Woody Anderson Ford Reviews

We bought our Ford Explorer Sport 2 months ago and are enjoying it so much. The ride is so smooth! Love the roominess and all the features. We have 4 Fords in our family and everyone is very pleased. Thank you Woody Anderson Ford for excellent service and courteous and professional staff!

Terrible experience. Salesman was good but the manager was extremely rude. I was told the car would be $31,431 (and it was even listed as that price) but after sitting down to negotiate the price went UP to 34,650? Factoring in taxes is one thing but over $3000.. My explanation? I never received one. Just spend a little more drive time and go to a good dealership. I bought the same car for 5k less at a different dealership.

Outstanding service and commitment from them, truly a credit to Ford Motor Company! Woody Anderson Ford is awesome, and if I lived closer I would eat there at least twice a week!

My car is a used vehicle but when a company sent a recall because of safety hazard it is their responsibility to fix it. We took my car to their shop, as they requested after sending several letters, to get my head lights worked on. The warranty department told the agent that was working with us that Ford does not approve of the work needed to be done and will not fix their recall. Ford has highly disappointed my family and will not get any recommendations from us.

Worst dealership ever. And make sure you don't finance through FordCredit. They are effortless and finding ways to screw you over. Take my advice or take the advice of paid reviews on here.

5 stars to Tim my service rep!! 5 stars to Kevin! Mary in the rental department is very rude! Don't EVER make a mistake of having anything happen to a rental she will claim she has nobody to pick it up. Even if you tell her you have personal items in that rental. No type of urgency or concern . Don't let it be a storage fee, because you will be made to pay more than expected since she will claim no one can go get the car. All them workers and no one can go pick up a car?! I'm already paying the fees, why make me feel as if you don't care about me getting my things. Especially since I been calling since Saturday! Then I couldn't go make sure all my things was out of the car myself. I'll never know if I left something since she claim to brought me everything out of the car. Ban me from renting IDGAF just let ME make sure all MY items is out the car!

Body and Paint shop did an outstanding job. Extremely easy checkin. They called when ready for pickup. Mustang was waiting outside door when I finished a very short checkout procedure. The car had been washed and vacuumed in addition to the paint shop work. Everyone was courteous and friendly. Great experience.

Sales department is good, service department leave much to be desired.

Woody Anderson Ford has always taken care of me. I am so grateful for their service department. They were able to take care of my car and drop me off so that I didn't miss any of my other daily tasks. I am prior service also. I like coming to them because I know that they truly appreciated my military service. They are active in the community and always able to take time to answer any questions I may have. Tim was my service manager....Thank you!!!

Wonderful experience in buying my new Ford Escape at the Jordan Lane location. James M. is a excellent salesman and the Financial manager did a great job with handling and completing all my paper in a timely manner. Everyone there was very friendly. You've got my future business:)

Good response and kept my car clean. I used to go to Hughes road but mechanics kept leaving car dirty and they even broke my gas cap by over tiring it. This year spent well over 2,000 on tires oil changes etc. but service is bad

All my experience with Woody Anderson have been excellent.

My husband and I really had a great experience at Woody Anderson Ford in Huntsville, Alabama. Our salesman, James "BaBa' Morris was amazing and the service was perfect!! Great experience from start to finished. We would highly recommend anyone to Woody Anderson Ford ,and ask for James "BaBa" Morris.

C. & Christine Lewis

I purchased a 2007 Mustang V6 Premium Coupe from Woody Anderson MADISON, AL.
It was an excellent experience, I felt no pressure and had a knowledgeable salesperson. Very professional.
The basic process was that he should me a car that met my wants, needs and budget and then let me decide. He then took care of all the details.
This is the second vehicle I've purchased in the last year from Woody Anderson of Madison.

Such a great experience! Sales staff answered all of my questions with no pressure to buy. Such a great deal on a certified, used vehicle, I could not refuse! Absolutely love my 2016 Ford Escape!!!!

