Shavon Walton

Review of AAA Michigan

I have have had a few issues with AAA but none tha...

I have have had a few issues with AAA but none that prompted me to write a review. This review is based on their performance today. They they sent a tow company (Lieblich) to assist my 72 year old mother with getting unstuck. She had run over one of the large, decorative boulders in front of my home and her car became lodged on top. The driver came out and erroneously determined 1)that the boulder belonged to my neighbor, 2)that my mother had caused property damage and 3)would need to make a police report before he would assist. He then took it upon himself to knock on my neighbor's door to inform him (?). The neighbor told him it was my property and no need to call the police (again - this is a ROCK - on MY property). That didn't satisfy him, and he insisted my mother make a report and left her there. AAA was no help and promptly sided with the tow company. I called from work and received no help from manager (Brett?). I asked for his manager/director and was connected with (Faith?). Apparently, we had a bad connection(?), as she was unable to hear me. I could hear Brett saying "By golly I don't know what happened!". Fortunately, the neighbor was kind enough to assist her and get her unstuck. I will NEVER use this company again. I will likely switch insurance policies also. This was so unnecessary.