Review of Kaplan Computers

4 years ago

Thank you.

Thank you.
I told myself 2018 was going to be the year that companies and individuals were going to be held more accountable for their services. This decision has been something I have been wanting to do for some time but never focused on it. Perhaps it was not having enough time in the day to follow through with an issue. This will hopefully stop someone from dealing with a company to which customer satisfaction is not a priority, keep in mind if it is a positive experience companies will be told as such.
Which brings me to Kaplan computers. I was having issues with my PC and decided to have them take a look at what may be causing the issue I was experiencing. As I was walking to the front door I noticed the gentlemen behind the counter come toward the front door to assist in opening it as I had my hands full. They gave me a nice greeting and showed me where the service area was in the store. I was met by "Crys" which he then explained to process, the billing, and the typical timeline needed. He then took the PC into the back, plugged it in and communicated to me what he was seeing. Of course nothing was 100% positive as it was a quick look, he explained what they would do and would call when they had more information. I was in a bit of a hurry so I called a bit earlier than expected and asked to have it prioritized. They agreed to a small fee and hours later the PC was fixed. Picked it up and works flawlessly. Thanks guys, all communication and service was fantastic.