WISE

1) I still haven't received my product so I can't really post a comment, but it has been several weeks and still I'm waiting for my purchase. 2) Almost a month and I've received several emails asking about how your doing when I still haven't received my initial order. How would you feel and how would you react or post a comment??? 3) It's been almost 2 months and still no word or receival of my order.

I put an order in with you and never got it. I have told others and it is being spread to work places.

Ordered in sepSeptem of 2018 NEVER received my order. :(

IT HAS BEEN MANY MANY DAYS AND STILL HAVE NOT RECEIVED MY ORDER!! WHY, JUST DOING BAD BUSINESS!! THE BEST REASON NOT TO USE THIS COMPANY AGAIN!!

My wife and I tried 6 different kinds of prepared meals. Each one was progressively worse. I don't know which ingredient it is, but something (in every single meal) makes the inside of your mouth slimy and coated with slippery muck. I appreciated the cost ($2.50 per meal vs $5.95 for Mountain House) until I tasted the meals, then I regretted the purchase. They really are survival meals...because the only way I would eat them again would be if I was actually starving to death. The most satisfying part of Wise Company prepared meals is dumping them down the drain after your third bite.

I have requested samples several times and have never recieved one.

Someone charged my card $279.99 and ordered food with my debit card. They cancelled it as soon as they opened Tuesday, before it shipped, and said they would refund the money and cooperate with law enforcement to catch the culprit. The money has yet to get back to me.

Botched shipping twice. After a month, cancel my order. Bought two buckets to keep for emergency , customer service is lacking. Apparantly most 1 stars are cause of shipping issues.

This is the second time that I have requested a catalog and free sample to test. NOTHING Again. I guess that they really don't need new customers. Good Luck everyone

Bad company. They did share with me that they could not deliver their product for 2 1/2 month after I ordered it. They had my email as well as my phone number yet I never heard a word until a week and I had to call them. Now, almost several weeks I have not got my refund of $659.07. Shameful!

One of many on their growing list of disappointed customers. Ordered product showing to be in-stock over the phone on 2/28. Have received only a few sparse updates on ballpark extended production/shipping dates that my product would be shipped. Called into customer service at the end of the week of my scheduled to depart. CS had little to no additional information, requested a supervisor. Was transfered to a 'Brian' and left a voicemail. 24 hrs later, NO returned call. Called CS again to be transferred to a different support person, did not get her name, someone supporting CS from HR. Tried to request a callback using phone features and was disconnected. Tried to call back and the main toll-free number want to voicemail directly. AVOID THIS COMPANY - THEY ARE IN THE PREPPING BUSINESS AND ARE NOT PREPARED THEMSELVES!!!

May 28th. STILL waiting for my order from February 25th that is still incomplete. Very pleasant conversation with wise employee on may 29th. I was emailed preperation instructions and told the rest of my order is in the system, but still has not shipped.

Ordered $250 of food from this company weeks ago. Zero response on when it will arrive, if ever. NOT RECOMMENDED.

Never got my product. It was a big order of in-stock items. They kept leading me on and not answering emails. They started running t.v. ads to bring in business and then could not handle it because they did not have the inventory. THAT IS PER THEM! Buyer beware

Maybe 1 star will turn to 5 stars IF I EVER GET my whole order!!!

Ordered a sample box to test the quality of their product, after two weeks the box still has not even shipped. Had to go with another source for long term food storage.

They're sending me a satisfaction survey about my order, but I haven't received it!!!!! I call customer service and no one answers! UGH!!!!!!

So far they get a 1 till they actually believer there order, not the first time i have order produces like this, but never ever had such a long wait. I used other companies before...

I never received my entire order, and nobody answers the phone.......EVER. I left 6 messages over a month trying to tell the ReadyWise clowns I didn't get my whole order. Nobody calls back. It's to the point where I have to call my bank to dispute the charges since ReadyWise won't help me. I should've paid attention to all the bad reviews but I thought it would be different with me. Also, you can get the same product at Costco for 1/3 the price. DO NOT ORDER FROM THIS COMPANY!

