Woody Anderson Ford Reviews

Very well run shop. Excellent people skills. Repairs done quickly and without incident. Wonderful lounge/waiting area and fantastic restaurant attached. They also provide a courtesy van for those who can't wait on their cars. I can't say enough about how great the service department is!

Normally I give Woody Anderson Ford service Department a 5 star without hesitation! This last service visit was less than great though. My service report said my tires were in need of replacement. That the tread report said the tread was worn. That seemed odd because I had just gotten BRAND NEW TIRES 2 weeks prior. They are SO BRAND NEW, that the small rubber extrusion 'hairs' are STILL visible. This tells me either the service department needs to fine tune their machines because the readings were horribly off, or they just did a copy/paste of a previous service, or the service tech is making huge mistakes. Then I get to the payment counter, and I am told my total is "X" amount. Again, I am on a service contract! So my charge should be ZERO. I am suppose to be getting CREDITS instead! So I have to wait, because the clerk is waiting for my service Rep to change something so I have a zero owed. So now I am questioning my service contract the entire way home from this visit. Are my remaining services the true correct number, because it appears there is a PROBLEM with pulling up the right account, and doing the right services! I am questioning my oil changes, my fluid checks, and the ONE THING I asked for them to fix, the passenger side seat-belt that ratchets TIGHT against passengers, is still doing the same. So it wasn't even looked at. Am I really getting truck saving, mechanical preservation services done? I never questioned these things before. Now I am very concerned.

This was my first trip to Woody Anderson Ford and I have to admit I didn't expect very much. I had a recall on my Mustang air. I arrived on my appointed time, my car was looked over and the service person was very nice and showed me the waiting room with tv, coffee, doughnuts, newspaper, and restrooms. It took about an hour and then a lady named Liza came and got me, then took me to my car. She was very helpful. She gave me the paperwork and explain what it showed was done. I will use Woody Anderson Ford for any further
work on my car.

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Excellent Service from James Morris and was taking very good care of through this buying process. James had all the answer to my questions which ease my mind to drive away with a new King Ranch F-150. i will tell all my friends to see James for there automobile buying experience. First Class Salesman!!!

Recently me and my buddy where thinking to trade our current cars for new 2018 mustang shelby. So my buddy decided to go in for a test drive, but he was descriminated for age and judged for not able to afford that vehicle. Sales rep and manger bother rude. I would rate over all experience as -5/5. Who are you to judge us as we would be able to afford that vehicle or not!! Guess what you lost 2 car sales right there keep you shelby to ur showroom we will find it some where else

They sell cars. They're pretty good at it. Odds are if you go there looking to buy a car you'll get one. Would go back.

Great staff with a family atmosphere and friendliness.

I love Mustangs but they have a bad 6 speed, bad , clutch , rear end high price to replace , i lost around $25,000 0n a roush mustangs with only 11, 000 miles. The transmission will not ship at hi are rpm it's just a show piece that all waste of horsepower!!!!!!!

See ROY ABLES, Sales....very knowledgeable, friendly and helpful

Fantastic all the way around! Even The Quick Lane! Eric has always done a fantastic job

Always a great experience. The customer service is excellent..

Just bought a Ford Explorer ST. Adam Pinkey was the best with no pressure straight forward deal. Traded in a vehicle and they offered me a fair price for it. Two days later I ran over a nail and my husband fixed it with a plug but I contacted Adam anyway and he said to bring it in just to have it checked out. Their service department was just as professional and quick. Top notch dealership!

Great service.

I have recently bought a used mustang out of state and needed to get the check engine light checked out. They took it back and took care of it as soon as they could. Keep in mind I say this knowing that it was by no means quick but the service all the same was good.

They have a nice waiting area with WiFi as well as a diner to get some food while you wait.

Definitely brining my car back here.

I am very pleased with everyone at Woody Anderson Ford. They have went out of their way to assist me with the purchase of my new SUV.

Excellent value stay rooms clean and cleaned each day on time. Management staff was excellent. I had left a pair of expensive work boots in the room and they call me before I could get out of town I would highly recommend.

I bought a 2019 F-150 Woody Anderson. I was helped by the Best Salesperson, Stephanie Peterson, that I have ever encountered at a Auto dealer. Stephanie made sure she found me the truck I was looking for and for the Best value, too. She sent me emails before the day of my appointment with several different trucks for me to research to see which ones I would like to test drive when I arrived at the dealership.

Stephanie also, followed up with me to make sure I was happy with my new truck. I will buy from Stephanie again when Its time for a another vehicle.

