Kaplan Computers

4.4 · 117 reviews
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Nicholas Lacefield
Reviews 1
2020-12-23 15:39

I have been using this company for a long time and...

I have been using this company for a long time and always so pleased with the service. I just used them again a couple of weeks ago. It is hard working from home alone for office set up or computer problems in general and finding the right person to come to your home. Kaplan Computers always respond...

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Douglas Sauer
Reviews 1
2020-12-17 00:15

I have dealt with the Kaplan's Service Department ...

I have dealt with the Kaplan's Service Department several times now and they have earned my trust. Service last week was very quick - the staff unofficially identified the issue immediately, ran the comprehensive diagnostics and called me within three days, then completed repairs about six hours af...

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Judith Dreyer
Reviews 1
2020-12-13 18:46

I had possible contamination of my computer. Broug...

I had possible contamination of my computer. Brought it in to Kaplan. They provided courteous and helpful service in reasonable time frame. Also very helpful with issue that occurred after updates were installed. I highly recommend this company.

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Cheryl Atwood
Reviews 1
2020-11-25 03:50

My PC and its printer stopped communicating, compl...

My PC and its printer stopped communicating, completely. I tried everything I knew to do and failed. After wasting hours of my own time, I called Kaplan Computers. The technician came over within an hour, worked for more than an hour and solved the problem (it was very complicated) at a reasonable p...

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Lulu Lawson
Reviews 1
2020-11-15 04:52

It is hard to find proper analysis and service on ...

It is hard to find proper analysis and service on computer issues. Over several incidents Kaplan Computers demonstrated that it excels at analyzing and fixing broken hardware, resolving faulty software functionality, sorting out networking troubles, and improving computer performance. I am not an ea...

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JOSEPH MILLER
Reviews 1
2020-11-05 18:52

last week my computer shut down ( hard drive issue...

last week my computer shut down ( hard drive issue result of virus)
I called Kaplan Computers.
They sent tech out out and found the computer needed to be taken to their repair center. They called to let me status and when machine would be returned. they delivered right on time and the tech was pa...

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Emma Millington
Reviews 1
2020-10-26 22:28

I wish I could give more than 5 stars ... couldn't...

I wish I could give more than 5 stars ... couldn't ask for better service from start to end! I was having issues with my Dell laptop from stripped screws to error messages about the hard-drive among other things. The techs did an excellent job in communicating, trouble-shooting, explaining what the ...

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Steve Winiarz
Reviews 1
2020-10-23 03:49

I've bought many computers from Kaplan Computers o...

I've bought many computers from Kaplan Computers over the last 10 years for my business. I've used their sales, and service dept and they were both great. At the end of the day, they are a business and they need to charge appropriately to stay in business to service us. For anyone who does not th...

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Jeremy Rose
Reviews 1
2020-10-23 02:44

Had a great experience at Kaplan Computers. My com...

Had a great experience at Kaplan Computers. My computer was not turning on and Justin at the service desk looked at it for a few minutes and helped me get it running again. Wonderful customer service! I will absolutely be returning after Cyber Monday!

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Nancy Johnson
Reviews 1
2020-10-22 19:53

Kaplan Computers helped me when my MacBook pro tra...

Kaplan Computers helped me when my MacBook pro track pad crapped out recently. They gave me a stop gap solution so I could still use the computer while waiting for the parts to be delivered. I went into the Kaplan freaked out and frantic, and they quickly put me at ease. Nobody likes spending big hu...

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Samuel Rubin
Reviews 1
2020-10-12 21:27

Staff seemed nice and helpful. They helped me pick...

Staff seemed nice and helpful. They helped me pick out a computer that would suit my needs and told me I could return within 7 days. The machine didnt work as I had hoped and when I went to return it I was charged a 10% restocking fee??? I lost $100 because the computer I was told would work, didnt ...

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Heidi Hoffman
Reviews 1
2020-10-11 11:16

I was recommended to come here by a coworker, but ...

I was recommended to come here by a coworker, but I was not impressed. My initial interaction with the staff member was a bit frustrating and they did not seem to listen to what I was saying. My husband even jumped in to confirm what I was trying to say but he was also ignored. After that conversati...

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Patricia Obue
Reviews 1
2020-09-19 12:34

Excellent service, reasonable prices and quick tur...

Excellent service, reasonable prices and quick turn around time. We especially liked the detailed written description of the repair work that was performed. Our family would highly recommend Kaplan for your computer service needs.

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Ron Duncan
Reviews 1
2020-09-15 11:14

So my desktop encountered problems downloading Win...