Placed an order that was in stock based on their website. After two weeks I didn t receive any shipping info so I called Customer Service. They told me the food buckets were in stock, but they were waiting on the water filters and fire starter to ship the order together. A week and a half later I received tracking info and two days later received the water filters and fire starter. I called the Customer Service line again and asked them about the food buckets to which they said they are out of stock. The representative told me the buckets were reallocated to another order and then proceeded to tell me that they don t have an expected date for our order. I was told to simply sit tight and hope for the best. Awful service and terrible business practices. Would not recommend and will not be buying again.

I placed my order on July 11 and never received my order. The products were in stock when I ordered them. Though they were quick to charge me for the order.

Placed order on 2/28/20 and was told it would be 2 to 3 weeks before it shipped. Last week I was informed that 2/28 orders would not ship until the week of 4/6. I understand a 2 to 3 week delay with current virus problems, but 6 weeks???? Just hope I get this in 2 weeks and the food is good. My order was before the virus was even in the USA.

still havent recieved my order or any tracking info.I tried emailing for information and it was sent back to my inbox.Various times,No one ever answers the phone.I left my number and order # and still no call back or information on my order.

Wise made it appear that they had items in stock and available for shipping, they actually had what appeared to be an in stock counter, which made me feel comfortable placing my order. However, after the order was placed, there was no follow up communication. My credit card was charged and nothing for over two weeks. Only after I reached out to them regarding the status of my order, which based upon the information given at the time of purchase was long overdue on delivery, did I find out that the items would be delayed. Had I known that the items were not available at the time I was placing the order, I would not have made the order. I am not happy with what I perceive as a bait and switch on the available inventory. Wise is not alone in this tactic, there are other companies in this sector that did the same thing. Very disappointed.

My credit card has been charged and the order is still pending, 17 days. Hard to evaluate the quality.

Order some food end of Feb, its still processing with no shipping. I understand your behind with orders. But I tried to chat with a rep to asking when I might get it or an update of some kind. I gave my order number and then didn't hear back for nearly 20 minutes. No response, I asked he was still there, nothing. So I closed the chat hoping someone will reach out to me. First time ordering from this company and not impressed. Update! Still 1 start because I emailed about 4 days ago now , because the rep asked me to, and still no response. So, basically, what we have here is no one will respond to when my product will ship, but they sure as hell took my money fast! American company at its best! I would steer clear of this company and find a company that will at least talk to you.

Placed an order on Wednesday, and the order is still processing . Pretty poor service. UPDATE It has now been two weeks and it is still processing. I called customer service and they said some items were back ordered. They were sorry for no communication about it, but they don t do that. I will not do business with them again.

My order of December 27 has still not arrived even though my credit card was charged.

I ordered a 120 day food pack a month ago. I have been told THREE different times that my product would ship within days. I cant express my frustration fully. Today, when I checked in the customer service team, they couldn't even find my order without difficulty. One month and still no product.

Placed an order end of Jan...never received my order and it s now April 20th and it still hasn t shipped, an email was sent saying it would ship first week of April and never did. Left many messages and no one ever called me back FINALLY got ahold of someone today they still have no idea on ship date so I canceled my order for a refund and they were super snotty about it too! Unacceptable!

Ordered 72 hour emergency kit on 11/29/19. It arrived 12/6/19. Opened it to make sure everything was good. It was not. Did live chat on 12/6/19. Told him 2 of 6 items were damaged (upon further examination it was 3. Two had holes, one actually leaking powder and the third had minor holes.) He didn't take any info except order number I previously supplied and email, stated customer service would send out. I called on the 9th where phone just rang and rang. After couple tries thru out day finally got ahold of someone and told them about the third pouch as well and that he didn't see anything from live chat. Said they would replace those and had my mailing address from order number. Again was asked for email. I didn't receive any notices thru email so called on the 18th. He gave me a tracking number and said it would arrive on the 23rd, which it did. I received the original two that was mentioned in live chat, of which one was just a gold pouch with no instructions, pictures or size. So now that I had thrown out the food that was torn I have no instructions fir the creamy vegetable pasta and am out the maple brown sugar multi grain cereal.

