Me and my family worked with Samuel Leyva and he helped us tremendously. He was very active with responding and kept in touch throughout the whole process. When we came to buy the car, he was ready and didn t waste any of your time. He even zoom called us before to show us the car in detail so we di...
The best experience we have ever had at a dealership! The staff was great and very knowledgeable about what they were selling. Mr. Pullen and Samuel were a great help to us and were very sincere. We will definitely come back to this dealership for future purchases. DGDG has surely changed the enviro...
My overall experience with this dealership was quite positive, and the person of contact, Lori Campbell, was very helpful, professional, attentive, yet somehow casual so I wasn't pressured to buy...and I have some past experience to compare to. She introduced me to the car I was most interested in, ...
Absolutely WORST dealership ever. We bought this used Volt at Capitol Volkswagen about 1 month ago. We should have noticed at that time the unprofessional of this dealer. During our test drive, the dealer does not even know that this car is a plug-in hybrid and insist on that this car must not be a ...
Purchased my used luxury vehicle here almost a year ago and have continued to have a positive experience with Capitol VW. To start, a few months after purchase I noticed some paint peeling off the back bumper. A friend who owns a repair shop said it looked like the bumper had been painted over and t...
Had Oil change and Tire rotation. At last minute was able to work me in to have it done on my day off work. Comfortable waiting area. My car was returned clean to me . Staff was pleasant and friendly
I've always had great experiences every time I've gone to Capitol Volkswagen for any kind of service. Their customer service is fantastic!! Nick from the Service Department was so easy to work with, extremely patient, and explained everything to me in detail. They always call to keep me updated or i...
They have a massive lot and will help you to be satisfied. I dealt with Jairo and it was a great experience. They were able to give me an offer I am satisfied with and they were very clear and transparent about the breakdown of the fees. Livia from the finance team was also great to deal with. The f...
This is the best VW dealer! Great communication, great team and they always treat you as a valued customer.
service for vw jetta 2019 was scheduled using the online tool at Capitol VW, the car was bought elsewhere. we had pre-purchased VW maintenance car package. Received by service representatives with great energies and a broad smile. I was briefed about the service and took less than a minute to setup ...
Better-than-average VW dealer on Capitol Expressway in south San Jose. Inventory on popular inventory on popular models, such as the Titan, can be a bit thin. Otherwise, great staff and friendly service.
I love my new Tiguan, I purchased from Capitol VW, I have been shopping for a while for this car and I was told by multiple VW dealers that they cannot give me a deal on the Tiguan if I pay cash, they all tried to make me finance or lease.. Then I met Hardik Patel and he made my deal, he made sure t...
This is the 4th vehicle I have purchased from Samuel and the 3rd from Capitol Volkswagen. Samuel is friendly, knowledgeable, transparent, and will go the extra mile to make sure you are happy. It is like buying a car from your friend instead of a sales person. I also appreciate that if he does not k...
Purchased a CPO vehicle from Eric Gonzalez. Definitely recommend speaking to him if you're looking for a new vehicle. Excellent follow up with the many questions I had after purchasing.
Purchased a 2020 Golf GTI with assistance from Samuel Leyva. The process was simple and quick , and Samuel was extremely helpful, even driving to car to my house after it had been cleaned up. I would recommend Samuel to anyone looking for a VW.
Overall had a great buying experience. Osbaldo was very helpful, patient and did not pressure me into buying or making a decision. He promptly answered my questions and was never pushy. Would highly recommend.
The team was great to work with. Everyone was very knowledgeable
Came in with a price range in mind, Dylan Nash did the rest. Great customer service, they have it all together in that area. Very happy with my cute ass car!
After car shopping for two months, I am grateful to have found Capitol Volkswagen! Samuel Leyva responded immediately to my message. He was able to find the car I wanted to purchase and prepare all of the paperwork. I traveled two hours to make the purchase. The customer service was worth the dr...
First, I want to apologize for taking so long to send my review. I bought my 2011 VW Jetta a month ago. I want to especially thank Samuel my for giving me such a Great Customer Experience with the purchase of my car!! I felt confident in his honesty and knowledge, as well as he wasn't just selling ...
