It has been almost 2 months no response to my 7 emails and 4 voice messages I just want to conform I am purchasing the correct channel lighting, I am trying to avoid 50% restocking fee also I was willing to drive 4 hours to go to the showroom once I read the reviews I found out the delivery will tak...
The selection is great; service, not so much. They're ever so helpful while you're buying, but once the sale is made, prepare for a lack of organization. They continued to deliver lighting which I had asked them to hold.
Worse, their salesperson recommended Intellis for consultation and installat...
I'm an interior designer and industry professional who placed thousands of dollars worth of product orders for my clients via Lightology in the last year. To complete a client's Master Bath project, I ordered a set of Sara Double Sconces and a single Sara Sconce, to accompany a prior order, already ...
Never buy from this company. They have the worst customer service, do not respond, are not honest and simply want to take your money and not deliver the product. They are full of excuses and should be avoided at all costs. A "deal" is just a huge headache when dealing with these dishonest people.
Do not use. Terrible customer service. No updates on shipments with problems. Will not let you know in advance if your item is in back order. Waiting for almost a month for my lights. Reps will promise to give me updates on my order issues and I never received a courtesy call.
Worse customer service ever. They give wrong information about availability of the product. Then they try to misinform you and make it some how the client's fault and they do all that in an Unapologetic and rude way. They talk over you. Michelle the customer rep. needs to get some proper customer se...
Phenomenal selection. Helpful staff will guide you through the process for whatever type of lighting project you have. Prices are not cheap, but they have some very unique pieces.
Great customer service. Had an issue with the product I ordered, quite a while after I ordered it. They (specifically I was communicating with Harrison) were responsive, helpful, and efficient. Would definitely use again.
Visited the store took 20 min for someone to speak with me and then when I inquired about placing an order they acted like they did not want my money! The service here is HORRIBLE and I simply cannot patronize a store that I have to beg to spend my money at.
Looking at past reviews I wonder if t...
I ordered a chandelier and was charged on my credit card. Then a few days later I get an email saying the light is discontinued. Why charge my credit card when the order was never processed? I emailed back and was told 3-5 business days for a credit. I m sorry a credit transaction shouldn t take tha...
I am a commercial contractor, I buy material for a living, this was quite possibly the worst customer service experience of my life. Ordered 3 pendant fixtures that supposedly had a 3 day lead. Ordered in mid April, followed up with very spotty response for several weeks - weeks turned into months! ...
Ordered lighting that listed 11-17 days till shipping. Oder now reflects 4 months till shipping. 11/25/19 and order placed 6/13/19. Emailed for help twice with no response.
Ordered purple glass filters for my track lights for a Halloween party this weekend. I was sent CLEAR filters. I've been trying to reach somebody all day. I spoke with customer service, and was sent to the sales representative's voicemail - she never called me back. I sent an e-mail to customer serv...
Great selection of merchandise and fairly knowledgeable staff. Although they did send me on a wild goose chase once for parts at their warehouse location a few miles away. I got there and the pieces were out of stock. Prices are average.
The designs of the lights at this store are absolutely incredible. I can't speak to customer service or sales. The prices were steep. Definitely a collection of impressive artistic lighting.
This place is extremely unprofessional. They have re-scheduled on us multiple times and have had us waiting for several weeks. The reason they cancelled this time is because Jackie would like to be home and can t stick to the original 4pm cst appointment but she can accommodate us at 3pm because som...
Terrible customer service. Took me a month of contacting them to find out my item is discontinued. Refused to let me return my half of the set I ordered without paying shipping and restocking fees despite their ineptitude of having a discontinued item up for purchase.
I placed an order with this company 3 1/2 weeks ago and I still have not received the order. The customer service is horrible and they never seem to know what is going on. They are quick to take your money and lack integrity. I do not recommend this company and will not use them ever again. They are...
I hate having to write this review but hopefully I can save at least 1 person from having the same bad experience. This is similar to all the other bad reviews about Lightology. I wish I would have read them before ordering. Long story short, placed my order 5 weeks ago with a follow up email to con...