Home of the 5 star review my butt. I have had nothing but trouble trying to just get answers about my vehicle. Left multiple messages, no calls back from anyone! This is ridiculous. I've left messages for service advisor, the service manager and the general manager. I just want my car back so I can take it to an actual shop to get my trans fixed. It's been there almost a month and no one will answer this needs to be addressed I've been given the run around and I'm tired of it...

I went to four different dealerships before Woody Anderson and they were the only one who was willing to treat me like an adult trying to buy a car instead an innocent female who didn't know what she was doing. As a result I get my car serviced there every 5000 miles as recommended and would send everybody who asked me to Woody Anderson. They accommodated my children with a desperate area to watch TV while buying my car. They make sure I get to work on time when I'm doing my car off for service. Customer service is their #1 property. Lisa in service is one of the hardest working females I have ever met!

I have to tell you the experience buying a new truck from this dealer was the easiest ever. First of all a great big shout out to Pete Martino for getting this done. You want to talk about professionalism, Pete is the guy you want. I contacted Pete and told him what I was trying to buy a pre-owned truck. Unfortunately with my trade I had negative equity that no one would finance a used vehicle. So Pete suggested a new truck. They had several that had rebates that may help with the negative equity. I told him I would be by after work to look at the truck. You want to talk about customer service... his response was " I can bring the truck to your work, drop it off and bring your trade back for appraisal". Then just come by after work and work out a deal. AMAZING!!!. In the mean time Pete recommended doing an on-line credit app so everything would be ready when I got there. I did just that and when I got to the dealership everything was ready. After they finalized all the numbers I then sat down with Aaron Looney in finance..ANOTHER professional. Worked up several options and finally I chose the best one for me. Whole process was painless. Oh by the way... I arrived at the dealer around 6:30pm and finished signing the papers and out the door by 8:00pm. Could not have been happier. You want a place thats professional and has great customer service then go see Pete Martino and Aaron Looney at Woody Anderson Ford in Huntsville. You wont be disappointed!

Adam Pinkey and Jon Belyeu were absolutely fantastic Adam sold me my new car in under an hour

Buying my 2016 Ford Escape was the best thing I ever did, used to have a KIA (Killed In Action), glad I no longer own, junk. Go with Ford all the way.

Staff is friendly, professional... Fast Lane service is quick and efficient... support for owner issues is above average... vehicle is,
so far, average - have had mechanical issues that have caused me to question reliability, quality, and value... but it's early yet.

Brought 2019 Ford ecosport. Great by and great buying experience. Sales manager Jerry Moseley and sales person Anna Walley were terrific.

Don Wessels is the best! His team leaves nothing to chance and always, always ensures you have the best experience. Would recommend to anyone looking to buy a Ford!

would NEVER recommend Woody Anderson Fors to anyone at this point. I have been left on the road several times (3 autistic children and myself being pregnant) since "repairs" or lack of on my van since my accident on April 22. Woody Anderson got my car on the 24th. I was told that they would keep me updated as to the repairs and progress being made, this did not happen. What I was told would take about a week and a half took more than 4 weeks and was still not right. 20 mins after I pick my car up it left me on the side of the road in the heat.

I have had nothing but problems with the AC going out every 4 days, the van overheating on me 3 times again leaving myself and at least 2 of my children on the side of the road in the heat and once in the pouring rain. I keep having to take my van into Woody Anderson every few days maybe a week and a half at the most. I have repeatedly ask to speak to someone higher up and as far as they have let me go is the shop manager Luke who has done nothing but try to put the faulty repairs on another shop (which did not do the repairs in question, i have not had problems with the repairs that were sublet to the other shop).

I have on several occasions asked to speak with Mrs. Anderson so that she may be made aware of the problems and given a proper opportunity to repair the van as the company has been paid to do. I have been told I have to follow a chain of command which to a point is understandable however not when the only two people between her and the shop manager are "always busy or in meetings"

After numerous attempts to speak with someone I called my insurance company to inform them that the van is still not fixed as thry have paid Woody Anderson to do and that they have been putting me off and a avoiding me about the repairs. Upon our conversation my adjuster informed me that I needed to tske the van to woody anderson and that they are responsible for making the repair with a non faulty part.

I then went to Ford to make arrangments to get the van back over to them and that is when I was told by Bobby (the man under Mrs. Anderson) that they will not be making the repair, that my insurance company refused the repair (which they didnt because the repair has already been paid for), I was also told that I did not need to come back and that he didn't need my money and told me that I could get a lawyer if I wanted and they could contact his lawyer.

