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Review of Kaplan Computers

I had an HP laptop hard drive issue and brought to...

I had an HP laptop hard drive issue and brought to Kaplan - they told us that the laptop wasn't fixable (or wasn't worth fixing) and suggested storing what they could recover onto a separate hard drive that we could purchase. We did so. We were very grateful they were able to save what we had on our computer - a lot of it held sentimental value. When we received our hard drive, everything was easily accessible and neat and navigation was simple. Connection to current laptop was simple as well, via USB connect.

As an aside (and this was my OWN fault) make sure you communicate to them IF you'd like to keep your old laptop. We traveled extensively this summer and (again, our own faults) all but forgot about our laptop there. After things settled down this summer, we went into Kaplan to pick everything up and we got the new hard drive, but the laptop had been sent to be recycled. In the paperwork it states that if enough time lapses, this may happen. (I'm paraphrasing)

I wanted the laptop back for sentimental reasons, but again, my own fault. Spoke with Matt (employee) on phone and he was very professional and understanding and explained the policy.

Just throwing a warning out there in case you miss this on the paperwork like I did.

All in all a good experience though and I will use again and refer.