I ordered on 3-3-20 never received a conf. email or anything that confirmed my purchase and give me a delivery date. Called Friday was able to talk to someone who gave me a order number that I thought I could use, but not so. Was told my order was to ship to me by 4-15-20. I would not have ordered this if it was going to be that long. This is really bad business. I'm not happy about this and will not buy from you in the future if this is the way you treat a customer. there was nothing said about delivery time when I made my order. Oh, and I still have no confirmation of my order. Tried to look it up but no way to input the number I was given. Randy McConville

Where is my order? says it is out for delivery on March 12 th today is March 16th, not ordering from this company again.

Have not received my product yet. It was shipped to the wrong city and state. Not my fault I had the correct billing and shipping address. When I saw your mistake I called it in but it still went to the wrong address. Hope it comes soon.

Hoping to get the product I ordered on the 13th of May. Called and was told they are moving their warehouse. It's now the 27th and still no product. My account was charged on the 13th. Most companies charge when product ships. Have ordered before and not been this late.

BEWARE. They are selling food that isn t even produced yet, then repeatedly missing their promised ship dates. Over and over and over. The don t respond to email, don t answer the phones, absolutely abysmal customer service and fairly dishonest to make repeated promises and not keep them. I ordered THREE months ago, long before any lockdown. Still nothing but broken promises. Plenty of their competitors are far better companies with far more honesty and far far far better customer service. LOOK ELSEWHERE.

Thought i might try a sample to see if purchasing was a good idea. Ordered weeks ago. Keep getting annoying please rate your experience emails. Listen folks i havent received any product just what would you like me to rate? Still waiting

Being a preparedness company I would think you guys would be more prepared for an epidemic like the one we are currently in!!

We bought our food Jan. 4th and have not heard from you about our purchases, We were told about a week and a half was the time for us to get our food and we haven't heard a word from Wise about anything...We have no idea what is going on and we would like to hear from you about where our food is and if it is coming or not...Not very happy

Going on a two week camp/hike and a friend recommended I try their sample, I get the sample in the mail and its smashed to dust and the sample was so small that the 3 bites you get is only enough to just piss you off. So needless to say I was pretty bummed out!! Went with mountain house instead.

Paid for my item have not received it yet waiting to long why would ask me to rate it when i am still waiting on it

Where is my order. I wanted now. What's going on? You took the money and didn't send the goods.

Went to website to find out when order will be processed and initiated two separate chat sessions which resulted in no replies to my email. Later learned through phone rep that my order was not in stock, even though the website said it was in stock and available at time of order/purchase. Can t help but to think current crisis is being capitalized on or my order was diverted to other higher paying customers.

Everything is great except I have not received my order bought and Peter for

Absolutely horrible company to work with regarding customer service I placed a order on feb 27th. Time kept passing by no word or email when the item would ship. Granted I understand things have been crazy in the world but have some communication. I started calling to try to get a refund, Would never answer the phones finally got through 3 weeks ago about just getting a refund which still has not posted my account. This place is great and stealing your money. I would never recommend anyone purchase from them.

I was told 2-3 weeks for delivery 7 weeks ago. Still no updates on my account. The order just says pending. I have gotten 2 different emails telling me different weeks that my product should ship, but that date has come and gone. I have tried calling but no one answers the phone. I know its a real company, but it seems like a scam at this point because they took my money almost 2 months ago, and I can't even get anyone on the phone to talk to me about it.

I completely understand that the level of orders might be overwhelming at this time but I cannot rate something that I have yet to receive, I should have received my order by now. When I placed my order, it showed in stock and I decided with this company over the others because it appeared that the timeframe would be quicker than the others. This is a stressful time, please don't decieve people, this situation is escalating like a brush fire and people need to feel secure while purchasing emergency supplies.

Ordered Sept 5th. Recieved it Sept 24. Four packages of Hamburger helper type pouches. (About a $2 bucks apiece at Kroger.) In a box, not a bucket. For $20.00 bucks. Slap any box meal in a mylar bag and you have this product. I wont be back.

I have not received the sample yet so I can not review the product

Husband ordered the food and made sure it was in stock they took payment, then after 10 days with no information they say it will be another month until it ships. They could have told us that earlier. I ll update this if we ever get the food to taste.

Sells their product through the use of fear. There are reasons to have a little food reserve and they can be nice for camping. The end of world scenario demonstrated in their ads is irrational and a distasteful ploy aimed at pushing people to purchase their products.