So my desktop encountered problems downloading Windows updates. That, and it was time to switch to Outlook from Live Mail. Kaplan Computers walked me through the issues and gave an etched in stone price to repair. Although I did have problems with all of the email migration these guys never rested u...

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Kyle Balkus
Reviews 1
2020-08-23 11:26

Came to Kaplan a long time ago after my desktop I ...

Came to Kaplan a long time ago after my desktop I built stopped working. Charged me $60 for a diagnostic saying we don t know but we ll take your money. I was around 11 at the time and was very sad they couldn t find out what was wrong and still took my money. when I had taken the pc apart and rebui...

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Peter Marcus
Reviews 1
2020-08-23 05:19

Had a laptop with Windows XP where a hardware comp...

Had a laptop with Windows XP where a hardware component just disappeared. Could not get Windows to reinstall it or reinstall the driver. Brought it in and they had it working in 20 minutes. Very quick, very professional, very effective. I had never been in the store before and they demonstrated,...

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Carlos Perales
Reviews 1
2020-08-13 23:40

I'd recommend this place! They are very efficient ...

I'd recommend this place! They are very efficient and took the time to explain to me what they had to do to fix my computer after I spilled some water on it, and I got my computer back with everything intact after three days. They also chatted with me about what I can do to improve my computer's per...

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Pam Daniels
Reviews 1
2020-08-11 15:39

My newly purchased, reconfigured (by Kaplan) lapto...

My newly purchased, reconfigured (by Kaplan) laptop was horribly infested with malware, viruses and evil invaders. That was my fault, since I believed in the reliability of the Norton and Microsoft links which were frauds - not connected to either at all.

Michael MacLean thoroughly scoured my ope...

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Brandy Rameriz
Reviews 1
2020-08-08 21:51

Lifesavers! So very happy that I drove 30 minutes ...

Lifesavers! So very happy that I drove 30 minutes each way for their expert help to get my blue screen HP laptop to boot without corrupting or erasing any of my hard drive files! Fantastic experience. They offered several options for the repair and understood the urgency. Incredibly reasonable price...

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Leah Suydam
Reviews 1
2020-08-01 15:25

Once again Kaplan Computers comes through! Our of...

Once again Kaplan Computers comes through! Our office server, that KC built for us eight years ago, had the power supply 'fry out' on us one afternoon. Immediately brought it to KC and less than 24 hours our office was back up and running! Now if we can get another 2 years out of the server so th...

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Pauline Murray
Reviews 1
2020-07-26 09:28

Wonderful helpful staff!!! No pressure, just what ...

Wonderful helpful staff!!! No pressure, just what I needed because I had to get a computer for work but knew nothing about what I needed. Matthew Root was the best.... patient, professional and sincere!!! Wonderful experience......

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Matthew Stanton
Reviews 1
2020-07-13 01:39

The wonderful people at Kaplan Computers repaired ...

The wonderful people at Kaplan Computers repaired my Dell's broken hinge for the agreed upon price, and they did a wonderful job. The technician's were very polite and knowledgeable. I would definitely be willing do business with them again, and would recommend them to anyone.

I do however have...

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Gerald Covington
Reviews 1
2020-06-28 20:28

Very honest people. They worked on my iMac and had...

Very honest people. They worked on my iMac and had it up and running within my tight deadline. It was a complex problem with the aging iMac and they fixed it. And best of all they did not charge me a load of money. The repair cost was much cheaper than I thought.

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Jeremy Hill
Reviews 1
2020-06-16 18:18

Called Kaplan Computer Store one day to ask some q...

Called Kaplan Computer Store one day to ask some questions about a vintage computer I own. The person I spoke with was very short with me, bordering on rude. He assumed I wanted to sell the computer to him. It appears that if you aren't spending money in their store they want nothing to do with y...

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cgk kgc
Reviews 1
2020-06-10 10:54

I had an HP laptop hard drive issue and brought to...

I had an HP laptop hard drive issue and brought to Kaplan - they told us that the laptop wasn't fixable (or wasn't worth fixing) and suggested storing what they could recover onto a separate hard drive that we could purchase. We did so. We were very grateful they were able to save what we had on o...

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Lolita Holland
Reviews 1
2020-06-02 08:09

Brought my computer here after the screen was blac...

Brought my computer here after the screen was black and wanted an honest educated opinion. Staff was helpful and realistic, considering I have a "gently used" computer. I appreciated how they were honest and did not try to sell me into a more expensive product. Turnaround time was also very quick wi...

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Patrick Dunn
Reviews 1
2020-05-25 12:04

Terrific service. Fast (next day), reasonably-pric...

Terrific service. Fast (next day), reasonably-priced, great outcome.

