I have always been a fan of going to Trendco vicks supply and other surrounding Restaurant equipment supplier places as well. Well today I decided to go to A city restaurant equipment looking racks for my glasses ,not only did I find the racks.the price was right on point. And most of all great cus...
Went to the ACityDiscount for the last time today. Asked where were the buggies and I guy just pointed and said over by ???. I couldn't understand him. Went to the counter to check out and the person at the counter had no personality or customer service skills. Didn't say a word just started che...
Very helpful and courteous staff easy return and exchange policy just an overall good experience will definitely shop here again thanks so much Lisa and mike
When Lips opened it's show palace in Atlanta (Oct 2013) we purchased everything from A City Discount! Krista is the BEST! She and the staff helped us spec the perfect equipment we needed! This is the one stop shopping place when building out a new restaurant or just getting one piece of equipment....
I bid on a soft served ice cream machine for full price and A city discount decided to take it off auction and put it in used equipment stock and mark it up from 950.00 to 1,595.00. If you put it on the auction for 950.00 and I gave you a 950.00 offer I should have won! This is dishonest business, b...
Deceptive business practices. Will never use again. Purchased large quanity of goods in past. Always a hassle. Never straight forward pricing.
Been going to ACIty for many years now. I go primarily because of the service offered by each of the people working up front Mike especially. Always feel like I have gotten a quality product at a fair price. Can't beat that! Nice work ACityDiscount!
Very unhappy with what was promised and what was delivered. I ordered a new 72 prep table last Thursday morning. Mike from ACity said it could still go out that day but would definitely get to me the next day (Friday). He called me back to say it would be Monday because of the holiday. I called the...
I have been waiting for assistance on a damaged cooler for over two months. The cooler arrived damaged, and I wanted to replace it for a different unit. I was told this was possible, but they would send out a technician to assess the damage and credit us funds. We agreed to do this a month ago, and ...
I was searching for a product online and really needed help. I spoke with Barry Levenstiem and he knew exactly what I needed. He sent me a few options to choose from to meet my needs. He was very knowledgeable and helpful. Barry ordered the product for me and it delivered within two days. WOW ! T...
The salesman Barry found exactly what I needed. Great professionalism and customer service, Thanks Barry!
Na my friend and I we went to buy 2 fryers cost price 650 something and dind work new fryers out of the box if I could give a last stars I will
It s so bad experience here,waste time ,the guy working there be patience,but poor equipment,and the manager could be change mind every second,no return policy,so be careful buy anything there.
Just discovered them. They carried an item that was difficult to ship early from other distributors. They also it a more affordable price. The sales rep, "Robert", did a fantastic job in communicating the price, shipping and confirming additional details. I will definitely be a repeat customer.
Had issues with the shipping company damaging my parts (no fault of ACity). Customer service team had the manufacturer replace the parts ASAP. Sherri was especially helpful with getting all issues with the manufacturer resolved. Thanks again!
Very knowledgeable sales staff best prices on restaurant supply equipment I have personally found open to the public.
For example the Dexter Russell 7-inch fillet knife is less than $20 after tax!
Good selection and option to buy used equipment at great prices
These guys and gals are awesome, great prices, friendly service, always make you feel good about spending your money with them. Shout out to Brian Dufries, Mike and the whole gang!
Like Home Depot, for Chefs. Great tools and prices.
Excellent customer service and value for money used products
Do not buy equipment from them. They do not care about you being a customer. They definitely will not take care of you if you have a problem. There are many other equipment stores near there with better prices and service.
I will never shop here again. Better off going somewhere they not only app...
Probably the cheapest warehouse to find restaurant equipment in Atlanta. They always have a discount for you when you are checking out. I highly recommend
started a little lounge business and it was a hard time finding the stuffs i need at good prices. i went to A city Discount and found wine buckets for about $11 meanwhile the exact same thing was $49 at restaurant depot. plus they still gave me a store discount. would recommend this place big time, ...