We worked with Anthony Leach for several days looking at different cars to help us get better gas mileage and a better car payment. We tried the Focus Electric over night, but had issues with it charging all the way overnight; however, it drove great. Next we tried the gas Focus, because we wanted to see if there was a big difference, also the gas would be more probable when it comes to making trips to see grandma. Anthony explained everything top to bottom on every vehicle we looked at, the CMAX, Focus Gas, Electric, and Hybrid, Fusion and Fusion Hybrid, and Mustang. Anthony was knowledgeable, answering every question we had. We did decided that right now was not the right time to trade for us; however, we would recommend Anthony Leach and Woody Anderson Ford to any of our friends!

I would strongly recommend against buying a car from Woody Anderson Ford or using their Service Department. The service department seems to be completely incompetent. I say this because of my last 3 visits there. I ve taken my car twice for a check engine light. They don t know what the problem is; told me to ignore it. Took it another time for a loud thumb noise when you start off from a stop. First, they said they hadn t seen it before, then they said another car came in with the same problem, then they kept it for a week and changed a bunch of parts making it worse, then they told me it was a product characteristic and they weren t going to do anything else to fix it. Also, I made an appointment to leave me car days in advance, but when I get there, they have no record of it, or any record of any other time I have brought the car in. Save yourself some grief and go somewhere else.

*** Update: I did take my car back to Woody Anderson again and they kept it for 2.5 weeks. They did provide me a rental car and were all very nice, but I don't believe anything was really fixed with my car. I do believe they made an effort to fix the car, but the car may simply be a lemon or it was beyond their capabilities to repair it.

I bought a 2014 F-150 which was certified pre-owned with an extended warranty. It has a vibration issue which was mentioned at the time of purchase, and I was told it would be taken care of. It has been back 3 times for the same issue without any fix. I will be making an appointment again today to hopefully get it resolved. The service dept has too many layers to work through. It takes a while to get in the shop after setting the appointment (ex. Call today it may be 2-3 weeks before it can be brought in). Then you have to tell the service writer the same thing that was told to the appointment setter. The 1st time was 3 weeks, the last 2 times were within 7-10 days. There is a lot of room for improvement to reduce the time to get it in, and to cut some personnel layers. The service advisor/writer should be the only one a customer would need to confer with for appointment setting and nature of complaint. I gave it 3 stars for the courtesy of the employees. Hopefully it will get resolved and I can complete a later survey with those results.

Service tech said they would wash my car and bring it around. Nope, and seats were jacked up; not the way I left it. Your car will be there all day regardless of the service being performed.

The experience at Woody Anderson Ford was a smooth as always and thanks to Corey M., he always shows the utmost respect and concern for
his customers... as always thanks to Corey and his team...
(but sadly to say.. I had the butler service done at my last visit and wasn't as pleased as I normally was....Corey offered to correct the issue but due to time I had to leave... again Mr Minter concern was about customer satisfaction...)
I believe the butler service should include the bed of the truck.. just my opinion and mines alone...!

My experience was great, I felt like I was not getting a car pushed on me, but actually helping me get into a car that I wanted and would help build my credit. Thank You very much for the help

Every time I take my car in to Woody Anderson. I'm getting excellent service! The team there really takes care of me. I went there looking for a car that would get better gas mileage. Turns out I got a car that has electric and gas. My salesman was fantastic got me a great price. Rest as they say is history.

Very pleased with the entire Woody Anderson team! I bought my truck in the chaos of the construction of the new dealership building, and everyone was still pleasant to work with. From the salesman(Jim Sigle) to the staff in the shop, everyone was professional, knowledgable, and I felt I was not getting any BS. I highly recommend them(especially Jim!) and will buy again from them!

Eric and the guys at Quick Lane Service do a good job and are very nice and helpful. Highly recommend this over the appointment service. It's first come first serve, but they usually can accommodate you that day even on jobs more involved than just an oil change or tires. Had my stock plugs and shocks changed out among 2 or 3 other things replaced on my car at the 100K mark. Arrived there at 4pm and got my car back that same day.

Have bought several cars from Woody Anderson and have always had a positive experience. Just bought a new Ford Escape and Drew was awesome!!! He found us what we wanted and the price we asked for.

