Pam Daniels

Review of Kaplan Computers

My newly purchased, reconfigured (by Kaplan) lapto...

My newly purchased, reconfigured (by Kaplan) laptop was horribly infested with malware, viruses and evil invaders. That was my fault, since I believed in the reliability of the Norton and Microsoft links which were frauds - not connected to either at all.

Michael MacLean thoroughly scoured my operating system and all other programs to restore my laptop to full operation, including - to my surprise, my connection to my printer, my email setting, my internet connections, and my ITunes program which contains over $3,000 worth of audiobooks as well as beloved music. Don't know how he did it, and he did it with a smile. And I wasn't always pleasant since I was so frustrated with the infection situation.

Further thanks go to John, the service manager who withstood my wrath. It was a difficult enterprise and they came out on top. I'm a long-term customer of Kaplan Computers in Manchester CT - all staff are professional to the nth degree.

Highly recommend!