Justin Wallace

Review of LJ Hooker Coomera

I was turned away from an inspection today 24/4/18...

I was turned away from an inspection today 24/4/18 by 2 attending agents. The way I was spoken to by these agents was unprofessional and rude.

Looking fot a house in Pimpama. An area I have never been to before but my partner and I have been looking for a place as the area has been recommended to us by friends whom have lived here.

I arrived at the inspection time and saw the LJ Hooker car by the garage and so i walked to the car and no one was there. So i knocked on the door of the house at which it was parked. No answer. I called the office and theu said they are present and at the door.

So i waited by the car hoping an agent would come by. They came around the corner and asked why am i standing next to their car. I said i was here for an inspection.

They replied very rudely and bluntly "well its over. We just had to show 18 people around and im not going back around to let you in so you have to understand that" i was blown away by the way 2 of your agents ganged up on me. I replied "well i waited by your car which is next to the front door of the property and i knocked"

Then they both snapped at me "well the door we went through was around the other side of the house on the neighbouring street. You should've gone around there to meet us"

I have never been in the area, let alone that complex so i had no idea there was multiple access points. Nothing was mentioned to me about it. I check the ad and found no reference and I arrived at the address that was supplied which is where the mailboxes were as its the propertys registered address and the agents car was at the garage.

So now we have lost an opportunity at a property we really liked. Left there after being made to feel stupid, wasted a lot of time coming from the southern gold coast. All because of a couple of agents who clearly dont mind treating potential tenants, very poorly.

I will be withdrawing any applications I have made to your agency and will avoid dealing with you in any future house hunting. After the past mistreatment and lack of interpersonal skills from another LJ Hooker branch. I made the judgement that it was down to 1 bad agent at 1 office. But clearly there is a lacking quality amongst LJ Hooker as a whole and will avoid your brand chain as a whole