I ordered a free sample and never received anything so I can't respond on the product. I would still like to try it. Thank You

Still waiting on my order from September. Told it was because of the floods and now the fires. Odd, since I ordered before both events. Told on three occasions of a new shipping date and it never happened. Called today and it went to voicemail. Oddly the voicemail doesn t even say it s customer service....just leave a message. Got on chat and told hopefully next week and then Nic disconnected. Hopefully will get this prior to the zombie apocalypse.

Terrible company to deal with and work for. They state they have inventory available, but don't actually ship it, and recently fired an employee who saved them over a million dollars by catching an ongoing error. Avoid this company at all costs. Horrible values.

I ordered 3 items from the Wise Company on August 9th. Three weeks late I received 1 of 3 items but it was damaged. I call the company and they said they would replace it for free. I still have not receive the replacement item nor have I received any of my other items. I strongly recommend that you DO NOT BUY any products from this company. They will take your money and not deliver anything.

I understand being out of stock, but don't charge a customer until the item is shipped. Notify about out of stock conditions in a timely manner. And return phone messages in a timely manner.

You lied about your orders taking two weeks to ship, was really 8 weeks. Shameful

Terrible customer service. Buyer beware. I have tried to talk to someone in customer service for a week. No response. Left messages and sent an email. They happily take your money then don't provide any response to the status of your order. Do yourself a favor and shop elsewhere.

Placed an order back in July - only part of the order arrived with no email or update as to the ETA of the missing item (fuel). Reached out in August and September looking for an update, was assured it was on the way. Finally in late September I requested a refund, which I was told would take 5 days. (proving it obviously hadn't even shipped at that point.) I still have not received the refund to my account, although I received an email from Wise Company stating it has been refunded. And still I'm receiving sales calls to sell me more product - what?? I do not recommend this company.

Ordered item weeks ago and still not r.eceived. Plus no word on order status.

Why do you ask how you are doing when I have no recieved my purchase? Dumb what do you expect me to say?

How are you even supposed to get food in water if your power is out and you have no water? This idea doesn't make any sense

We have not received the order we placed 3 weeks ago and have had no communication from the company since the first confirmation email. The have not replied to my email or my two phone calls.

Well wanted to try your company and all started off really well. I was promised a sample of your food and well never got it. So not to impressed at this point. Guess I'll stick to the tried and true, Moutain House. Sorry guys

i have had a problem with an order and left a message 6 days in a row with customer service and have not had any feed back very disapointed with there customer service. this is the second time that you have sent me a review and still nothing has change you have e-mail me to see if there is anything that you can due to fix the problem and it has been 3 weeks and nothing has been done about it. very disappointed with your customer service

I have yet to receive my product and every time I call to speak with customer service I get an answering machine. I would really like to speak with someone or get my money back... PLEASE and thank you!

Didn t get the product so I can t have an opinion on it. Ordered a while back but two weeks later nothing.

I still have not received my order and yet I m getting a survey on how they did.........

Ordered...and paid n March 8...May 13...still no product shipped. Feeling ignored and let down.

I placed an order on Feb 27 and am now being told that it won't ship unit April 6th. The reason I ordered through you was your site said you have product in stock and it would be 2 -3 weeks for delivery. Now your telling me it's minimum 5 weeks before it ships.

Their product is great. If they actually ship it to you. Like some of the other posts I have read, I ordered some of their products that were all listed as in stock. This unfortunately was not the actual case with any of the products I ordered from them. They make no effort to tell you the items you are ordering are back ordered until after you have paid. That is right. They take your money up front then tell you it is back ordered and then don't supply the product. In my case for over a month now and counting. Like similar posts they keep telling me it will be next week, next week, etc. They have a canned response as they don't even ask you for any order information or anything. They simply tell you <fill in blank product> will be shipping next week. So you call week after week waiting for your product and not getting it. The entire time they have your money already. The term fraudulent comes to mind when I think of them. Also, morally bankrupt. If your products are taking a while to manufacture you tell the customer up front, take the order and then charge the customer only AFTER you have actually shipped the product. Disappointing to say the least.

