ Hooker Coomera. Both Ian and Jeorgia went out of their way to assist us. Whe...
Effective Agent
Pat is a well articulated agent who delivered a result in the first week on the market. He kept us informed as we progressed, and all aspects of the sale were handled efficiently. Highly recommended!
We have been tenants with LJ Hooker for nearly 18 months now, and find the service they provide as excellent. Emma Roberts is our primary liaison person and she has always responded to our questions promptly, and ensured any issues arising with the property are dealt with in a timely fashion. As a t...
In my experience, bad customer service and terrible communication.