Friendly staff. Ali Hamdan was patient and thorough. We never felt pressured or hurried. The whole car-buying process was smooth and drama-free. Thank you, Ali!
Outstanding service from Chris Carini getting my car fixed
Nice facility with lots of places to hang out. I made an appointment to get my driver side mirror fixed, someone hit it driving past me at a stoplight turning left. I recently bought a used Passat so I am also getting it inspected for any undisclosed concerns too.
Everyone here is incredibly nice, and very professional. Never had any problems.
Solid Dub dealership. Good addition to the community. Like them.
I was recommended to this dealership through my insurance company to replace my exact car after an auto accident and I'm so happy that they did. The customer service was beyond wonderful! Everyone was helpful and went above and beyond. Byron, Juan and Mclver were great but I can't say enough grea...
There alsome they showed me a video of them working on my car and they explained everything one by one ...........They rock....
My entire experience at VW Capitol Auto Row was very pleasant. The entire staff was friendly and very attentive. My sales person, Emil Ramada was very knowledgeable about the car I was interested in purchasing and was there every step of the way. Making sure the whole process went as smooth as po...
They were very responsive when trying to sell a car, but once I had bought a car, they wouldn't provide any support. The salesman had 3 things to follow up with me on, and he said that he'd get back to me the following day. A week later, I had called twice, emailed twice, and heard nothing.
I find car shopping stressful and I appreciate the good care that Wayne, Byron and Arthur took of me. I am excited to own an EV! I only give 5 stars for above and beyond exceptional service, but these folks would get a 4 1/2 if I could choose fractions. The prices were a bit higher than if I went fa...
Samuel Leyva did a tremendous job providing excellent service across the board. He reached out to get everything squared away with regards to my lease ending and also offered the various financing options available along with maintenance packages. Samuel Leyva did a great job communicating and makin...
I'm sorry to say that I did not have a positive experience with Capitol Volkswagen, despite a promising start to my visit.
I called them early in the morning about a potential problem with my emissions system. The fuel cap warning light had been on the day prior, followed by the dreaded check eng...
It took over 6 hours to TUNE UP my 2015 w 67k miles on it. Imagine if I had a real issue. Made an appointment and still took that long for a simple tune up. 1st time here, last time here!!!
If you are looking for a new car, go no further than Capital VW and Make sure you ask for Uwanah Udofia. Uwanah met me as soon as I arrived and was extremely helpful. He let me test drive every car I asked for an did not pressure me one bit. He helped explain the technical specs of each care in deta...
We just bought an amazing car from the the capital volkswagen customer service team. Thank you so much Samuel and Byron for making it so easy and enjoyable. So much transparency and we are thrilled with our experience, we highly recommend this place.
Went there and bought a 2014 Volkswagen Passat Wolfsburg edition today. Very wonderful experience working with Mandeep, our sales person. He was very professional and patient through our entire purchasing process. Definitely recommend Mandeep and Capital VW to anyone!!
Joe Trozzo was a Jewel!! Joe is very courteous & will bend over backwards to accommodate you. Joe will be good for Business!!!!!
Rosemarie Jones was very accommodating to my needs. I was able to drop my car of after 5PM. The work was done in a day and I was able to pick up my car the next afternoon. Rosemarie communicate effectively through phone calls and e-mail. The service was great and all my issues are resolved!
I bought a pre-owned vehicle here, and after 1 day the clutch was already performing poorly. The people in the office were very nice, agreeable, and didn't pressure me into keeping the vehicle. I had the standard 3-day, 250 mile return policy, which I used to get a refund. It's now been a couple ...
Hands down best car buying experience. Everyone was so nice and helpful, answered all my questions above and beyond and I was very pleased with the whole process. Lori not only helped me get the best deals but she helped me find the perfect car for my needs, and has been nothing but wonderful even a...
I worked with Lori Campbell at Capital VW and she was FANTASTIC! She goes the extra mile and follows up at all steps. She is full of wonderful positive energy! I bought two cars from her in two months!
I had a great experience while getting my vehicle serviced at Capital Volkswagon. Dustin was my service advisor and he was very friendly and informative. I needed a ride to work and a gentleman (I believe his name was Paul) was available to take me to work while the shuttle was unavailable. I was ab...
