My car is a used vehicle but when a company sent a...

My car is a used vehicle but when a company sent a recall because of safety hazard it is their responsibility to fix it. We took my car to their shop, as they requested after sending several letters, to get my head lights worked on. The warranty department told the agent that was working with us that Ford does not approve of the work needed to be done and will not fix their recall. Ford has highly disappointed my family and will not get any recommendations from us.