I agree with the others about the customer service. I ordered two lamps for $1800 and, per the website's instructions, two 3-way light bulbs for $4. The bulbs came within days and the company charged me the full $1804. I notified the company that I shouldn't be charged $1804 for two light bulbs. ...
I am an internet customer. I found what I was seeking on the Lightology web site and ordered it by phone AFTER 4:30PM Chicago time - 2 1/2 hours after their shipping cut off. I asked for standard overnight shipping and got it the next day. I subsequently had a problem with the lights (which was my f...
Generally pleased with my experience. Bought 3 structures in total and received 2 in stock items incredibly fast, and was very pleased with the quality. The problem came in ordering my chandelier, despite paying for it in full upfront, and receiving a receipt with an order number-the order was lost ...
Terrible customer service with an attitude. Their showroom is stunning, you ll notice the good reviews come from tour guides - not customers. But when it comes to returning phone calls or emails, following up on orders, being nice to a customer...forget it. Even at the top. After 43 email exchanges ...
Great selection of lights. The staff are very knowledgeable
Lightology is like scientology. SAME THING. This is a pic of the entrance in the front.
Don't make the mistake of paying to have them come to your house for "advice"... worst experience ever. Sales person had no knowledge and I was teaching her facts about lighting. I can't believe they are still in business.
Ordered $4k of lighting through a Lightology rep. He never responded to my emails about my order (even before it was placed), never responded to my voicemails and emails about when it would be shipping.
Seriously, the worst customer service that I have ever, ever encountered!
I should have read these reviews prior to ordering. Great price but that s where it ends. Product came damaged and defective. Lightology has no urgency or care to remedy the situation. Had to get my credit card company involved to get an sort of resolution. Buy elsewhere - the customer service ...
Great lighting store, large selection and have web page with more!
Amazing showroom with very nice selection of high quality lights. The on site staff is very knowledgeable and willing to help. Be careful with the recommended installer though. Shop around. The installer they sent on an in home consultation tried to hurry the process. His quote was at least fou...
Had my Roly Poly chair delivered to me all the way in South Africa, delivery cost was reasonable considering the distance and I got my chair quickly and perfectly very happy with the service
They take forever to handle returns took 4 days just to get a response on how to handle a return. After that they will charge you a restocking fee from what they told me. I paid to ship it back on my dime. I would suggest somewhere with better customer service Lumens, ylighting etc
Read the reviews, I have to disagree on customer service..it did take a few days but I had a light that came damaged, and they took care of it pretty quickly.. Received a new one in perfect condition....... I think they have great products, and I'd say pretty good customer service! At least from my...
Really fun to just walk around and see all the lights, however, as a college student I do not plan on buying any of these very pricey lights. But still really fun to experience
Simply the best experience I've ever had while shopping for lighting fixtures. Great staff, great location, great pricing. These guys are the masters of lighting and insanely helpful with everything i need. There is simply no other company i would trust my lighting with other than lightology!
Buyer beware with this company. We ordered a bunch of fixtures from them for a renovation of our home. One fixture sent to us was used. The item came in a box that was previously opened and had part of the original purchasers shipping label on it. After discussing this with the company, thy stated ...
Originally had issues with the MFG shipping faulty fixtures.Owner of lightology actually came to our job site to make everything right.
A wonderful building. Wonderful associates. Wonderful fixtures. You walk into the building and are greeted by the helpful staff who guide you through the process of finding the perfect fixture for you. The options are endless and layout of the building naturally guides you from light to light in awe...
Neat, wide selection, expensive. Fun to look if nothing else
This company is completely dishonest and will mislead you. I have never in my life experienced such unethical customer service. I ordered my products almost one month ago and still have not received them. They took my money immediately, promised delivery in a few days, and one month later I am still...
