Capitol Toyota-Lexus Of Chattanooga Reviews

The parts department offers excellent service. I give a big shout-out to Kyle who is very knowledgeable! Their prices are better than most Lexus dealerships in the country!

A great, straightforward sales experience. Kamal was very helpful, and able to find the answers we needed, and we are very happy with our new truck.

Well folks, this is not a fluke. I had a great buying experience the first time and it got even better this time. Actually this makes the third car I have bought from them. Not to mention, I get all my service done there. This time they even drove the car I was interested in to my office first to let me look at it. Don't know of any dealership that makes house calls but I do now. I would highly recommend making them part of your family. Thank you so much, you really rock!

Capital Toyota service department is top notch. They are always friendly. They keep you informed all along the way and the work is performed timely and expertly. I have never had a bad experience at Capitol Toyota..

Andrew was great! Really appreciated his help with servicing my car and made the entire process really smooth. Would recommend this place any day!

I would highly recommend Caleb Derryberry at Capitol Toyota for anyone looking for a new car. He was extremely detailed and supportive during my car shopping process. Caleb worked with me and listened carefully to all of my concerns. I had not bought a car in several years and needed a salesman with a high degree of professionalism. Thank you Caleb Derryberry!

Capital Toyota is great. Robby was very helpful. I would definitely recommend Capital Toyota. Great experience.

Chris is a huge asset to Capital. He has made each scheduled service seamless. Each time I am there he makes each visit personable and easy. He keeps me informed and gives options. I will not go to another dealership because of Chris. I will pay the difference in prices just to assure that he is in charge of my maintenance.

I had all four brakes done on a Monday. After, I picked up the truck I notice a popping sound in the front the end. I took it back Tuesday and they could not hear it. I know the mechanic had forgot to do something they were to embarrassed to admit a mistake was made. I would just like to have some honestly/ integrity when I m paying a lot of money for a simple task.

Purposeful and prepared. Brad Doty was prepared as soon as I arrived and then went above and beyond to find the perfect vehicle for me.

They have never made me feel like a stranger and they always give me the opportunity to get a no-compromise combination of service and convenience.

We are so glad we went to Capital Toyota to buy our new RAV4. Everyone has been so friendly and patient. They have patiently explained any technology questions I have had. There are lots of new features they have helped with. I would definitely buy from them again.

Definitely didn t start as I had expected. Honestly didn t end as I expected either. It ended much better actually. I have bought Cars from 1 man and the Same Name Brand in Chattanooga for 20 years. Never considered switching. My Wife wanted a Hylander so I agreed to look but assured her no chance I would abandon my go to guy. I m thinking at this Point that as much help as Scot and River where with everything that I can t afford to go any were else. Thank you all very much! I appreciate everything very much. I will definitely pass my experience along to others.

I just purchase a new car from Capital Toyota Chattanooga. I dealt with Brandon throughout my purchasing process via text and in person when I got to the dealership. Any question or car spec I ask for was answered within minutes of request. He was very personable and kind. Wonderful to work with him. The Finance manager I dealt with was also very kind and personable, very kind to me and my family. Also, beside that I got an amazing deal for my SUV. If you re looking for a new car I would definitely say stop by and talk to Brandon!!

James and Billy assisted my husband and I with professionalism that ranks high above other dealers we have dealt with in the past. We are happy with our purchase. We will definately not hesitate to recommend them and their dealership to anyone searching for a vehicle. Thanks Guys!!!

They charged me $260 to run "tests" on my truck's air conditioner system. My truck failed the "tests" meaning it had a leak in the system but they couldn't figure out where. So they wanted to charge me an additional $600 to run more "tests" to TRY and find the problem. Negative. Won't be going back ever again.

I just purchased a 2018 4Runner and this was by far the best buying experience I ve ever had. Jeremy Wright was knowledgeable, helpful, and courteous. I can t say enough about his ability to go above and beyond to make sure I got exactly what I wanted and made this the easiest, most stress free decision I ve ever made.

We couldn t be happier with our experience with Capital Toyota! They worked with our financial situation and helped us find a car we love. Great people, amazing service.

Knowledgeable and courteous service staff. They make you feel welcome.

Appeared to have a great selection of vehicles, though I did not buy anything this time I would definite keep them on a list of car lots to visit.

Service was excellent, you made it very easy to do business with. Happy customers! Thank you very much!

