F L Review of Capitol Volkswagen
Purchased my used luxury vehicle here almost a yea...
Purchased my used luxury vehicle here almost a year ago and have continued to have a positive experience with Capitol VW. To start, a few months after purchase I noticed some paint peeling off the back bumper. A friend who owns a repair shop said it looked like the bumper had been painted over and that the new coat had not properly adhered. I called Capitol VW and told them my issue; the manager went through the service records and verified there had been a touch-up paint job on the bumper prior to my purchasing. I didn't have to keep calling or prodding-the dealership got in touch promptly and repaired my bumper free of charge as expected. The entire process was much easier than expected, and I was given a loaner car for a few days. Next, I took the car in for regular yearly maintenance which was free for the first year. Again, the service was seamless and easy. I dropped the car off and spent maybe 5 minutes, Capitol texted me letting me know they could communicate over text, which I used to later ask about their business hours. The rep responded within 15 minutes of my text, which I feel is reasonable considering he's also at the desk dealing with customers. When I came to pick the car up, it was ready in 5 minutes, there were no additional charges or recommendations for the vehicle, and I was sent a really cool video that showed the tech detailing the entire inspection.

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