I always receive outstanding customer service from the Quick Lane for my three Ford vehicles. The entire staff is friendly and they sincerely welcome my business at every routine maintenance or repair service. Recently, my Mercury received an oil change in a professional and timely manner. No other required maintenance was recommended and I trust the honesty of technicians and administrative staff. I always look forward to my periodic visits because of the courtesy and quality of service. The receptionists are pleasant to communicate my service requirements and provide clear solutions. Occasionally, I am invited to talk directly with the technicians for a better understanding for vehicle maintenance needs. Please keep up the outstanding work at the Quick Lane facility. Roger Knowles

The service at Woody Anderson was great I will be taking my truck back to them

I was able to get my car seen, the courtesy took me back to work, picked me up when my car was ready, and I received excellent service before my upcoming trip! Fabulous job Woody Anderson! I wouldn't go anywhere else!

Scheduled service for multiple recalls on my vehicle. The soonest they could schedule me was "4 months out for recalls". So here it is the day of service and I bring my car in at 8am. I also had a doctor's appointment at the VA, I have a Rx to pickup in Madison then drop off in Huntsville, and a 130 appointment on the Arsenal. I made the lady working here aware that I have things that must get done today and she said they wouldn't have my car long and I could just wait but the shuttle will bring me to my appointment. It's now 430pm and they haven't even started working on my vehicle I don't have a Rx that is necessary and can't get it until Monday now. When I called 2 different people asked if I could pick it up the following day - Unfortunately I have a funeral to attended in Tuscaloosa tomorrow morning and have to have my vehicle. So I waited 4 months for this appointment and they did no work on my vehicle after being in their possession for an entire day.

My advice is drive to Lynn Layton Ford in Decatur. I called them and they are going to fix the recalls next week - not to mention they aren't rude like the woman Danielle Russell at Woody Anderson.

I and my family have purchased many vehicles from Woody Anderson Ford over the last 25 years. I have always received excellent service and great pricing. I most recently had my truck in for service. I was in and out quickly and the service manager, Scott did a great job communicating the status. I have had interaction with many of the employees including my sales professional James Morris and general manager Bobby White. They are always friendly and quick to respond to any questions and offer help. I highly recommend Woody Anderson Ford and appreciate the service they have provided us.

Stacey in the service department took care of my family s needs. She is super friendly and transparent. Woody Anderson Ford got a good one with her.

I had the best experience at Woody Anderson! I felt no pressure, and My sales guy actually listened to what I wanted, this has by far been the best car buying experience I have ever had. I will definitely send anyone who is looking for a vehicle to Woody Anderson, and Logan Emerson was hands down the best salesman I have ever dealt with. Thank you!

This is the 3rd truck I have bought from Woody Anderson. I really like dealing with Daniel Lopez and I always use them for all my service needs. Great people to do business with.

Woody Anderson Ford is a great dealership with outstanding customer service! RJ in the service department is very helpful and knowledgeable.

Excellent Customer Service
Amazing Showroom

I can honestly say that it was the fastest and most hassle free car buying experience I have had the pleasure of having and if I ever have the need for a vehicle and Woody Anderson Ford has it or can get it then that's where Im going .Its close to a 2 hour drive one way from my home but it was well worth the trip. Hats off to Lamont Stevenson and Doug Drake for the courteous and professional treatment and I highly recommend . We are loving our 2008 Subaru WRX and expect to for year so to come.

Ricky D Ragan

Very professional everyone. Was greeted at the door and promptly taken to my salesman Tony Turner. Receptionist was delightful.

Overpriced and not willing to work deals with people. Would not come off sticker for a new explorer.

Woody Anderson Ford has provided our family with excellent service for Ford truck but also for our other "non-Ford" cars. It is very important to us to support locally owned business so we are happy to highly recommend Woody Anderson Ford of Huntsville.

The ONLY place in the Tennessee Valley you should even consider getting a truck from. The service department is quick, knowledable and oozing with southern hospitality. Be sure to stop in at Henry's Mustang Cafe for the best bang for you buck food in the state.

Stacey was great at answering all questions I had and was very friendly and kind in the process. Thank You for great customer service!

