I cannot believe how these people market themselve...

I cannot believe how these people market themselves as 24 hour roadside assistance. The couple times I have called because of car problems was a nightmare- first your customer service are poorly trained, secondly the wait times for assistance are a joke & the last customer service person was rude and actually hung up on me when I complained about the wait. The two times I called in 3+ years the first time was over a 2 1/2 hour wait and the second time it was a 2 hour wait. The weather was clear and dry both times and we were near bigger cities and yet over 2 hours to get help. Both times I had other people help me and didn t need your help because who know when or if they would get there! Worst worst worst service never paying for your stupid membership again!!