My partner and I recently moved to one of Eagle rock property..Patricia Gardens. We had the pleasure of working with Marlon, whom was very knowledgeable, efficient and reliable. He made this moving process the most smooth and stress free experience. We are very satisfied with the costumer service and hospitality provided by Marlon. We are so happy we chose one of Eagle rock property to be our new home. Ask for Marlon if you re looking for a realtor with years of experience in the field, amazing customer service, and overall a great person!
When we moved out from one of their properties, they deducted almost all of the security deposit money. In the letter they said not to call them but to send mails/letters if we want to dispute. We sent two letters, no replies. Then we called the regional manager, Mr. Bernard Brown, he said he would look into it and call me back. Never called back. When I tried to reach him again some days later, didn't even pick up, so I left a message. Few days later I call him after hours, he picks up and pretends that he cannot hear me. It was very clear that he was faking it.
Worst management ever. Should have seen the review first. No wonder why so many people give it one star. I'm going to tell all of my friends and whoever is reading this to avoid them.
We were at their 3601 Conshohocken Avenue, Philadelphia property.
[Update: I appreciated the response below from the owner and I called at the number given, no one answered, left a voice message with my call back number and still no return calls from the Eagle Rock Management... very disappointing.]
Eagle Rock Management has a poor rating they have the facilities locked we don't have access to the sitting room or gym yet the rent continues to increase. You will get nothing for your money
I am really disappointed that this complex/management company would allow a tractor trailer cab park in such a nice community. This is Presidential Place - Lebanon, NJ
Moved in to one of their apartments 2 weeks ago. My washer/dryer that s supposed to be brand new is broken. Still waiting for them to fix. Keep being told that a piece has been ordered . How can a brand new piece of equipment be broken, and if so, why not use the warranty and replace the defective one for a new one instead of repairing? The thing is, 2 weeks have gone by, and I still have no washer/dryer so got to get my laundry done elsewhere and pay extra for it. Property manager has shown no sense of urgency in trying to resolve my problem. Very disappointed with their customer service skills.
Mark was extremely helpful while finding my new place. He made the transition easy and painless. I love the grounds and the hospitality I ve been shown.
I live at the Coram Preserve property and always had a great experience. I m relocating for work in 2 months and wanted to make sure to leave a review for the next people to know how hard they really work to make tenants happy. Any time I had any issues they handled it quickly. The Super,Rob is very responsive, very kind and respectful. I ve also had the pleasure of dealing with the property manager Mark on several occasions and he provided outstanding service at all times. My emails were answered at all times day and night. I ve lived in other apartment communities in the last 20 or so years and you just never see that kind of attention. Thank you guys for everything. It s been an absolute pleasure.
I just rent this apartment in Yonkers two months ago. I love to live here, there is a washing machine and dryer in the room, so you don't have to worry to waste time doing your laundry, and also you will have a good view from your apartment. There is a gym and entertaining area in the fourth floor. If you are a party person, definitely, a good choose. The service here is great too. Whenever you need help, they will always be there to help you out. Especially, Mark, who is the regional manager of the building, is always so helpful and friendly. The rent is a little high, but you will love to stay here. Anyway, great place to live, highly recommended.
I have had an excellent experience moving into the Monarch. Mark Kaspiev, the manager, has been very diligent in responding to all of my requests and has been a very welcome face to ERM. thank you ! ...
Living at the Monarch in Ridge Hill for 2 years and going on my 3rd. Now working with Mark Kaspiev has been a pure pleasure. He is extremely professional and attentive to all needs and quickly resolved any concerns I have had. I am happy that Mark is now the on-site leasing manager for this building and confident that he will maintain this building and its tenants to his greatest ability. Thanks Mark!!
Im currently a resident at one of their properties called the Preserve. I've resided here for almost 3 years now and it has been a very good experience overall. The community itself is very beautiful and always well manicured. The property manager, Mark, is a true gentleman. He has always responded in a timely manner to any of my emails pertaining to maintenance or just general concerns. He's always very involved in the communities well being which makes me and my family feel safe. The superintendent, Rob, is very handy and works pretty fast to correct maintenance issues.
