Follow up to my 1st review. I was contacted immedi...

Follow up to my 1st review. I was contacted immediately after my review from the Woody Anderson Ford team. The service department verified the part in the online catalog did not match my vin number for my escape. Though, was still able to order the correct part and get the problem under warranty fixed within two days. Thanks for stepping up the service and following through.

Want to start off by saying I have always owned a ford since I was 15.
(Mustangs, Explorer, Focus, Escape)
Have no problem with the sales team or my salesman Daniel Lopez.
The sales team is the best in Huntsville.
My problem is the service department. They are the worse in the state of Alabama. Besides owning a 2017 Ford Escape, I also own a 2013 Nissan Leaf. The Nissan place has got Woody Anderson beat in the Service Department on so many levels. Mrs. Anderson should take a page from the Nissan dealership and setup the service in the Service Department.

I have been trying for 6 months to get a simple 110 outlet replaced under warranty. I have had numerous appointments saying the part has came in only to bring the car down to the dealership only being the wrong part. Once again today I had an appointment to get the outlet replaced. I received the call at 7:15am the part was here. Made the trip to the dealership only to be told again the wrong part was shipped.
What a JOKE !! Mrs. Anderson you have a bunch of Clowns working for you in the Service department. At the rate this is going my warranty will be up on the Escape before it gets fixed under warranty.

Want this review fixed? Fix my 2017 Escape.