***THIS IS ONLY PART OF MY EXPERIENCE WITH THEM. IT WOULD TAKE A WHOLE BOOK TO EXPLAIN EVERYTHING THAT HAS TRANSPIRED FROM APRIL TO NOW***

now I still have NO AIR, 7mts pregnant, 3 special needs kids and the van also keeps overheating

I DO NOT RECOMMEND THEM FOR ANYTHING

I recently brought my F150 in for a recall; thankfully drop off was quick and easy. I got to work on time and the recall was completed for me to pick up that afternoon. Thanks!

Always a good experience at the Woody Anderson Quick Lane. Friendly service. Busy some days, but I won't trust anyone else with my vehicle.

We always get great service at Woody Anderson Ford. The Service Dept folks are always pleasant, efficient, and go out of their way to make it a stress free visit.

Outstanding service from Woody Anderson Ford. Service Manager, Tim White, is outstanding when it comes to Customer Service. I'd strongly recommend WAF to my friends and colleagues. Total professionals across the board and a five star dealership.

Brian Williams made purchasing my first brand new car the best experience! I was involved in a car accident and unfortunately my car was totaled, I was devastated and Brian helped me get the perfect car. He also helped me establish my credit as a 19 year old which really helped me in more ways than I can express. While I live in North Alabama I will continue to uses the services and car sales Woody Anderson Ford offers!

I brought the vehicle in for a recall and had a check engine light like before. I brought it in early. They did the recall. And then investigated the check engine light which is contaminated fuel. They charged me to determine this although I never thought they was going to. Theis is the second time in 4 years the vehicle had water in the tank. The fuel filter water seperator is a joke. Apparently ford has to replace the whole fuel system. 8 thousand dollars but I do not know because I asked for an estimate and have never been sent one. It s beem over a month. Water contamination is not covered even though this dealershiip did the work last time.

Stacey is a real asset to your dealership! She genuinely cares about the customers she comes in contact with.

The best dealership I have ever done business with. The Service Dept is outstanding. They are very customer oriented and strive to get your vehicle completed and returned to you in one day.

Outstanding service with salesperson Anna Walley and with sales Manager Jerry Moseley. Thank you both for such a pleasant car buying experience.

Stacy thank you for handling my service like a champ!

Absolutely phenomenal service. Brandon Zinn was my contact for repairs. I had a complicated issue that was resolved in the shortest amount of time possible. Brandon talked me through the issue and was quick to answer the phone every time. I highly recommend Woody Anderson Ford!

I have had a couple of bad experiences with this dealer. Previously I had ordered a vehicle that came in damaged. I was not notified when the car arrived, I just happened to stop in to see the new car being repainted in their body shop. When I asked them to cancel the order they assured me it was taken care of. I found out 10 weeks later that they did not cancel the paperwork, and had paid off my trade-in. It took them roughly a full year to get my loan reinstated.

More recently I had purchased a new vehicle from them. I also purchased the maintenance plan along with the auto butler plan. I did so hoping that I could have my car cleaned and maintained at the same time. It turns out that getting you car serviced on Saturdays is a major inconvenience. You show up at 9 AM and they say "come back after lunch and we can tell you if we will have time to get your vehicle in." So i canceled my maintenance plan intending to go somewhere more convenient, but it turns out the auto butler service (a service which had yet to be provided to me) is not refundable.

Within 5 months of purchasing my new vehicle I have traded it in for a Toyota just to ensure I would not have to go back to where I purchased it. Woody Anderson Ford does not care about the customer, just the sale.

Would give 5 stars but i did my own diagnostic and figured out what was wrong with my car... overall they were very professional and kept a very clean shop. I would return. Prices are kind high compared to other shops.

Jim Siegel was really great, so sweet with our 2 yr old and I would highly recommend him if you're looking into purchasing a ford.

As a woman, I approach car buying very non-mechanically . I just place my trust in the salespeople. When I went to Woody Anderson Ford, I met Jeff Parker, who asked me what model I had in mind, and proceeded to show me what they had in stock, or could get. Within hours, I had my "New" 2015 Ford Focus Hatchback, with many more options than I had expected, and Jeff got me every discount I was entitled to. I really appreciated the efficiency of everyone involved in the transaction, and would recommend Woody Anderson Ford to anyone in the market for a new or 'Certified Used' automobile.

Holly is awesome! She helped me solve some minor concerns that I had with my vehicle all while giving great customer service!