My family has lived in Eagle Rock in Woodbury NY for well over a year. We were transitioning From home to a condo. We can t rave enough about our stay with them. The staff were wonderful accommodating and like family. We would highly recommend going there for all your accommodations.
Horrible people! Horrible customer service! The company is very disorganized and no one knows anything. Everyone who works here is extremely unprofessional and passive. No one can answer any questions! I spoke to Loraina who gave me incorrect information. She told me the apartment door would be open but it wasn t. I m 9 months pregnant and they told me well, we did our job. Your just going to have to wait for the super. I don t know what else to tell you. Loraina then hung up the phone on me and refused to alleviate the situation. Then Linda called me and rushed me off the phone without care or concern to any of my questions. This company deserves 0 stars and I will be reporting them to higher authority!
This is the worst management company I have ever had to deal with in my entire life they hire incompetent workers and their practices are extremely sketchy if you're looking for a management company to run your property please speak another company
The office manager Mark at the Eagle Rock Mid Island Apartment complex in Bay Shore New York is very nice and professional he always tries to go the extra mile to help you with any problem you might have. The maintenance guys are very nice and answer to your calls in a prompt professional manner and always try fix whatever issue or problem you are having, they will also go the extra mile to get the job done as well.
Both Marks was and still is super helpful in getting me settled in my apartment. They are very attentive, patient, and responsive. I ve been here just a week and I love it already ...,
I lived at one of their properties in Yonkers for 5 years and really enjoyed the building and my apartment. Staff was always good to me and I was sad to go. When I moved out last month I was treated with respect and gratitude and great customer service as if I was trying to rent there for the first time. Very genuine and good sincere service. Thank you to everyone I met along the way.
The property manager Mark at mid island apartments eagle rock was so awesome! this was my first time ever leasing an apartment and I was so nervous. He made the entire process so easy from looking at the apartment to getting the keys and is still an amazing help today. I 100% recommend this property and this company!
I have had the pleasure of dealing with Mark for a bit now as he has been helping us find the right apartment. Mark has been extremely responsive, beyond helpful, patient and quite accommodating. He has been a delight to work with, and I truly appreciate the level of customer service received. I too am in the real estate business and understand the importance of stellar customer service and Mark most definitely delivers on that!
I hate living here in Woodbury. The apartment above and adjacent to me have been under construction for two weeks and wasn t even told that my apartment would be uninhabitable during this time. I still have two more weeks of this and can t stay here. It is so loud that I can t have anyone over if I wanted to and because I work at night, I can t sleep at all. So far they have put a crack in the ceiling and wall and broken a picture that fell off the wall because it was vibrating so much. I asked for some compensation and all I have gotten was a deal with it attitude. I filed a complaint with the BBB, and am thinking about taking them to small claims since I can t stay here for a month and will be wasting $2700. There are 4 more of us that are leaving this building too because we hate it so much. Also, I moved here because there is a security gate but it is no longer manned so you just drive right on in. Don t live here. I know it may be convenient, but these buildings are poorly constructed and you can hear every movement if you are on the first floor. Do you want to hear your upstairs neighbor go to the bathroom in the middle of the night? For 3k a month we should at least have an ice maker, washer and dryer. Bottom line, these are the most basic apartments for primo prices.
I have had nothing but excellent service and professionalism. They have made the whole renting and move-in process stress-free for me. They are quick to respond to any question and are very patient and helpful.