We recently purchased a used truck from Capitol Volkswagen. It was a very pleasant experience. Lori Campbell was very friendly and helpful. We enjoyed working with her.
Byron Bautista was also very helpful with warranty information and more as we waded through the paperwork.
Kemar Edward's was very courteous and professional throughout the whole process of buying a new car and shold be commended for his work
I don t usually write reviews but had to for this one. I was nervous going to a dealership, as it was my first time financing a car, but am so glad that I went to this particular one. The customer service here is phenomenal and the staff really makes you feel comfortable throughout the process. They...
The Capitol VW experience was tremendous. From the very first inquiry on the vehicle, the response time was great and interactions were very respectful and helpful. The buying experience along with closing the transaction for pickup was equally impressive working with Samuel Leyva and Byron Bautist...
If you want to buy the Volkswagen,come here over other dealers in bayarea. You will get the best price and service. Alex is the nice person.pretty informative and friendly.
So excited to have purchased a car here at Capitol Volkswagen. My sales specialist Byron Ayala was very knowledgeable, helpful and super responsive and I got a great deal! So excited to be driving my convertible!
Overall great experience thanks to Matt and Arthur. They were extremely pleasant and made the entire process quick and simple!
We had a quick meeting with Lori at Capital Volkswagon on a Sunday to tell her what car and options we were looking for. We specifically wanted a 2015 Golf TDI with a choice of options. Two days later I received a text saying she had two Golf TDI's with different option levels and both the color we ...
I would agree with previous reports regarding rude people working there; at times I felt like I'm back in the USSR. And the quality of service was not good either.
This has changed. New, nice people. I am absolutely satisfied with the service, with the politeness of the people there, and the qual...
I just got my second car with Capitol VW. First for my wife back in July and now mine this March. Excellent service by all the Capitol VW staff and specially Uwanah and Sheri for their exceptional work and help. If you just transferred to the Bay Area and looking for a new car, Capitol VW is by far ...
The people in the parts department and the repair shop are unbelievable they do a great job
Worst dealership ever. Bad attitude toward customers.
We fell in love with a car on the lot. It was not our intent to purchase a new car, but Nicholas Pavich (the salesman who approached us)was very patient and informative.
Once we had made our decision to purchase the vehicle Nicholas, was very helpful and assisted us through the entire process. We ...
Very friendly and courteous. Patty is always a pleasure to work with. As are the other service advisors and fleet management staff. Just make sure you spring for that extended warranty though...
I had the pleasure of working with Lori Campbell on the purchase of a new car and had an excellent experience from beginning to end. This was the first VW dealership I visited and it ended up being the last. Lori was friendly, knowledgeable, and worked tirelessly to negotiate an offer that beat al...
Capital Volkswagen was amazing! Hido give me a fantastic deal and took care of everything. It was the most amazing service and easiest car buying experience ever. This is my third purchased from capital I highly recommend them if you re in the market for a Volkswagen!
I bought a 2015 Nissan Sentra. My rep Michael Ludes had to be the best car salesman I've ever dealt with. No pressure, he listens to what you need and never once tried to feed me a line of bull, or sell me something I didn't want. They got me more than I was actually expecting on my trade in. I drov...
Came to Capitol Volkswagen for the first time to see a particular car and was welcomed and helped by Jose R. Jose was very patient, understanding, and not pushy type of salesman. Turns out the car was at the Oak Tree Mazda, which Jose took the effort and picked it up to bring back to his location. ...
I met Lori Campbell when I returned my 2013 Passat TDI to Capitol Volkswagen. Before I returned my car, I called Lori for questions about my car accident which might devalued my car. Lori answer my questions clearly and help me on the issue. After returning my Passat, I look for another "new" used c...
Went here to purchase a new SUV and had a great experience. The interior and waiting area are spacious and aesthetically pleasing and the coffee from the gourmet machine was actually pretty good.
Uwanah was the name of the sales person who helped me out and I cannot give him high enough praise. He ...
Highly recommend working with Samuel Leyva. We got a quick and fair offer to trade in our old car, and he was friendly and helpful throughout the interaction.
