I hate having to write this review but hopefully I...

I hate having to write this review but hopefully I can save at least 1 person from having the same bad experience. This is similar to all the other bad reviews about Lightology. I wish I would have read them before ordering. Long story short, placed my order 5 weeks ago with a follow up email to confirm order and ship time... nobody ever responded nor continued to after several emails sent and numerous phone calls. Finally after the 5th week someone actually answered the customer service line and gave me a whole line about it being shipped from over seas and stuck in customs blah blah blah, not their problem or fault so I just asked for a refund. Deidre said she would go ahead and process the refund and three days later surprise surprise no refund had been processed but my credit card was sure charged. Spoke to peter today and he said deidre had not processed it, but he would go ahead and do it.... I guess we will see...
Why can t anyone do their job nowadays????!!!!!