We bought our food Jan. 4th and have not heard fro...

We bought our food Jan. 4th and have not heard from you about our purchases, We were told about a week and a half was the time for us to get our food and we haven't heard a word from Wise about anything...We have no idea what is going on and we would like to hear from you about where our food is and if it is coming or not...Not very happy