I've spent two months trying to get my PIP coverag...

I've spent two months trying to get my PIP coverage adjusted. The agent I am assigned to doesn't respond to emails. It takes at least an hour to reach a customer service agent on the 800 number. Even when I finally got an agent to make the change in their system, their adjusters failed to make the change to my policy. This has been the worst customer service experience that I have ever had with an insurance company. I'd give them 0 stars if I could.