Motherboard on my Dell Inspiron crashed.

They fixed, tested battery life (which proved to be outstanding) and did some other diagnostic work (finding no other problems).

Would highly recommend.

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Moira Dill
Reviews 1
2020-05-19 21:52

Misplaced my computer and bought a new one at Kapl...

Misplaced my computer and bought a new one at Kaplan computers. When I found my computer the next day I was able to return the new computer hassle free within minutes. Great purchase experience for anyone looking for a deal on a good computer

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Michael Rauza
Reviews 1
2020-05-18 23:28

Thank you.

Thank you.
I told myself 2018 was going to be the year that companies and individuals were going to be held more accountable for their services. This decision has been something I have been wanting to do for some time but never focused on it. Perhaps it was not having enough time in the day to foll...

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Lithium Fox
Reviews 1
2020-05-17 20:25

Hey he said we do it all it want him to get me wha...

Hey he said we do it all it want him to get me what s right pleople playin me I m programing a cure fir all sickness mental problem behavioral system please get my post all of them untampered may be hard to get all of them to all good people who do the right thing ok your advertizeing with the fis...

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Brayden Gross
Reviews 1
2020-05-14 11:53

Called Kaplan Computers and explained my issue wit...

Called Kaplan Computers and explained my issue with my desktop Outlook program. They were busy but promised a call back in a timely manner. About 2 hours later I received my call and we arranged tech to fix my computer. Issue fixed within minutes, invoice sent promptly. Couldn't be happier!

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fifi la singe
Reviews 1
2020-05-04 07:35

I like Kaplan. I don't love it. I'd give it 3.5 ...

I like Kaplan. I don't love it. I'd give it 3.5 stars but I won't scrimp and downgrade them because they do a good job in the service department which is primarily what I use them for. I've never bought a computer or accessories there because their prices are a little nuts. UPSIDE: if there's a...

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Diane Augustus
Reviews 1
2020-05-04 02:02

I ve purchased a few computers through Kaplan and ...

I ve purchased a few computers through Kaplan and my experience has always been very positive. Just recently I was having an issue with my laptop not holding a charge. They were so helpful in diagnosing the problem as well as ordering & installing a new battery. The service was super timely and e...

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Amy Burgoyne
Reviews 1
2020-04-23 00:07

When my Dell laptop stopped working, it was out of...

When my Dell laptop stopped working, it was out of warranty. It wouldn't boot up, but would loop between two screens until I shut it off. I did some research, but couldn't find consistent answers. I was thinking that the problem would cost me way more than Kaplan Computers charged me, especially bec...

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Sean Minchin
Reviews 1
2020-04-16 22:21

These guys are awesome. I have used Kaplan Compute...

These guys are awesome. I have used Kaplan Computers years ago when I had a virus. They cleaned it up at an affordable price and added a better virus protection. Years later, I mistakenly changed to another virus protection provider and ..yep got a another virus. I should have listened to them and ...

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Eggert Johnson
Reviews 1
2020-04-16 20:18

Do not listen to the Naysayers! Some people are ju...

Do not listen to the Naysayers! Some people are just unhappy or do not understand what it takes to run a brick and mortar retail, reseller, repair business. I have been to Kaplan many times over many years, and NEVER had anything but a good, enjoyable experience. Everybody knows their stuff and trea...

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Molly Norrie
Reviews 1
2020-04-16 14:38

We are a small office that works 100% online. Our ...

We are a small office that works 100% online. Our Comcast service was in and out for about a week. We talked on the phone with Comcast, hired a different 3rd party technician, and had our in-house IT working on it as well with no solution in sight. We called Kaplan Computers and tech came out to our...

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Emil Demikat
Reviews 1
2020-04-16 10:22

I dropped off my laptop computer and purchased a u...

I dropped off my laptop computer and purchased a used one they offered for sale. The data from my old computder was to be transferred to the new one and was to be ready within 2-3 days as they said there was only one computer ahead of me. I called twice during the week and they said it was still bei...

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Tillett for Connecticut
Reviews 1
2020-04-15 02:09

Pricey compared to Best Buy but the products are a...

Pricey compared to Best Buy but the products are a little higher quality and these guys actually built computers so they can answer questions and they will tell you where to buy items that they don't sell for your building

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Steve Marks
Reviews 1
2020-04-10 18:25

I have done business with Kaplan Computer going ba...

I have done business with Kaplan Computer going back to the 90's and have always found them to be the 'best' Computer Sales & Repair store anywhere! So, flash ahead to this year alone. In February..my P.C. with massive saved data craps out and Kaplan miraculously is able to save virtually everythi...