Every experience I have at Woody Anderson Ford has met my high standards. Everyone is very courteous, friendly and professional.
Tim White always surpasses my expectations! Keep up the great work boys!

Josh Allen at Woody Anderson was the best person to help us with the purchase of a new truck. We were so impressed we came back the next day and bought an explorer. He is amazing and had a great deal of knowledge about each and every vehicle ford has to offer.

As a gay man I want to compliment the staff I worked with and Ms. Anderson for making sure I was welcomed and that I received great service. At this point in my life I would not give my money to a place that treated me with less respect.

Kathey and the group at Woody Anderson helped me get into a great F150. They all worked very hard to get me into the truck that I wanted and to make a great deal.
Dan

Had the pleasure of dealing with Stacey Adams. She really knows her stuff and is top-notch!

This was one of the best experiences in my life, thank you very much.

Woody Anderson is the best! We bought our Expedition a few months back and Candace made the experience so easy and fun! She is AWESOME!!! If you are thinking about buying a new car then go see Candace! You won t be disappointed!

Just finished first trip in my 2020 Fusion and glad I bought it.

Always great, fast, accommodating, friendly service at the Quick Lane! Just make sure next time when you rotate the tires you check the pressure!

Stacey Adams was very helpful and knowledgeable about the services I needed. A pure delight to work with. Thank you Stacey!

I bought my Ford Explorer from Woody Anderson in 2017 and absolutely love it. The service department is outstanding and RJ will take care of anything you need.

Shopped online for a used vehicle. Woody Anderson's site was easy to use. Found 2 vehicles we wanted to explore so dropped by. The sales agent we met was Kathey Hamer. She was comfortable to work with and worked hard with us to identify any issues we had and obtain a resolution which led to a satisfactory purchase of a 2009 Yukon. We are very happy with this vehicle and would not hesitate to go to Woody Anderson for another vehicle when the time comes.

Tony Turner made my transaction smooth and simple! Love my new ride

Phillip Henderson has been great to work with low pressure and will to work through wants and changes.

I Wait over 2 months for appointment to bring car in for servicing. On day of I sat in waiting room for a ride back home for over an hour. Not bc they were to busy, but bc I was skipped over and had multiple people whom can in after me leave before me. I had to walk out front twice and ask them not to not forget about me getting a ride 5 mins up the road. They still did not look at my car for another 3 days and when they finally did they fixed it in an hour. Only to find out it didn t fix the issues I was having which I specifically asked about and the mechanic assured me it would fix it. Called 2 days in a row to figure out when I could bring it back and was forwarded to my mechanic who never answered or returned my voicemails. So I drove it up there myself and they took it right in and diagnosed it the next day as needing a new alternator. He quoted me at right under $700 and this included their friends and family discount. I called around to a number of different auto shops and the max I was quoted was $350 for the exact same job. What an insane dealership up charge!! I was offered no compensation for the first $378 I spent on my car that took my fix engine light off but had absolute no effect on the huge issues that are plaguing my car.

I had a really bad experience buying an Explorer two years ago from this dealership. I swore I would never deal with them again. My daughter is needing a new F150 to drive to college this upcoming fall. I stopped in to simply look at selection and options, with intent on buying elsewhere. I was greeted on the lot, while looking, by Stanley I (can t spell last name). I told him what I was planning on doing, and he simply made a request to earn our business back. He is an incredibly courteous and professional sales rep, and one Ford should be proud of. it took me almost a month to get everything put together. Most reps would call you three times a week, and bother you, but he simply called one time to ask if he could provide any more information. Bottom line, we bought a new truck from him Saturday. He is now the only one that I ll deal with in all of Ford. We have bought 12 new Ford vehicles across seven different states. He is one of the best I have ever worked with, and I would highly recommend him to anyone looking for a new vehicle. Brian Williams, office next door, is my new #2. Highly recommend both for fantastic customer service. Well done gentlemen. Well done

I had great service all the way around from this team. From there service department to the rental department. My service tech; took care of all my needs as well as kept me informed on my vehicles progression I will definitely return.

