Most unhelpful staff. Two of the lights purchased ...

Most unhelpful staff. Two of the lights purchased from them stopped working because iof a faulty lamp socket. They refused to order the part for me despite repeated requests. They said that for them to order the part for me, they need to see the original receipt or purchase order. I explained that I bough the home from someone else and I do not have the original receipt. I asked them to confirm that they still sell the same light fixture. They do. It was displayed in their showroom. They keep asking me - do I know the manufacturer, do I know the product model number, do I know the part number? I had the light fixture in my hands. They would not even look at it. Finally one of their staff took the fixture upstairs and came back with a telephone number which he said was the manufacturer' phone number and I should call the manufacturer directly to get the help. I called the manufacturer and explained the problem to them and they told me the part number and explained that I should order the part through one of their distributors since they don't sell directly to the consumer. I asked them for distributors' name and contact and if hthey first name they mentioned was Lightology. I told them I would never do any business with them as they have no sense or customer service. Then they told me to order it through another chicago distributor named Lumina Galleries on Franklin Street. I ordered it through Lumina even though the light was purchased from Lightology.

They are overpriced and arrogant. I would not recommend them even to an enemy. The manufacturer apologized to me for the inconvenience and said that I should never have had to experience this. They should have helped me to order the part while I was their store. Oh well...