I LOVE This store! Krista and Brian are AMAZING! Every time I go in, everyone is very helpful and they always have what I need!
I want to say that this review is solely based off of the customer service I have received from Mike Ellin, the Showroom Manager, since Justin Kennedy.
I received a wall mount bracket that came with two plates but only one arm, in my mind this tells me I am missing an arm. I emailed Justin who I ...
Had an excellent experience with Bernard from acity discount. He walked be through a great detail itemization of equipment that we are going to need for a restaurant start up, and will be emailing the information to me with different options, Wow! How many people and stores will do that. It was awes...
Would give a zero if I could. I ordered Winco handles for frying pans. I called to add an additional handle to my order since I had miscalculated the number of handles. I was told that since my order had already shipped I would have to order the handle through another invoice. This item is $1.24 and...
Great place to buy restaurant equipment. Knowledgeable and friendly, and most importantly honest.
These folks have done an EXCELLENT job of helping us secure equipment for our new kitchen. One of their sales reps Ned continuously went above and beyond throughout the process. Krista also has been extremely helpful. This was my first time using ACityDiscount but I guarantee it will not be my last.
Pls find some other company who is care abt customer.
It is very hard to deal with this people.
I bought used topping cabinet with 14 days linted warranty soon i got unit.I plug in, it was work fine for 48 hrs and than temperature start going up so i called company and they said we can find local...
They have almost everything you need but no one to help you. Employees didn't ask to help and not only but they they pretended that they didn't see you.
Poor customer service. Had to make 2 trips to pick up just casters for a table. 2 Staff members weren't knowledgeable AT ALL. I'd rather you be honest and say you don't know than to have an attitude when asked for help. Then tried to rush me out the store to avoid the issue. The promise to cred...
Staff ALWAYS FRIENDLY and helpful. Fast service. And you can tell they all love what they do and want to help you. Much appreciated. Thank you.
It was nice walking in and getting all the help you needed.
Get helpful business for some equipment or small business to full sized food service operation. Check it out.
I have been a restaurant owner in chelsea , manhattan new york city for 14 years and 5 years Before that in the east village . I bought a meat grinder for $ 750 and a rice cooker for. $ 120 from A city discount and both made by globe and I just want to warn my fellow restaurant owners and managers t...
This was originally a poor review, I was a frustrated restaurant owner that felt she was getting no help. But my opinion has drastically changed since getting in contact with the cus service department they have gone above and beyond to help me resolve my issue. I have used A City for years for my e...
If I could have rated it ZERO I most certainly would have.
Absolutely no service after the sale.
Purchased a funnel cake fryer that was damaged from shipping. Called them , sent photos and emailed. About 25 times each.
No results. Yeah yeah we will issue a return number. We will get bac...
Worst customer service I've ever dealt with. I purchased a replacement undercounter refrigerator for a small apartment. After letting the freon settle for 24 hours, the unit was plugged in. The fan worked but didn't cool. ACityDiscount indicated they would pay for a repairman to diagnose the pro...
Recently I purchased a tea brewer off eBay that A City Discount was selling. I received the brewer promptly and the filter cup was missing. I contacted customer service and explained my order.
Without hesitation A City overnighted me the missing piece. Unfortunately it arrived at my parents and my...
I ordered a piece of equipment two months ago. When I FINALLY received it, it didn't work. I called to either get a replacement or refund and have been given the run around. They don't seem to know what is going on and customer service is not about the customer. I've had to hire a lawyer. DO NO...
Best experience ever the staff was very helpful will always keep coming back..sales rep Brian was very very helpful.
I appreciate management for their good customer service.
They are bad customer service and no response any problem.don't buy anything
I ordered a Range for our small Cafe and although we received it three days late, ( and NO fault of ACityDiscount I want to add), It came in perfect shape and I even had a personal phone call from them asking if everything is satisfactory. Pleased to say, it is! Will definitely be ordering from them...
Great customer service and a wide range of new and used items.
