Heidi Hoffman

Review of Kaplan Computers

I was recommended to come here by a coworker, but ...

I was recommended to come here by a coworker, but I was not impressed. My initial interaction with the staff member was a bit frustrating and they did not seem to listen to what I was saying. My husband even jumped in to confirm what I was trying to say but he was also ignored. After that conversation I did not have confidence that they would be the best place to have my computer fixed. The staff member seemed like he was usually the one that dealt with customers and came off as rude and dismissive. I also was a bit taken aback by the fact I would have to pay $99 up front just to see what the issue was even before they did any quoted for repairs. My budget for repairs was only $300 so I chose not to have my computer fixed there and called another computer store for advice, and eventually ended up buying a new computer.

**Apparently, after reading the response from the owner, I was also overcharged for a diagnostic. So not only are the employees rude, they also dishonest. I will definitely not be considering this place for any future repairs.