I ordered on March 4, 2020 and still have not received my food. They are quick to take your money but not so quick to send the product. And they don't return calls or emails. Very dissatisfied.

Received a shipment of Wise food that was not ordered. Immediately contacted Wise to report the fraud and to return the food, unopened and unused. Also contacted the credit card issuing company and immediately disputed the claim and the charge. Food is returned and all is assumed to be resolved. Then one-month later, my bank informs me Wise is claiming I did order the food and the back pack, and that unless I can prove otherwise, I will be billed $430 for items I never ordered and that I returned unopened and unused. The survival backpack was never even shipped, but Wise is charging me anyways.

Worthless. You might be dead of old age before your order arrives. Never again!

Ordered 6 month supply plus two 55 gallon water storage cans Feb 24. When I talked to the man on the phone he walked out and said they had the water storage cans in stock in the back. I told them I would pick them up in a couple days and the food was promised in 2 weeks. Paid for everything. Called in a couple days on the way in to pick up the water cans only to be told they were gone. Didn't know if or when they would get them. Called in 2 weeks on the food and was told it would be another 2 weeks. Called in another 2 weeks and was told next week of March for shipping. Didn't get it! Called and was told it would ship the week of April 6th. Didn't get it. (Why can't they send emails and keep customers up to date?) Didn't get it that week either. Called April 13 and was told it will ship this week. Great! Got an email today, April 14 that now said will ship at the end of April. Are you kidding me?! Called to cancel order and now no one is answering the phone....Left a message waiting for a call back to cancel. Does anyone know if this is really a company or a scam to get your money or just hold money for an indefinite amount of time. Sometime in the last 2 weeks got an email saying something about new people and getting orders out by 8 weeks from date of order now. Don't have the email now so I'm not exactly sure of what it said. On the second call I was told they had added more people and another shift to process orders. Wonder if that was true or just another way of excuses. Order food from somewhere else is my suggestion.....

After two months of being led on with false delivery windows and excuses, I never received the products I ordered. I had to initiate contact twice to request a refund, which was issued, but no apology or response. Buyer beware! Completely dissatisfied with this company. Had to go elsewhere.

Well I haven't bought anything yet but it's easy to sign up. I'll update more in the future. Ok an update. I brought a 3 day sampler and it took a month. And all the packages where ether cut or poked. They replaced my order but it over 2 weeks to get it. And the packages where still horrible looking. I will never purchase any from wise food's again.

Ordered almost a week ago and check the site and it shows still processing.....paid with amazon, but not shipped yet????

Ordered one bucket of meals with 2-3 week delivery time. Materials have yet to be received and are still processing four weeks later...no updates from wise on why the delay. I should not have to reach to you...you should be updating me regularly on the shipment. I ordered when materials were still in stock- so this is really annoying and is no better than other long term Food store companies. You can do better- I know it.

I truthfully cannot rate Wise Company as I have not received my sample product. I ordered my sample around September 11th. I will gladly rate Wise Company as soon as I try the product.

Play Store order received no communication no product no nothing what a joke

we placed and order over 3 weeks ago and have still not received our order or a shipping update.

Placed an order on 9/1/17. It s now 11/4/17. Still hasn t been shipped. The last time I complained they said they would ship by 11/1/17. They haven t. Thank goodness we didn t need it. I hope it arrives before we do need it! Very frustrating. And they keep sending me advertisements. I ll order from somewhere else next time. I would rate it at zero stars if it would let me. An emergency food company that doesn t deliver because of all the emergencies...

I did not get the sample they all said you was going to send to me

Placed an order about 1 month ago and communication has gone dark.

Ordered a sample 2 months ago. Nothing ever arrived, but my email has been bombed by them ever since... great way of sending me elsewhere for my needs

Signed up for the "free sample" after a co-worker recommended the wise brand. Little did I know I would get a phone call later that day with a rude, salesman who immediately wrote me off as a potential customer because I didn't own a business and didn't tell him I was looking to buy without at least seeing how a sample tastes. I guess I didn't meet his requirements to receive the "free sample" so I finally told him to keep his sample and remove my information from their database. Maybe its a good product as some have reviewed but I have lost all interest after my exchange with this particular representative unfortunately.