Do not order from Lightology. Ordered a light fixture and received an email stating out of stock. I called for a refund and left 3 messages with three different people extention 1121 and no one called me back. I had to contact Amex to get a refund. So unprofessional.
I ordered a light from this horrible company two months ago. I still haven't received my light and they have been less than helpful trying to identify where it is with UPS. I would highly recommend looking elsewhere as they haven't offered a replacement at all and it appears I am out 300$.
Terrible customers service! Recessed wall lighting was ordered, and an estimated ship date was given. I tried contacting multiple people via email and phone, and received no responses. When I finally received a response, they had stated that the everything was ready besides the tape light. I told th...
Do not do business with this organization! They did not even respond to an email detailing color temperature differences of the Chinese bulbs that they sent me. Now the bulb has failed with less than 100 hours of usage. Find a reputable lighting supplier.
Poor service. Firstly they gave us an appointment a week later, great, made us feel special and that some one was going to give us an customized experience. The salesperson had no clue the product we wanted was physically in the store until we saw it. Then we ordered and paid approx ~900$ worth and ...
Beautiful store with lots of variety in fixtures. I love what I ended up with and it was less expensive than I originally thought it would be. Communication was not great in the actual shipping - I contacted them when I hadn't heard of it being available for pickup after it was expected, they told m...
what can I say? amazing selection of gorgeous lights, beautiful space, and a friendly/knowledgeable staff
worst customer service ever!! I have literally tried to get a hold of someone 10 times and have gotten nothing. I will never purchase anything from them again!
I purchased a light fixture from Lightology...Hudson Valley Lighting Model 6104 and it did not come with bulbs and was supposed to. I now have a light fixture installed that I can't use because no one in Denver carries these bulbs.....in the whole city of Denver! Are you serious! I would advise a...
Mark is so nice and professional. They have so many varieties of lighting Sono for everyone. Needs a gift for someone who has everything? Ask Mark for the perfect gift of light.
Shameful customer service. I need a replacement part for a "Lightology" branded item. Should be a simple request. No response after almost 2 months of repeated contact attempts. You should consider shopping elsewhere for much better customer support.
I can't say enough about the customer service and care I received from Diego at Lightology. I ordered a sconce to match an existing sconce and when it arrived it did not have as much distressing and so the two sconces did not match. Diego worked with me and the manufacturer of the light for weeks, t...
MOST horrible customer service, ordered a light online, the light doesn t fix into the grove properly, tried reaching to customer service to alert them about the issue but no one answers the phone. Tried contacting someone online, but again no answers and they close the chat! Learnt our lesson - nev...
Sometimes you read those reviews in all caps and you think, whoa, chill out. But today I get it! I ll try to get through this without going caps crazy but....
I went to the Lightology store a few weeks ago to see about getting some new pendants for our kitchen track lighting. Alyssa assisted me. ...
This is so much more than a lighting store. It's like walking into a whole new selection of ideas and designs you never even realized existed before. Such a great way to learn about what is possible with light, and the impact it can make in a space, just like Lightology itself! A bit overwhelming...
I have been slowly updating fixtures to new ones ll all purchases I made are from Lightology. The story is very inspirational and staff is knowledgeable and friendly. Ones I had question about installation and they were happy to give me both printed instructions if I end up installing it myself and...
Love this place. So many lights to view, one after the other, all so beautiful, it's hard to choose.
Staff was overall nice. I didn't feel like they were looking for non-trade people though.
Terrible customer service - especially since i have been a regular customer here
I have been waiting for my lights for two months and i had to call and get an update
Meanwhile they have my money and i have to deal with their attitude on top of it
I would caution against any open box sales. They clearly do not check the returns to make sure that they are in good shape and that all the pieces have been included.
Two stars because customer service did rectify one issue (a piece of the lamp that had a defect) but never responded when I reach...
Most unhelpful staff. Two of the lights purchased from them stopped working because iof a faulty lamp socket. They refused to order the part for me despite repeated requests. They said that for them to order the part for me, they need to see the original receipt or purchase order. I explained that I...