Will Winter is amazing. Would highly recommend him to anyone. Will gave me the best deal on my car. My family only buys from Will Winter.

Richard, Assistant Service Manager was extremely helpful in getting an estimate for my camry repair without an appointment. It was as quick and efficient as possible and we were able to make arrangementa for a rental car and continue on our trip without significant delay.

Greeting was welcoming and quick, service was right on time and very pleasant at checkout! Will use them again next time!

Andrew, was a Superman in his service in the midst of our COVID-19 social distancing. Please make an effort to check in/ out with Andrew. He was hospitible,greeted me with a smile was effective in checking me out. Very interpersonal Thank You Andrew!:)

The customer service is the best. Andrew has always worked hard to make me happy and the mechanics go above and beyond to get things right.

The guys in the parts department were friendly and very helpful to me in picking the right part and navigating the parts website. The part came to NC ahead of the estimated time and worked perfectly. You guys are bookmarked and I'll use you all the time. Good job!

Marquita was fantastic to work with! Will also helped out. I love that these guys work together as a team. If you are looking for a vehicle check out Marquita Jones and Will Winter at Capital.

The process of getting a quote and appointment was slightly complicated, but after that everything else went smoothly and prices were mostly better than I expected. Overall feeling right after is very pleased.

Service department recommends what makes them the most money not what actual needs to be done. Avoid these guys.

When my check engine light came on in the middle of the cross country road trip, this was my closest dealership. Though I pulled in on one of their busiest service days (they were booked solid with appointments), the service department went out of their way to fit me in and get me back on the road. They did an oil change while waiting for a technician to be free to do a diagnostic check, and then when they figured out the problem, came in and explained it clearly to me. We also asked them to drive it to check out a strange noise, and even though they were busy, they did. When we had to stay overnight in the city, they helped us track down a hotel and a ride there. The technician even stayed late that night to finish fixing the second issue so that we could continue the trip as early as possible the next day. I cannot thank Kevin Sannes in the service department, and the mechanic David enough for going above and beyond in helping me, especially when they had so much else going on.

I SPOKE WITH KEITH IN PARTS GOT ME THE PART I NEEDED EXTREMELY FAST THANK YOU KEITH EVERYONE NEEDS EMPLOYEES LIKE YOU

DO NOT LEASE once it is up the dealership will refuse to give you a release

The staff are great! Very friendly and helpful. The pricing is relatively reasonable.

My wife and I were looking of a vehicle to replace the Honda Fit that we have whose lease is up soon. We have dealt with Capitol Toyota before. This time we were very lucky to have been greeted by Marc Perez in the sales department. Both my wife and I have back pain problems and we were looking for a vehicle with a great suspension and smooth ride. Marco found us the best match in a 2018 RAV-4. It had a very great feel when we took it on a test drive on a very bumpy road. the Marco (with Michael Reno, the financial guy) was able to get us a great deal on a 3-year lease-and have the car ready for us in less than 2 days. We highly recommend Marcos, Michael, and Capitol Toyota to anyone who wants a great buying experience and a great deal on highly rated vehicle.

Second time purchasing a vehicle here and both experiences were great. Shout out to Will for making the process easy each time

Order OEM rear wiper arm assembly. Received assembly but the original part had been changed and resulted in the original cover cap not fitting the assembly. Communicated issues with Capital Toyota and situation was resolved quickly and easily.

Great place, everyone is so nice and helpful. Love, love, love their lounge.

Best Service Department I've ever dealt with! Andrew is always attentive to detail, thorough, and a consumate professional.

Had the best car buying experience I ve ever had. Worked with Curry Stone on the used car side. He went above and beyond to find what I needed, and made sure I was completely taken care of. He will be doing all my future car deals. Thanks Curry

We ve known the family for a long time and would do anything to make things happen. Great service and can really talk to a real person. Will continue to buy from them. Team Toyota tell them Todd and Kim sent you!!

It was a great experience, from beginning to end. This is the ninth car our family has purchased from this dealership.

Rebecca P was fantastic. Great salesperson who goes the extra mile. She came in on her day off to give me some items I had been waiting for. That s customer service!

Will and Joe at Capital Toyota were awesome! They worked with us, and helped me get the car I wanted. I highly recommend you stop by and check them out.

Will was helpful and very nice. Will definitely recommend.

