Candice Hicks

Review of AAA Michigan

One of the worst Insurance companies I have ever h...

One of the worst Insurance companies I have ever had. Spoke with an agent on the phone (Don) about changing my policy (due to new laws in MI). Previous policy was cancelled when the new policy was generated. No problem. Which meant I needed to pay for the new one and the old policy would be refunded. It has been three weeks, I called to inquire and "Don" stated the refund hasn't been issued and he has no idea why. He then stated I will request a refund for you if you want? Sir, it's my money! If I don't request a refund where does my money go? He stated do you want a refund or not. How RUDE! This is not my first bad experience with AAA Customer Service. The recording states the calls are being recorded for quality assurance but I highly doubt it. I would NEVER refer this company to anyone.