Terrible - my mother has been a customer for 50+ years. AAA of MI rewarded her loyalty by increasing her premium from $112/month to $420/month while her car sits in my driveway. She has had 3 hospitalizations in 1 month & is only trying to get better. I called GEICO. They understood the risk. T...
Overwhelmingly unimpressed. Beautiful sunny day, car breaks down. I'm given an hour wait time, get a call after 30 minutes that it will be an additional hour to hour and a half. Local tow truck co didnt want to tow our car the distance needed, so they had to find someone else. Waited another hour, g...
My two vehicles were parked on the side on my home and during the night a car drove too closely and scratched both vehicles from front left wheel well to passenger door. I called to make a claim and the deductible is $500 per vehicle. UNBELIEVABLE! I pay $400 a month and this is the insurance I get...
My daughter who is on my policy, with her own card with her name on it as well as insurance with her name on, called because she had a dead battery, the lady said well you re not on the policy so your dad needs to be there! My daughter explained I was 2 hours away, and she is on the policy because s...
Totally disappointed. Normally good service but the lady who answered my road service call was totally rude and abrasive. Then adding insult to inquiry, she gave the tow truck company an address 20 miles away. The tow service was kind enough to inform me of her error. I
Attempted to get a quote, and was contacted by Candace Hines. She never did understand a question that I asked multiple times and then was extremely rude and condescending when I asked a 4th time. That was enough to show me their true colors, I terminated all contact. It all worked out for me in ...
My nephews have been waiting on a tow now since 9:30p and its going on midnight now. And everytime they call disbatch after an hour has passed they are told that the tow will be they in 15 minutes. Unacceptable.
Thank you, ANDRINA in the call center on Hubbard in D'born MI! So frustrated with a travel rep out of Florida named Ron V., who took my information for my itinerary then put me on hold while he put together my package. I was on hold for almost 15 mins before I called back and left a message with ano...
I need to be able to rate at 0 I called in either summer or winter 3 to 4 hours useless. I could push my car faster than they move ridiculous!
24 hour roadside service WAS NOT AVAILABLE at 10:30 PM Friday June 29, 2018 when my wife and I (in our mid 70's) had a flat tire and were stranded on the side of the road, All the AAA contact numbers on their membership card either indicated that office was closed or the 1-800 # gave you a recording...
Worst customer service. Debra Davis was rude and unprofessional. She should not be representing AAA.
Had great customer service from each time i to call of having a dead battery. Life saver for sure.
After their mistake, they want to DOUBLE my insurance premiums. I would give them zero stars if I could. Been on the phone ALL day and no one is willing to fix the issue, even after admitting it was THEIR mistake
we are been dealing with AAA total loss of a vehicle claim department already 24 days and no progress at all. The agent Ruth is very poor communicator, seemed she want to do easiest way out for her-self "as less work as possible" absolutely not in my -customer favor , she hardly able to expl...
WOW!!!! Under COVID, my home water damage claim has been delayed since March 2020. Now the new adjuster says he is closing my claim. WOW!!! It is not my problem that the other adjuster quit her job and did not follow through. However this new adjuster, CARLO, is doing everything to not cover my clai...
Our vehicle was hit while at in in the
Parking lot. We are being told to do 2 claims. We would not recommend this insurance place to anyone. Take your business and money elsewhere . They are nothing but a headache. Unhappy customer here have been with them for a few years now but will be looking to...
They are rude and uncaring. And I never got service my husband did the tire change himself
AAA roadside assistance operators and supervisors have really gone down hill. Rude and uncaring associates. Just as long as you are paid up they dont care what the problem is. There is no cancelling the service. "You just let it run out" they say. NO REFUNDS. I talked to 3 different supervisors and ...
Insurance is high do not treat there employees good more like slaves get liberty mutual or so eone else
AAA is the absolute worst. Skyrocketing rates. ZERO help from customer service. Beware.
One of the worst Insurance companies I have ever had. Spoke with an agent on the phone (Don) about changing my policy (due to new laws in MI). Previous policy was cancelled when the new policy was generated. No problem. Which meant I needed to pay for the new one and the old policy would be refunde...
I was abandoned for 8 hours on the side of the road. They never picked me up, we called the Roadside service for my cell phone and they were there in 25 minutes. He was also a AAA contractor who said the call was never put out. no stars, have been a member for 20 years. waiting since May 26, 2020...
Best investment anyone who owns a car can make. For under $40/yr
AAA rescues people in distress. Stranded late at night in nowhere Canada with broken down car...AAA came to the rescue. Locked keys in the car and AAA came in less than 20 minutes and opened the doors within seconds..
For over 30 yea...
Absolutely a horrible experience. On 11-12-19 I called for roadside assistance in the morning for a flat tire in my driveway. Unfortunately he was unable to change the tire due to no fault of his own but my spare could not be released from under my truck. Scrambled all day and was able to find a spa...
AAA Towing is worthless. Waited for a tow truck for three hours on a highway even though I sent them picture of my location with detailed info. Then the driver who seemed to be avoiding finding me, probably they are paid by hour, started arguing that I did not provide right location. Had AAA towing ...
I've been a member for over 30 years and my parents for over 55 years. When I got rear ended twice over the years, AAA was quick to help with the claim and referred me to a body shop that did quality work.
Their site is very difficult to navigate through !! I'm trying to do a simple task of just renewing my membership and after 20 minutes of fighting with the system it says call the 800 number.
