Kyle Balkus

Review of Kaplan Computers

Came to Kaplan a long time ago after my desktop I ...

Came to Kaplan a long time ago after my desktop I built stopped working. Charged me $60 for a diagnostic saying we don t know but we ll take your money. I was around 11 at the time and was very sad they couldn t find out what was wrong and still took my money. when I had taken the pc apart and rebuilt it after going to Kaplan it turned on again but a simple motherboard problem was too much for Kaplan to diagnose for $60. Company just wants money, doesn t care about their customers. You re better off doing it yourself than coming to this joke of an establishment. An 11 year old was more competent with computers than they were. Pathetic. Regardless of you having all that knowledge you lacked the ability to tell us the diagnosis as you just had. So in addition bad service and yes 4 years later I m still positive I will never be returning to this establishment and am posting this review to help other children interested in building computers to not fall into the same money trap as I did. Had I accepted further services you would have tried to get me to upgrade or fix things that were fine, which is wasting more money that a child doesn t have. In the real world people write reviews about their experiences, and mine was bad so stop being so ignorant to the possibility someone had a subpar experience at your store. I wish you the best luck and wish anyone that reads this review will look for another place to fix/buy their computer parts. That reply was also the first time Kaplan Computers has told me that it was a cpu issue. After I saved up enough money I replaced my motherboard and it worked. Definitely just go elsewhere