I have been in the Hicksville location since June and I have had nothing but problems. Every month I catch a mouse and before the month is over I see another one. I have a baby who walks around picking up everything of course so it is nerve racking to have to inspect every inch every time I walk into a room in my own apartment. The apartments are poorly renovated in my opionion leaving huge holes everywhere throughout the apartment leaving so much access to rodents and bugs. It s become very unbearable and I am currently looking to move
They occasionally hire good people, but the property management is never on site and makes decisions about the residential communities without consulting long time residents. Also, the rents are deceptive--recently they changed outsourcing and accounting on utility billing (without informing residents) and many of the residents' utility bills increased by 700%. Eagle Rock's response? "Move out."
After I moved in this complex with the help of my mom last month, I immediately fell in love with this place. Unlike my old apartment complex, my new apartment has wooden floors which keeps the place at a decent temperature, I even get to control my own thermostat, the maintenance gets things done right away and I even have a cul-de-sac where I can walk around and get some exercise. Two of my favorite features about this complex are having a little garden in the front of my apartment and I finally have my own little backyard where I could have a barbecue during the summer!!! When I compare to living at my old place under a landlord ownership to a complex under a corporate ownership, I would rather move to a place that s under corporate ownership because they are most likely kept in good shape. I would totally recommend this place to families or college students who are willing to find a place to live at a cheaper price. I really hope you guys expand to more states in the future.
No compassion or respect for the elderly or veterans that served our country that are living on a fixed income just money hungry and keep raising the rent more every year, been here 7 years you think they could give us some kind of a break. So beware when you move here would think twice
I've lived in The Preserve townhouses in Coram for 2 years. In my experience, the staff has always provided quick responses and solutions to any emails or work orders we have sent.
Management is very unresponsive, and it takes to long for a work order to be completed. I understand if the staff may be understaffed, however time management is always the key. Leaving an open line of communication goes a long way. Brookview Resident.
The mouse problems I have been experiencing for thr last few months is unbearable. They've been coming for weeks to "fix" it and the problem has been persisting. For me and my husband's first apartment I loved it at first now I cant wait to leave! Terrible.
Low life managers and owners. Promise you the sun, moon and sttars, then screw you. Filthy dog urine and excrement covered buildings, staff that are illegals, and work 2 other jobs, when they are supposed to be on site. They treat employees like cattle-use them until you are too cheap to pay them a decent living wage, then dump them. Make sure you deny family leave and basic dental insurance-let their teeth fall out while the CEO drives around his Ferraris with his trophy Russian bride.
What a great place, I recently toured with Mark in Yonkers. He was so amazing and helpful. Definitely will be applying and I m looking forward to living there... great customer service!!!
Stay away from Eagel Rock developments especially Patricia Gardens. I moved out was told I was getting my security deposit returned and now I find out that I get nothing back. I am beginning to believe that they arep keeping the money for themselves.
WARNING DO NOT RENT !!!!!! from Eagle Rock Management! Hudson View Peekskill, Ny is dirty, mice issue, roaches, mold, horrible services. They dont address any issue or fix any problems. Nothing but hidden fee and charges. DO Not Rent !!!
This management has gotten lazier exponentially over the last few years. Not only will things break and not maintained but this company will make you pay out the wazoo if you break your lease. You can always tell about the priorities of a business during COVID and they are showing that their bottom dollar is a priority during the bad times and the good times. Unacceptable behavior.
Beacon Mill Village, Beacon Falls, CT - we love our apartment! We have been at BMV for nearly three years and have found the staff friendly, helpful and efficient, and our apartment perfect. Whenever we have needed anything fixing, it has been dealt with quickly. The apartment complex is pleasant, the apartments attractive and well-kept with traditional features of a historical building; the whole place has character. The grounds are well kept and the pool with the deck is great during the summer. During the winter, the snow is cleared away quickly from all the parking lots. And management keep the residents up-to-date on any issues via e-mail so we are always kept informed: extra snow clearance; pool cleaning; laundry room maintenance. The foyer, offices and corridors are clean and well kept.
And the best part - it is quiet yet everyone is friendly when we do 'bump' into other residents.