I highly recommend Capital Toyota. Brandon provided excellent customer service, and the overall experience was world class.

Much faster service than last time. Much appreciated!

The service team went above and beyond taking care of me! They came and picked up my vehicle at work, took it for the oil change and tire rotation AND took it through the carwash and vacuumed it for me! What a welcomed and pleasant surprise! Thank you Betsy for taking such good care of me. You made my day!!

My car is currently being serviced. I was helped by Richard. Very professional, warm, and friendly. I felt at ease leaving my car with him. He will call me when it is done. He also checked to make sure there were no recalls. And checked to see when a good time to have it finished would be. (We were going to a dentist appointment while the car was being serviced.) So far, a lovely experience. Oh! They also had excellent covid-19 safety measures in place, which made me feel safer. :)

Oil change, tire rotation and inspections...only there approximately 25 minutes......love the quick, friendly service.

Good deals on quality used cars, great people to work with.

Had my 87 year old aunts vehicle taken to the collision center after an accident last week. The car was a "close total".

Asked that an estimate was generated by the collision center, and told it would take a few days. Called back 3 days later and was spoken to rudely, and told that they don't fix total losses. I could have it towed out and take it some place else.

So far, the collision center is 0 for 2. Had problems with my Lexus 430 a few years ago.

Thank goodness there are other dealers close by!

Regretfully,

Caleb made the buying process easy. He answered questions and wasn't pushy.
Stephanie can tell you everything about the technology of your new vehicle. Capital Toyota is the dealership to go to.

I really enjoy working with Chris. He makes me feel important. He is truly an asset to your company

Great service; done in timely manner for 60k checkup.
Scott , service asst very helpful.

I had a recall on my vehicle and they fixed it up. They also provided a car for me to use since it was a bigger job requiring half a day.

Service department always does a great job. Customer service number 1.

Will Winter did amazing job helping us find the Highlander we have been searching for! Very QUICK, easy, and simple! Thank you so much, Will! -The Browns

This location has terrible customer service, most dealerships have salesman that all but jump you the minute they catch sight of you inn the parking lot, but the salesmen here don't even seem to want to help you. They are hard to find, seem unsure of the details on the car models, and won't negotiate with you almost at all. Go to Toyota of Cleveland. Trust me.

No experience with the sales or parts side, but the service department is exceptional. From the initial greeting to service advisor to waiting area to checkout, nothing is spared to make the customer's experience one that exceeds expectations.

I'm giving them 5 starts for their effort in working with us to get the right vehicle.

I will reevaluate based on the promises made that they had changed service warranty providers and we would not have the issues we had with our previous Toyota having the additional warranties being honored.

Walked into Capital Toyota expecting the same service as any other dealership in America, I was about to be proven wrong. Curtis Smith went above and beyond to help me and and answered every question in the most professional manner. After I decided on a vehicle Christopher,the financial guru, worked his magic to get me the Best deal possible. The Team at Capital Toyota made my new car buying experience a Great Experience. Thank You Guys

The service department at Capital Toyota has far exceeded my expectations! Andrew and Marty went above and beyond to assist any way possible. They are always friendly and knowledgeable. I will definitely purchase my next Toyota from Capital due to their outstanding service department.

Terrible customer service! Steer clear from their service department. We are never letting Capital work on our vehicle again after they damaged our wheels during a tire rotation and persisted that they weren't responsible.

I had an absolutely incredible experience at Capital Toyota. I had spent all day car shopping around town and was dead set on a certain type of vehicle. My final stop was at Capital Toyota. Curry Stone took EXACTLY what I wanted and worked with me to get the vehicle, price and the benefits I was looking for. 10/10 recommend starting your car search with Capital Toyota. HUGE shoutout to Curry for being the Rockstar that he is and for answering all my questions!

Extremely disappointed in how I was treated when fielding offers between dealerships. I absolutely have the right to field offers from multiple dealerships and have the absolute right to not use you all when you tell me I should just stick to one.

Likewise, the dealership has the right to not oblige. But being rude and hateful about it isn't going to win any points.

Dont let Capitol Toyota drive your vehicle!!!