Stacey Adams is an amazing person! She is very straightforward, helpful, and caring. She is eager to help anyone and everyone. She is wonderful to anyone and everyone she comes in contact with. I would definitely recommend asking for her when you go in. Stacey you rock!!!!!! Keep up the great work!

I get my oil changed there every month, and have lunch at henery's while I'm there.

Woody Anderson Ford is a great dealership. I drive a Ford Focus financed through Ford Credit. The car is kinda crappy but they make up for having superior service and timely manner in fixing any problems. As long as you are under warranty. Without the warranty, service can get pricey. But the QuickLane keeps my vehicle top notch when it comes to general service.

Always a great place to purchase and service your vehicles, friendly service and great sales deals.

The Service department (Corey) is top notch. I will definitely use Woody Anderson Ford again for all of my maintenance needs. Thanks to Corey for his professionalism and excellent customer service. Cheers!

RJ Lanza is the best advisor to work with. The dealership is always professional and clean but RJ is the reason I go there.if anyone is looking for a good advisor ask for RJ Lanza.

Stacey Adams is the absolute best!! She is the best in customer service there is!!!!

By far the best dealership I've ever bought a car from in the past 20 years! I had a more complex two car trade. We quickly agreed on a price for a 2015 CPO Ford Explorer (and by "agreed upon" I mean I told them the price I wanted to pay and they said OK). We then moved to the value of my trades and they offered what I requested AND found an additional $750 CPO Ford rebate. Gary Wallace (sales person) and Tim Mahathey(sales manager) never attempted to "hide" the numbers ensuring the price of the Explorer, value for each trade and the rebate were all separate. Gary even came to my home in Madison to drive one of my vehicles to the dealership, returns calls/texts very quickly and kept me informed of the status of a minor repair. Phillip Henderson (sales person) also later assisted while Gary was out of the office in getting some "we owe" work complete and ensured I had a loaner car for the day. He was extremely professional and never missed a beat knowing exactly what needed to be accomplished, ensuring my limited time was a priority. I did have to go back an additional time or two because the weather mats had to be ordered and a new key had to be made BUT each time there was a clean waiting area with fresh coffee and recently baked cookies. On one visit Mrs. Anderson (owner) actually bought me lunch in the dealership's restaurant and spent time discussing my purchase experience. The positive culture of the dealership you read about in the reviews is directly attributed to her attitude and presence at the dealership. The guys I worked with on this deal couldn't say enough positive things about her. When it's time to trade my son's mustang I will definitely take my business to Woody Anderson in Huntsville!

One of the best Ford dealers that I have had the privilege of visiting. When you go in ask for Brian, he will take care of your every needs

I traded in my 2012 Fiesta for the 2016. I was not happy to see the resale value of the 2012 earned me so little and added over 5000 to the purchase making it difficult to finance. The salesman and loan officer were friendly and patient but did not get me the car at the monthly payment I wanted.

Woody Anderson is a full service Ford Dealership which is very accessible. You can get in for service with no delay.
On this service I had the Bulter Service which is a cleaning and waxing of my F150 truck. They did a good job but I am very pecuilar about my vehicles. On this treatment attention to detail was lacking with insuring that wax was removed from inside door edges, door handles and all areas that open, around edges. This service is great but I would like management to do a quality check once the service is completed to check these areas. I appreciate the service I want a quality job.

We were extremely impressed with the help we received at this dealership. Don Wessels was very helpful and put us in touch with Jim Sigle. We are careful buyers and needed someone who could explain the technology behind the hybrids available from Ford. After doing a lot of research, we found that the Fusion Hybrid and Energi were highly rated beating out the Toyota this year. After driving this car we understand why. As for the salesman, Jim explained everything exceptionally well. The best part was that these vehicles, which can be difficult to find, was available at this dealership through the commitment of the owner to get them on the lot quickly. Typically only large metro areas get these first. We fell in love with the car and the staff at WAF. They were helpful, friendly, and very knowledgeable. We felt at home and never felt pressured. Jim took his time to take us through all the features, the pluses and minuses, and then took us through a test drive that clearly showed how the car works and reacts on the road. Truly this was a superb effort on their part. After 20 years of Volvos, we are back in a Ford and WE LOVE IT. Thanks Jim and Don!

Helpful and prompt. Always a pleasure to deal with these folks!

The quick lane is anything but quick. The mechanics I have sat here and watched are extreme inefficient. It amazes me their isn't a manager or supervisor on duty digging in theirs butts about the lolly gagging. It took an hour to get the oil drained, tires removed, and one tire balanced. Normally they are slow but this is beyond slow. The staff present a inefficient and oh well attitude. I won't be vising the quick lane anymore.

