If this dealership did not have the EXACT car we w...

If this dealership did not have the EXACT car we wanted we would not have purchased here.

The finance manager, Livia, was pushy and would not take no for an answer. She was pushing a $2300 extended warranty when we had priced out options for the same coverage as low as $1300 in the area and even below $1000 from dealerships further away. We told her this competitive pricing and said that we weren't interested and she insisted on having us sign even though we didn't agree.

Livia's sales tactic was to guarantee that we could cancel the next day with no penalty and no need to re-sign paperwork. We were exhausted from waiting 5 hours at the dealership so we went with it.

I wish the whole signing experience with Livia had been a little less hostile and that her sales tactics were far less aggressive. I wish the rest of the team (specifically Juan Velazquez, Steven Vose, and Alex Pryadko) could help to improve the painful parts of the experience.

We messaged the dealership at 9am the next morning to remove charges and they assured us it would be done. We then followed up TWICE and eventually were told it was taken care of and charges removed only to find out from the lender that they charged us the extra $2300 for the extended warranty AND $500 for the tire care package after all anyway!

Livia's sales tactic of tacking on additional charges with the guarantee that we could "have them removed tomorrow" has now proven to be more than a 2 week battle with the dealership.

Note: I have updated this review after emailing the manager and our sales associate then discussing charges with my bank because the promise made by the dealership to remove additional charges were not upheld.

2 months after purchase (March 2019) and the dealership still has not communicated to the bank that we did not order the extras. We are still being charged interest on a purchase we did not ask for.