My Golf Sportswomen is the 6th VW we have purchased from Capitol VW. And Lori Campbell was Excellent Before, during and after the Sale!! GO See Her!
Rosemarie Jones was knowledgeable and friendly. Quick, thorough and great!
They shook my had and made. Afeal and then they liked about it wanting more money. They knew what was going on before we made a deal. I would never go back again.
Failed to hold up their end of the deal after multiple attempts.
Just bought a new 2020 VW Tiguan from Lori Campbell at Capitol VW in San Jose. I drove an hour from my home in the East Bay. I would have driven across the country to work with her! She is brilliant. Honest. Straightforward (no BS). Offered me a discount on top of an already great price on the...
My wife, Ruth, and I had a very nice experience buying a car from Kea Kong at Capitol Volkswagen. Kea is very knowlegeable, and the conversations and test drives we took in a VW Passat TDI were very low key and not stressful. There was no high pressure, no bait and switch, no call in the "closer," o...
The Capitol VW staff are helpful, efficient and have excellent customer service. Especially mentioned Lori Campbell, Byron and Sam. They helped me financed my passat from the lease I had with other VW dealership with no problem. I had a very good deal with my Atlas Cross Sport. Also, helped to ...
If you want to get a terrible deal and destroy your credit score this is your place
Fast service but the receptionist made me feel like I was bugging her as I waited to be checked in. I had a question about my car but got the impression I'd be bothering her if I asked so I didnt. It was quick service tho and no charge to reset a inspection light.
If this dealership did not have the EXACT car we wanted we would not have purchased here.
The finance manager, Livia, was pushy and would not take no for an answer. She was pushing a $2300 extended warranty when we had priced out options for the same coverage as low as $1300 in the area and even ...
Alex and Livia are amazing. They helped my husband and I choose the best car for us and made the process a breeze, while answering all of our questions. I highly recommend Capitol Volkswagen, and Alex and Livia.
Took them 1 week and 1,000.00 dollars just to get it started. Poor workmanship. I would not recommend.
Generally professional staff, but very disappointing with negotiation... Walked away
Be careful, these guys are fraudsters. I found a buyer for my leased vehicle and this dealership agreed to make the transaction for a fee. So the buyer paid the buyout price and the fee. We both left happy, until VW sent me a bill for the lease return which I wasn't supposed to get since I never ret...
An extraordinary team that is visionary in how they put the customer first in every step of the way!
Michael Felton could not have been more charming or knowledgeable. He was gracious to a fault, and made our purchase of my new convertible as pleasant as any car buying experience could be. He was knowledgeable but not the least bit overbearing. With an impeccable wit, and a lot of low key curtesy ...
Mike Ludes was great to work with. I'd definitely deal with him again.
I brought my car in to have a battery replaced under warranty, however I was charged well over $400 for services that I didn't approve, not to mention that I drove my car in, but had to have it towed out, and the battery that I needed and requested to be replaced was not. I purchased my car here, a...
I bought a 2019 VW E-golf from Capitol Volkswagen in March of 2021. I appreciated their help as an out-of-state buyer, and the transaction and delivery were as smooth as possible. Ozzie, Arthur, and the rest of the folks that were involved in the sale get an A+ in my book. The price was great, the ...
Lori Campbell went above and beyond to make my car buying experience an easy, quick and even fun one. She is a real professional who cares about her customers and truly wants you to be a happy car buyer - the DGDG motto. I am definitely a happy car buyer
I had great experience. I called Tony, negotiated and came by to do paperwork. Everything is great, very smooth. Tony is nice, helpful and very easy to talk to. Thanks.
I am very happy with the service I received at Capitol Volkswagen. Joe Trozzo was my technician. Joe was polite and answered all of my questions. He reached out by phone when the service was complete.
They helped out whatever problems you have. They helped explain the car in a very detailed way. Super friendly.
Kemar Edwards at Capital EuroCars was a pleasure to deal with. He worked with me over several weeks on this car, my second Volkswagen. He promptly followed up on all my questions with accurate information. The delivery experience was especially easy and thorough. His knowledge of the vehicles an...