The worst customer service I have ever experienced, stretching over a six-month period for ONE TABLE. Rude, incompetent, unavailable, empty promises.
Very good selection of product and the staff was very friendly.
One of my employees ordered the wrong shelving unit and upon setting it up we figured out it was the wrong size. I called A City to see if they would work with me on a return or even a discount on the right shelf. After getting the run for 4 days i was informed i needed to talk to the customer servi...
Sloooowwwww service....don't be in a rush, and you won't be disappointed
I have been shopping at A City Discount for years. As an experienced home cook with an extremely varied repertoire of dishes and cultures, I have never been disappointed in the products and services I have received. Brian is always very personable and very helpful and Mike always checks with me to m...
This was our first time ordering from this company. After we ordered through a different company and received a damaged product after waiting 6 weeks for it, we decided to reach out to A City Discount to see if they could help us out. I got a hold of Rudy Herring and he was very helpful. He was able...
Between the customer service and even better pricing, I am there almost every week. As a small restaurant owner, every penny counts. And I get better pricing there than I get from my own broadliners. Their staff is pretty amazing and truly caring. I wish their return policy was a little more user ...
Used and new everything to stock your restaurant or items for your catering business needs..very friendly staff.
ACityDiscount has a amazing employee Rudy Herring!!!! He helped me with excellent customer service over the phone with questions and spec's and handled all with e-mails and phone conversations. Till we reviewed the information sent to us along with the quick ETA of delivery. We went with the purch...
Making a custom condiment board for a client and needed a stainless steel ramekin. After checking the internet l came across ACityDiscount Restaurant supply. They had just what l needed at a fair price too! I think my client will be pleased also.
HORRIBLE SERVICE!!!!!!!!! STAY AWAY, the owners are unprofessional and racist. They don t know how to deal with customers screaming and hollering. Don t give them a dime of your $ money, they sell equipment that doesn t work, and refuse to return it.
Please find somewhere else to purchase equipme...
This company will screw you. They lie and take your money and then do nothing to help you. I was to have my product shipped within 5 days and still not shipped after 5 weeks. They have devestated my business and refuse to accept responsibility for it. Do not do business with them ever!!!!!
I would post negative five stars if possible. My business is 19 years old and I have shopped at ACity for years. I never leave bad reviews because I think if you have a bad experience you should try to resolve it in person, which I have done. With that being said... We were expecting a delivery of a...
I have purchase over $20,000 of equipment from this company. I will not go into the terrible customer service but be aware that the only service they provide is taking the customer check. The damaged-in-freight 1000 lb. Pizza Oven sitting on the sidewalk is "not their problem." Beware.
Bait and switch store they advertised prices and equipment they don't have in a attempt to sell you what you don't want or need stay away from this site unless you enjoy bad service and bad pricing.
Allow considerably more time for the Commercial Kitchen Hood Systems that originally promised. Otherwise - they do their best to get you what you need.
Do not buy from them. I would give zero too if I could
I bought new deep fryer, when I tested it it was defective and need to change out thermometer, I dont want the new product that is defective and repaired so i wanted to return it but they can not except return because I tested it by putting the...
Awesome place to get restaurant-quality products at very reasonable prices, and it's open to the public without any sort of membership!
I visit A City Discount at least once a week just to walk through the used restaurant equipment. The staff here is very helpful and always polite. Plus I love the discounts!
I have purchased many items from A City Discount and have never been disappointed with either the item or the service. Never a problem getting the help I need.
Very professional and courteous. They have a nice selection of product and I would recommend this company
Excellent Customer Service. Took care of my problem immediately, without any hassles or issues. Prompted me to buy larger equipment from them. I would highly recommend them and give them a chance to rectify any problems if you do have any.
Good service. Good prices on small wares and equipment. Will price match if all things match up.
I bought a lime juicer it burn the first day and they give me round up all the time phone call and phone call and nothing not honest business I will never buy anything !!!