Great place for breakfast! Wonderful customer service, service department is friendly and knowledgeable. Best place to buy a Ford. Sals people are wonderful. 5 star dealerships

I m always skeptical of car buying, but I just bought a car from this dealership and was taken care of as if they were my friends! Effiecent, professional, and truly helpful staff! If you re in the market for a car go see Lee and the whole crew at Woody Anderson! If you don t know Lee Wood, you should! He s the best of the best! I can assure you, you won t walk away disappointed!

I definitely had a 5 star experience. My service advisor RJ Lanza and my Tech Anthony Golden kept me posted of every step they took to repair my vehicle in a timely matter. Thank you WAF!

Awesome, service dept. Thank you for your always taking care of my truck

Service department identified the problem promptly and fixed it the same day.

I took my car in for an oil change. 9 hours later they still hadn't started it. I specifically went here since I was new to Huntsville and will be buying a new car soon and have been very happy with the last 4 Ford vehicles I have bought in other places. Unfortunately, the service you get is as important as the vehicle and there is no way I could deal with this service center on a regular basis. How it can take what they are estimating will be 10 hours to change the oil in a Ford Flex is beyond me. I will be trying out other car dealerships before I buy a car because Woody Anderson will NOT be where I go.

Good people to work with, courteous and efficient. I dropped my vehicle off and used their courtesy transportation service to go on to work and get back to pick completed vehicle service.

I ve been going to Woody Anderson Quick Lane for several years, I wouldn t go anywhere else! Front desk guys are the best.

No issues with Woody Anderson. They did a very good job & it was finished when I was told it would be.

Nice staff and easy to work with. Would buy from them again for sure!

Love this place! I'm always greeted with a smile, and usually by name. Best customer service EVER! And they have cookies!

I was more than pleased with the recent work done on my 2005 F150 by Woody Anderson Ford !

Just bought my 4th Vehicle from Woody Anderson! George Kostakis was my salesman. All of my experiences with sales and Service have been amazing. This last vehicle purchase however has been by far the best experience yet! George was awesome! Thanks Woody Anderson Family!!!

Y'all did not have hot chocolate in the waiting area.Some of us do not like coffee. The old waiting room did. Miss it.Other than that it was aok.

Great service on my car! The employees are all very nice and kept informed of the work on my car. The customer waiting area is amazing! They even have a full service cafe! Not like any other car dealer service area that I have ever seen!

I had a check engine light come on my 2012 F150. Carried it to Woody Anderson Ford where they identified a problem with the Catalytic Converter.
I was informed it could be covered under warranty but they would need to check the code to make sure.
It was covered and an the issue was corrected in a very timely manner.
The service personnel kept me updated through the part order & service process and the vehicle delivered back on the date they said it would be.

Great experience getting my F150 serviced. Knowledgeable technicians, reliable work, and friendly staff. I never hesitate to call Woody Anderson Ford if I have questions or need scheduled maintenance performed.

Fantastic customer service. Told me exactly when to come back for my car. Kept me informed on everything they were doing with my car. They got my baby back to me in perfect condition! Want to especially James Cooper for the promise he made to me on getting my car to me as soon and as perfect as he can.

Bought our 2010 Flex there in 2016 and we were blown away then with the customer service! And we weren't hassled by the sales team, like at other dealerships ;0) But we had to bring the Flex back a few years later for some warranty work engine work. Ford was hesitant to repair the vehicle but Woody Anderson's service team went above and beyond to make sure our Flex was repaired the right way & that Ford honored the warranty! I dont see us shopping for a future vehicle anywhere else!! They are DEFINITELY worth the drive over! Thanks again for being an awesome place to do business!

I went into Ford looking to trade in my Ranger for a New F-150. Brian Williams and Lee Wood made the buying process great. While trying to compare two trucks, Brian held onto both sets of keys so that we could make the final decision on which one to purchase. If you are in the market for a new Ford, definitely go see Brian and Lee!

Great place to shop for a new car. The service is both friendly and professional

Great place, friendly staff, my car always looks good when I have to get something done!! 5 stars easily!

Woody Anderson is amazing. They have always done my services. Patty(service coordinator) and RJ(service advisor) always go above and beyond when taking care of me and my car. I highly reccomend this place!!

Exceptional Customer Service

In this day and age customer service is lacking but not with our salesman George Kostakis, he went above and beyond to get me the vehicle i wanted and then delivered it to me personally. I told him what i wanted and what i could spend and he got me the best deal at the best price. He is always available to answer any questions, i hate reading manuals.