I have lived here for 3 years. It is below average - for service. The apts are decent sized for the money we pay, but nobody holds anyone to any rules, the place is filthy, the corridors are only vacuumed once a year! the laundry area is full of dirt, it is wet and often has puddles of standing water, hence mosquitoes! water drips from the ceiling almost always! most apts have roaches in them! Management only calls you when your rent is late - never otherwise - you can leave messages any # of times - nobody calls back! I wish there were more well priced apts on LI!
Horrible apartments. Only people worth praising are Carlos and Eddy. They are great. Upper management people such as Mary and Nicole and Adam never return calls. They don t work with people for situations. Nicole promises phone calls returned and disappears. Lorena is plain nasty forget it. I m only here for a limited time. I have lived here many years and never have I seen a clean laundry room( my husband almost fell because water was all over the floor). They refused to renovate older apartments. Have respect for your tenants! Not even for these hard times they are willing to reduce rent! What a bunch of sad evil people! I lived here over 15 years and precious management was much for pleasant. All these people want is your money!
I recently moved to one of Eagle rock property .I had the pleasure of working with Mark was very knowledgeable, efficient and reliable I am very satisfied with the costumer service provided by Mark. Am so happy I choose one of Eagle rock property to be my home.
I recently rented an apartment through Eagle Rock at the Monarch Ridge Hill. Everything went off without any issues. Mark K was extremely helpful with organizing the lease signing, etc. A very easy and pleasant experience.
This company recently took over management at THE BLVD in white marsh MD and I can t honestly say they took over for the WORSE! since the company been in office they haven t answered the phone, or any emails. The ground are not being kept up with daily as usual and trash is over piling the dumpsters. They are making it difficult for hard working people to live in their own home comfortable. I even called the main office located in NY and they have no knowledge of anything including new properties being managed. Save your time and frustration and look somewhere else.
I Currently live here the office is bad with communication they ll have you thinking someone is coming to help and nothing for weeks not even a returned call and maintenance takes forever to fix issues. The rent is too high for the lack of concern towards tenants and their issues.
After 10+ years, this property has become a major disappointment. Especially in the last four months, so much so, I would never recommend this location in Silver Spring MD. I don't know much about the property manager as she has not really made herself known. I on the other hand, have been in the office several times to express my displeasure about parking, structural issues in the apartment as well as the horrendous smell of marijuana in my clothes, in my closet, in my bathroom....all during the day and night. I have complained several times, but it seems management would rather ignore the complaints. I feel like the next course of action will be to involve the authorities as management seems to be turning a blind eye.
Mark Kaspiev is so accommodating and wonderful. He answered all of our questions & more! We were nervous about signing a new lease and he put us at ease. He made the whole ordeal go smoothly.
I have lived here for 3 years and love it here. First it was fairfield, then home properties and since last year eagle rock management as owners. First couple of years was not ok because management either would not take calls, make excuses, etc. I still loved the area and complex but management was your typical large owners who care only about money. Since eagle rock management took over the change has been unreal. This company is professional and always sound like they actually care. Mark the manger is absolutely amazing. Ive seen other comments about him and I agree with all of them. He is very caring and always tries to help with anything he can. The reason I'm leaving this review and I never leave reviews is because Mark called me yesterday to wish me a happy birthday. Say what? At first I was so confused asking how did they get my birthday but then I realized they have residents birth dates. But then even now as I write this what landlord does this? It was such a pleasant surprise and I can't help but to write a review to tell anyone who is looking to move here knows how wonderful this landlord is and how incredible the manager is. So in touch with residents as their is constant communication and just amazing customer service. I absolutely love this place. You will never find another landlord like this,
I had the pleasure of dealing with Mark at Eagle rock management! It was one of the best customer service experiences I have ever had . I explained to him that my current lease was over in a couple weeks and wanted to get into one of his properties ASAP. Within minutes I had an application emailed to me , I filled it out and sent it back and within the next hour mark had called me back to inform me that I was approved and he had a move-in date for me ! I highly recommend Eaglerock management and thank you again Mark !
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