Upset Customer!!
Biggest insurance scammers in the state. Insane rate hikes. Charged double debuctable so they could total my car, adjusters are POS. Valid medical claims have to be fought over in court. This company is dirt.
Tow truck caused accident sending an f250 super duty into the back of my Parked Ford Fusion on I94 at 70mph! Thank god my daughter and I are alive. Driver of tow truck received the citation for improper lane change.
60 years of insurance with AAA, called today, they can't find me????
Customer service, Now you see why they are rated so low.
Staff behaved weirdly, outdated corporate rules forcing everyone to behave like automatons. No thinking allowed. No deviation from the rules allowed kind of place. Everything was scripted and fake.
AAA "Customer Service" has really fallen off. They lack the will to actually help resolve issues, they do not actively listen, so you only end up being repetitive in your speech and they are way too sarcastic, argumentative and full of excuses. Don't bother even asking for a refund on day one with...
Don't rely on them to cover your claims. My wife was in a car accident some bills have been paid but we are waiting for others to be paid for months. Claims adjuster does not call back or answer emails. Also prescriptions that are required for her recovery are not being filled for no.reason. The...
IT TAKES 2 HOURS TO MAKE A CHANGE TO YOUR POLICY!!!!!!! HORRIBLE CUSTOMER SERVICE!!!! I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN
Member for 50+ years, but it stops now. I'm tired of the fake rhetoric (your credit score is 'lower', we used your wife's credit score). In fact, I need to approve disclosure of my credit score (like last month when I leased a new car). I have NEVER had a request to disclose to AAA MI, which mean...
My insurance rates were increased 30% in six months, despite the fact that I have a clean driving record and did not file any insurance claims. EVERY single carrier that I called for a quote could beat AAA's rate! When I canceled my AAA policy they reversed my cancellation TWICE saying that their...
I don t know what is worse...
1. Triple A s customer service
2. Triple A s app
3. The fact that we are STILL waiting for a tow...4 hours later!!!!
Still sitting and waiting after 1.5 hours for roadside assistance.. told it will be another 45 minutes... Save your money... Just pay the tow truck driver...
Once we were stuck on the highway and called AAA. we waited for very long and they kept on giving excuses and saying they would come soon eventho they never did. We ended up calling another service after 5 hours of waiting. Don't recommend ever using their service
I've been a loyal customer for 17 years on top of my grandma, dad, mom, and a few others in my family and what does AAA Michigan do? Constantly raise my rates year after year........ What seems to be the problem? I don't have any tickets, no claims, oh and my credit score is great so what seems t...
I have have had a few issues with AAA but none that prompted me to write a review. This review is based on their performance today. They they sent a tow company (Lieblich) to assist my 72 year old mother with getting unstuck. She had run over one of the large, decorative boulders in front of my h...
Been on hold for 120 minutes still waiting id like my car towed and sitting here waiting in the cold is wrong
Time of arrival went from no later than 915 to noon at the earliest without any update! Had to call and be placed on hold 3 times for 10 minutes to find out. Peasants
I cannot believe how these people market themselves as 24 hour roadside assistance. The couple times I have called because of car problems was a nightmare- first your customer service are poorly trained, secondly the wait times for assistance are a joke & the last customer service person was rude ...
If I could give 1/2 star would. The worst customer service I have ever received.We waited more than two hours to have our truck picked up and towed. We were told we had one 200 mile trip we could use and would we like to use this. We said yes we received a phone call 3 minutes after the towing com...
Not only could they not answer a simple question...they could not direct me to someone who could. A pathetic waste of time.
You can call and get a membership for towing over the phone with your information and credit card, but I cant show my ID on my phone to a tow truck driver, what make them better then the police, You keep that money for the members ship .Yall will put people in danger
Rates keep going up, value keeps going down. Been trying to cancel for almost two weeks, been lied to, hung up on and generally ignored. Never again and good riddance!
I would just like to thank Tom Kaiser for the great service he has given me over the last couple of months! I have made changes to my policies and purchased two new vehicles in the last month. Tom has taken care of my requests immediately and has even suggested ways for me to save money on my premiu...
AAA Michigan is awful. I have been a paying member for 25 years and
all that I ever hear when I call for help is "we can't do that."
Don't waste your money. The company is now full of employees who
don't want to help, aren't trained to provide help, and don't even understand
the damage that th...
Although we've been AAA members many many years, we have not used the services very often. I am now in my 70's and AAA came through for me TWICE recently. Roadside Assistance was terrific. I did wait close to an hour in each case, but AAA was in touch with me and it was not a huge problem. But, wha...
I'd give them zero stars if I could.I went to monthly deduction from checking acct. when my policy renewed in Aug and the Aug deduction was made with no problems.Then in Sep. AAA deducts the remainder of the policy, 1113.02 instead of 236.50 which is the correct amt. I have been left with 10 bucks i...
I've spent two months trying to get my PIP coverage adjusted. The agent I am assigned to doesn't respond to emails. It takes at least an hour to reach a customer service agent on the 800 number. Even when I finally got an agent to make the change in their system, their adjusters failed to make the c...
Your company slogan and adverting is the complete opposite of what every one of your reviews say!
After my accident, my car was towed to a lot. In order to have aaa tow my car from the lot to my house, they needed me to meet them there to sign the papers and release the vehicle (common practice, ...