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Brenda Emery
Reviews 1
2020-04-07 08:15

These guys provide great results and they work rea...

These guys provide great results and they work really quick. Updated my MacBook operating system in just a couple of hours. They called me as soon as my computer was ready. They are very friendly and very courteous towards the customer. Kaplan works great with their customers and really value my bus...

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Michelle Warner
Reviews 1
2020-03-21 09:44

I would highly recommend Kaplan, they were able to...

I would highly recommend Kaplan, they were able to quickly transfer my data from my old broken computer to a new one. I purchased not only a desk top computer but a laptop also which I had needed, and I was able to get up and running for work within a day after the crash. Thank You again Kaplan comp...

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Josh Sage
Reviews 1
2020-03-17 21:08

My laptop was very slow

My laptop was very slow
I know a little about computers but I couldn t figure this one out
I went to kaplan and spoke with andrei and he knew immediately what it was. Gave me a great price and had it done same day just a few short hours later
Laptop is now lightening fast again
Thank you guys so...

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Matthew Nesbit
Reviews 1
2020-03-16 05:53

I brought my Lenovo Legion to Kaplan to have my LC...

I brought my Lenovo Legion to Kaplan to have my LCD screen replaced due to a crack. They ordered the required replacement part and notified me when the piece came in. I brought my laptop in and they replaced the part in 30 minutes. The price was very reasonable and in line with their initial quote. ...

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Sandy Williams
Reviews 1
2020-03-15 16:55

Kaplan Computers was quick to reply to my plea for...

Kaplan Computers was quick to reply to my plea for same day service. As I was in Manchester only for 4 days & needed service on my computer done ASAP, the gentleman expedited my job while finishing up other jobs he needed to get done before his family hiatus. Job was done with high level of professi...

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Jonathan Schnetzer
Reviews 1
2020-03-12 22:20

I recently bought a refurbished iPad here. The cu...

I recently bought a refurbished iPad here. The customer service was top notch and very helpful with informing me on the differences between different models. I have also purchased multiple computers here over the years and have always been happy with the experience. The service counter is always ...

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William Hatchett
Reviews 1
2020-03-01 01:54

Oh man, this place is the best possible place you ...

Oh man, this place is the best possible place you can go for computer repair for apple computers. My macbook pro was acting up and when I went to the apple store to find out how long it would take for my computer to get fixed, I was told 2 weeks. I said screw that and took it here. MUCH FASTER! N...

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Jim Doherty
Reviews 1
2020-02-15 12:26

Purchased a computer for my business about a year ...

Purchased a computer for my business about a year and half ago, not long after purchased another of the same. No issues at all. Both used daily and running perfectly. Staff was extremely friendly. Prices were more than fair, everything I needed was right there in stock. Thank you.

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Jonathan Hoffman
Reviews 1
2020-02-14 04:14

I had an excellent experience at Kaplan Computers....

I had an excellent experience at Kaplan Computers. The employee who greeted me was instantly available to hear about my problem, and was able to identify the exact way it had happened within a minute. They then offered to take my computer in immediately, and before I had even finished filling out th...

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Jordan Nowik
Reviews 1
2020-02-13 16:00

The prices for repairs, diagnostics, and product...

The prices for repairs, diagnostics, and products are absolutely ridiculous. For all cases I explored - including monitors, power supplies, and other peripheries, their prices we at least 3 TIMES MORE EXPENSIVE than online retailers (including shipping costs!!!!!)- and Kaplan is selling the it...

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JAI FJORD
Reviews 1
2020-02-11 09:58

This place is a rip off their Macs are way over pr...

This place is a rip off their Macs are way over priced so I bought one somewhere else. Then When my Mac gave me problems I stopped in to see if they can see what wrong with it they wanted $79 just to see what's wrong wit it. I ran out of there and went to the Apple Store at Evergreen walk. They went...

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Patrick William Doyle
Reviews 1
2020-02-10 04:13

I was helping my grandparents with their Asus comp...

I was helping my grandparents with their Asus computer, as they had gotten an error message on startup about their hard drive being locked. Before, they took it to Kaplan where after a $60 diagnostic and cleaning, they were quoted for a $300 bill. They took the computer back without getting it repai...

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Mary Ramos
Reviews 1
2020-02-09 18:16

I endorse Kaplan Computers as a reliable and compe...

I endorse Kaplan Computers as a reliable and competent spot to have your apple device fixed. I had a problem with my Macbook Pro. The connection where the charger is plugged was broken and my laptop couldn't be charged. On top of that, my charger was dead too.

They did an amazing job, changed the...

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