Ok, for one I have never owned a Ford product nor has anyone in my family history. We went a test drove all major brands and ended up with ford f-150. The reason we bought the vehicle from here was the atmosphere, customer service, non pressure sales, the time they spent with us to make sure we understand the vehicle and the financing.
The sales person Dylan Means was by far a fantastic person to deal with and made us feel like we where the only customer and most important, he covered everything we needed and if he didn't know he was honest and said I don't know but will get you an answer, which he did. No pressure sales.
Aaron Looney, I apologize if missed spelled was our financial expert, he also did a great job and worked hard to get us the best deal he could. It was quicker then expected and much smoother then past purchases from other dealerships. Great place with great people.
Great job everyone.

Eric and his crew at Quick Lane will go above and beyond to satisfy their customers. Great service!

Follow up to my 1st review. I was contacted immediately after my review from the Woody Anderson Ford team. The service department verified the part in the online catalog did not match my vin number for my escape. Though, was still able to order the correct part and get the problem under warranty fixed within two days. Thanks for stepping up the service and following through.

Want to start off by saying I have always owned a ford since I was 15.
(Mustangs, Explorer, Focus, Escape)
Have no problem with the sales team or my salesman Daniel Lopez.
The sales team is the best in Huntsville.
My problem is the service department. They are the worse in the state of Alabama. Besides owning a 2017 Ford Escape, I also own a 2013 Nissan Leaf. The Nissan place has got Woody Anderson beat in the Service Department on so many levels. Mrs. Anderson should take a page from the Nissan dealership and setup the service in the Service Department.

I have been trying for 6 months to get a simple 110 outlet replaced under warranty. I have had numerous appointments saying the part has came in only to bring the car down to the dealership only being the wrong part. Once again today I had an appointment to get the outlet replaced. I received the call at 7:15am the part was here. Made the trip to the dealership only to be told again the wrong part was shipped.
What a JOKE !! Mrs. Anderson you have a bunch of Clowns working for you in the Service department. At the rate this is going my warranty will be up on the Escape before it gets fixed under warranty.

Want this review fixed? Fix my 2017 Escape.

James was very helpful and nice. They told me it would take one and a half hours but I think I was out of there less than an hour later. Will use them again.

I have been going to Woody Anderson Ford for 6 years now. Everyone from Anthony (Sales Person) from Pam in customer service to even Cody in the Service department has been great. They get me in and out in no time. They all go out of the way to make you feel at home. They know me by name when I go in and that's means a lot because that shows me that they care about their customer. I would say that Woody Anderson Ford is the best in my opinion in Customer Service. Thanks...

Bought a used truck yesterday and the check engine light is on this morning. Not happy!

I have never had such a positive car buying experience in my life! Woody Anderson Ford treated me like family! I got the exact car I wanted at a fantastic price. My sales lady Kim Davis is the best! I'm buying all of my cars from her from now on. With the incredible treatment I got and continue to get from the service department, I'm a 100% Woody Anderson Ford convert!

You may recognize me on the road now ... I'm the guy that's grinning from ear to ear in the brand new Black Mustang Convertible with the top down! If you see me, honk your horn and wave! :)

Adrian Cody is a major asset to Woody Anderson Ford. His personality and sales approach is above and beyond and created an atmosphere I've never experienced within a car dealership.When I'm ready to purchase another car from Woody Anderson Ford,I'm hoping it will be from Adrian!
Also I was impressed with the dealership right from the get go.
My wifes car is a 2012 Ford Fiesta. The engine service light had come on last week. As we've relocated to Madison, Alabama from Northern New Jersey in November, we had the car serviced at our Ford dealership before we relocated.
We brought the car into to your service department. In 10 minutes they had reset the system as the original dealer failed to do so. And I wasn't charged for the process.
Then I went into the beautiful showroom and was greeted by Don Wessels who introduced us to Adrian Real nice guy that Don!
And finally financial wiz Chris Waggett who worked hard to try and meet our requirements and got us our loan.

I am glad I came to Woody Anderson Ford and look forward to continued business throughout the years.

Thanks,
Ken

Very friendly. No pressure sale. I am still learning more about my Explorer. Exciting to drive!