I recently test drove a Toyota Corolla and had my current vehicle appraised while I was there for trade in. We weren't able to work out a deal at that time. As I was leaving the dealership, I noticed that one of the guys at Capitol Toyota had parked my vehicle crooked and up on a curb. It was raining and I didnt think to check my vehicle for any issues. ( I had someone with me that saw the way it was parked as well. ) A few days later I was spraying tire shine on my tires and noticed that one of my wheels had curb rash on it. It was the same side that had been parked up on the curb. I texted my salesman and he told me that he would tell his manager, but that he was busy. I waited most of the day for a call back, but never heard from them. So I decided to call the Sales Manager to see if there was anything they could do to fix it or replace it. He told me they wouldnt do anything about it. He informed me that he had parked the car himself, but never admitted to parking it up on a curb. He never offered to do anything to make this right. He just kept saying that I couldnt prove they had did it. Terrible customer service!

Love my car but I wish I could say the same about the customer service. Once they have your money, good luck trying to get ahold of anyone there. Most recently, I was having car trouble and wanted to know if there was anything they could do in case my car was still under warranty. To this day I am yet to receive a call back even though I left voicemails explaining my concerns and provided my contact info. I will say, Rick in service department was kind and helpful in answering my questions so the one star is for him. I never really felt a welcoming feeling from any of the sales people and if I could go back I would ve picked a different dealership.

I had an issue with my navigation system, the voice wasn t working on it. They were able to diagnose the problem and ordered the part. They installed the part in about an hour and the system is working fine now. Andrew was a great help as my service advisor. Capital Toyota did a great job.

While I loved the CR-V I looked at today, I was turned off by the process. I understand dealerships try to make as much as possible, but discouraging reasonable fiscal responsibility does not bode well with serious customers. Between the profanity and discouraging me to shop around, I would rather pay more at another dealership than to go through this experience again. A company confident in their product encourages their guests to compare prices, not to blindly purchase.

Very nice waiting room and bathroons. Drinks and snacks provided while u wait makes it pleasant

Simple and easy process... stress free, and very different from other dealerships. Ask for Patrick!

Capital Toyota has the greatest Employee s! So professional,kind,helpful & always eager to help a customer anyway that they can. James in the Servive Dept. Is The Best!!! He knows everything about the repair needs of his Customers & their Cars. He really knows what it means to provide individual service & the Customer comes first. Capital Toyota really is The Best in Town!!!

Very smooth and professional service given by Patrick Shadrick

I have been looking to buy new Tacoma but needed a particular configuration that isn't typically built for dealer stock. The folks at Capital worked to find what I needed but it wasn't readily available. A truck meeting the specs I was looking for had been ordered and luckily for me, the person that made the order had to back out at the last minute. Josh and Alicia immediately remembered that I was looking for a truck with mostly the same specs and got in touch with me. I've purchased the truck and am very pleased with both the vehicle and the service I received in making this happen.

Huge thanks to Brandon Painter as my sales consultant in making the process as quick and easy as possible. Also big thanks to Michael Reno in finance for his help! Highly recommend Brandon and Capital Toyota if you re in the market for a Toyota.

Salesman bordered on rude; not really helpful especially when he informed us of NO buying incentives. Said the vehicles spoke for themselves and didn't need"help" selling. So we assumed he liked his SUV more than us

Mr. Sherriff and the sales Manager were both informative and polite. This has been the most pleasant car buy buying experience i've had at a dealership. Mr. Sherriff made it very clear that his role is not just a salesman, but a single point of contact for anything and everything. In fact, he absolutely insisted that my wife and I save his number in our contact before we left with our new 4Runner. We discovered one small issue with the vehicle after bringing it home and the whole situation was taken care of flawlessly by Mr. Sherriff and Betsy in the service department.

Aaron Haynes
Ooltewah

EXCELLENT SERVICE Capital Toyota!!!!Thank you!! I just came in to get my 40,000 miles service came out with a New Camry Toyota 2019!!!Love It! Thank you!!Marco Perez in Chattanooga!!

Caleb was very professional from the first email inquiry. He and the sales manager worked to get us the best price and offered a very good trade in. When we got to dealership, everything was exactly as Caleb said it would be. No surprises and no aggressive upsales/add-ons. Capital Toyota was very easy to work with and made the car buying experience simple and quick.

We were from the West Coast and after 4,000 miles the car was in need for an oil change and 15,000 miles maintainence. Went on line, made the schedule and was out of the door in less than an hour. Super great and easy. Thanks.