5 stars to Tim my service rep!! 5 stars to Kevin! ...

5 stars to Tim my service rep!! 5 stars to Kevin! Mary in the rental department is very rude! Don't EVER make a mistake of having anything happen to a rental she will claim she has nobody to pick it up. Even if you tell her you have personal items in that rental. No type of urgency or concern . Don't let it be a storage fee, because you will be made to pay more than expected since she will claim no one can go get the car. All them workers and no one can go pick up a car?! I'm already paying the fees, why make me feel as if you don't care about me getting my things. Especially since I been calling since Saturday! Then I couldn't go make sure all my things was out of the car myself. I'll never know if I left something since she claim to brought me everything out of the car. Ban me from renting IDGAF just let ME make sure all MY items is out the car!