Emil Demikat

Review of Kaplan Computers

I dropped off my laptop computer and purchased a u...

I dropped off my laptop computer and purchased a used one they offered for sale. The data from my old computder was to be transferred to the new one and was to be ready within 2-3 days as they said there was only one computer ahead of me. I called twice during the week and they said it was still being worked on. I finally found out after another call they were missing a password to get it running but they never called me to ask for the missing information. It was only thru my calling and offering them my mail password that it got fixed. It took me a week to get the notebook. They never called to ask me for what they were looking for. If I had not called it would still be on the bench 3 days later and I would still have no system.
I am not fully familiar with Windows 10 and they provided no assurance that my data had been transferred nor demoed that particular data I wanted transferred was there. I was rudely asked to leave as they said they said could only spend 10 minutes with a customer even though there was no one else in the store. I spent over $425 on the notebook and the transfer of the data. I told them the system was running very slow after I logged into it and exercised it to get a few of my most used applications. They made no effort to increase the response time and the teck was unwilling to watch me exercise the system. It worked very slowly for an hour with internet access when I got it home and it then would not let get back on the internet.

I had to call a Netgear support group in India to fixed the problem. They got me on the internet and also adjusted the channels so that the speed and response time was greatly increased. It is now lightening fast.

Obviously I was not had a bad experience at Kaplans and feel they did not have strong technical knowledge to fix my computer quickly and properly. I feel I am due for a refund on the data transfer part of the price as I had to contact India.