Matthew Stanton

Review of Kaplan Computers

The wonderful people at Kaplan Computers repaired ...

The wonderful people at Kaplan Computers repaired my Dell's broken hinge for the agreed upon price, and they did a wonderful job. The technician's were very polite and knowledgeable. I would definitely be willing do business with them again, and would recommend them to anyone.

I do however have one small suggestion/complaint, which is minor.
At the time of my repair they charged a $60 dollar diagnostic fee, and if you repaired the computer with them, they would apply $30 dollars of the diagnostic fee towards the repair of the computer. When I received the call letting me know that my computer was repaired, they forgot about the $30 diagnostic rebate promised to me when detailing the final price. The technician immediately apologized, and chucked it up to a new technician. He promised to take note of it, and fix it on the invoice.

When I picked up my laptop, it was a different technician that retrieved the laptop for me. He tried to charge me for the repair without deducting the $30 rebate. I had to explain to him that $30 dollars needed to be deducted for the diagnostic rebate. He seemed a bit uncertain and had to get another technician to address this, which he did, no problem.

I truly believe this was an honest mistake. If it was only once, I wouldn't have mentioned it, but to make it twice in a row with the same customer is a bit careless.