Very friendly staff! Diagnosed the problem quickly and had my car back to me in 2 days. Would very much recommend Woody Anderson Ford!

Good place for a Ford. Cathy goes out of her way to accommodate her guests.

George is a great! Love my F150 and all the features.

We purchased a vehicle recently and are very satisfied. James, Logan and Bobby White have gone above and beyond to make our experience pleasurable. Adding to this great service, I had the pleasure of meeting Mrs. Anderson today. Her main concern was if we were happy with the service. She was very personable and gave me a gift! We are a Ford family and will continue to do business at Woody Anderson. Service AFTER the sale is very important. Thanks so much!

Took my Fusion into Woody Anderson to get the door latch recall serviced. Top notch service department. New facility is really nice. Ride to work was great and the car was ready on time!

I came to Woody Anderson to peruse the selection, and ended up buying my first new car that afternoon. My sales rep was not only very helpful, but excited for me to have my new vehicle. The whole process was fairly quick and painless. Now, thanks to Woody, I have my dream car!

Woody Anderson Ford always takes good care of me! Awesome job and awesome customer service!! Definitely 5 stars in my book!

It would be a better experience if while you were waiting for over an hour the service lead would review past service and make recommendation instead of waiting for the vehicle to be moved into the service bay before they make recommendations. They do a lot of things that take too much time. For example this past trip I waited 1.5 hours before they had my truck in the service bay, so I went truck shopping on the lot. I got a call about a recommended coolant flush based on age and mileage. Why couldn't he had done that during the first 1.5 hours. The previous visit they recommended a transmission flush based on mileage. I had to remind them that I had already completed that service. I do like the quick lane, but they could make it a lot quicker. If they want 5 stars then it need to really become the quick lane.

My recent purchase experience with Woody Anderson Ford was extremely positive. No high pressure sales tactics, extremely knowledgeable and helpful staff, and no smoking mirror sales games. My sales person, Richyle Payne, went above and beyond providing invaluable information and service. She helped guide me in making the right purchase decision, put me in touch with technical experts to address my concerns, and was always professional even when I was being a bit difficult. I commend her professional and would highly recommend her, Alan Hulsey (sales manager), and Woody Anderson Ford.

Connor Hayes did a great job getting the job done , 2nd truck with this store.

Woody Anderson always does the tremendous job whenever issues arise with my cars. Friendliness, cleanliness of the workspace and customer Areas and just plain attention to detail. My service manager James Cooper absolutely took care of everything. When replacement part was delayed, he made sure I had transportation required to meet my appointments and kept me up to date as repair progressed. Well done WAF!

Outstanding service. We were only in town for a week while our daughter was at space camp. The service team bent over backwards to ensure our vehicle was fixed and ready for the long trip back to Texas.

Was very pleased at the service I received from Quentin. Recall was fixed and now I have 2 airbags.

Very bad management, super rude manager and not at all willing to work with us. Scared our poor agent talking about firing other people for helping us in the past.

I brought my 2009 Edge in for a recall. Representative explained everything in detail and set up a schedule for the work. Everything was completed on schedule and the car was ready on time. Great job.

Woody Anderson Ford is by far the best place in town to purchase a new vehicle and to get routine service completed. The facility is second to none complete with an on site cafe and their friendly staff are always eager to help.

Our service tech coordinator, Chris, was absolutely excellent. He went above and beyond to make sure we were happy and I can't say enough about him! Service was done in a timely manner and the pick up/drop off was very easy. We couldn't be happier with our experiences with this service department.

A huge thank you to all the gentlemen in the service department of Woody Anderson Ford. They are the most professional and courteous staff by far. We had issues with our Ford Flex and they went above and beyond at getting it fixed and making sure we had something to drive until the repairs was completed. I would recommend Woody Anderson Ford for your next vehicle or service. One happy customer. 5 stars and two thumbs up.

Jacob Roe went above to ensure the estimate was complete. Look forward to having the work completed.

Stacey Adams is a one of a kind person. She has a outgoing and very helpful personality. She's very friendly and goes the distance to make sure you are pleased.I would highly recommend using her as a service advisor. She takes pride in her job..