WISE

I'm very disappointed in the mail delivery part of this experience I've ordered from you guys before and it never took this long to get my package so I've called twice and they said the reason I so late is because it went smart mail because I had a PO Box I don't have a PO Box I have an house address not sure thst I order from this company again. The representative that I talked to said well you shouldn't need to worry you're still going to get it no matter if it's late or not that wasn't the point the point was I thought I was going to get it a lot earlier and it's like 2 weeks since I ordered.

I placed an order and was told 2 to 3 week delivery, now they are telling me 6 weeks, we will see if this is accurate. Also customer service is very unresponsive when you attempt to contact them. They are overwhelmed with the amount of business they have right now. They WERE NOT PREPARED FOR THIS EVENT!

Sliced peaches are not sliced. Very small diced up pieces. Same with bananas...not slices at all. Fruit tasted really bland to me. Won t buy again.

I have not received my order or a contact telling me when my order will be delivered.

Ordered November 5th, credit card charged 728$ on Nov 6th. After order auto reply of delay that would be 2 to 3 weeks. No contact since then. Its now the 19th.

Placed my order February 28. Received the order May 8. I did receive some updates saying orders were delayed but the updated shipping date was not met. I finally received and am pretty underwhelmed. Buckets are filthy. The box they arrived in looks constructed from 3 smaller boxes and is falling apart. All the info on the food was on the website but had I realized the breakfast bucket is just granola I probably wouldn't have ordered this package. Doesn't really seem worth the money now that I have it in front of me. Have not tried the food. Hopefully won't have to..

I recieved the wrong product...although what I recieved is a good product, it is not what I ordered.

Its taking a long time to get my order.. If it comes like the reviews say then i would suggest they cut down the package size..

I didnt even get the sample so how could i even rate it

I am still waiting on another order. Just enough for my family of 4 for 20-30 days as a part of my disaster preparedness kit. I never viewed 3 days as sufficient. The 2 rating accounts for the fact that I haven t heard anything from Wise about my order.

Your shipping takes way too long we ordered before COViID19. I will buy elsewhere as we build up our prep stock

I absolutely LOVE the products. The ONLY issue and why the two stars is not for the product nor customer service itself but only because it was a gift, promised to arrive by Christmas... So, I didn't have anything to give to my dad or brother. I know it is coming so they will have to wait. I also know it's likely not the company, rather shipping during the holidays. This is the only reasons this is not a 5 star rating. Other than that... I'm a huge fan.

Submitted an order on 6/5/20 and still have not received it. Would have been one star but I'm considering the virus effect.

I understand there are shipping delays, but I ordered an "in-stock" item in the beginning of March and in the middle of May have not gotten my complete order. Two emails sent to find out an ETA and still no response. I would just like to hear from someone.

They charged my credit card a month before the order shipped giving them a nice cash flow and me a nice interest charge and no order.

I haven't received my samples so I cannot really give WISE a good rating. If you send me the samples then I can post a better rating.

Never received the free package of food to try out. And I sent a request for Dave still hasn't answered me. I felt like something was weird about this web site ?

ordered 8/13, but nothing was ever delivered. 8/27. Kinda odd for an emergency rations company.

cannot get in touch with your company to get status on my order. please reply. thank you.

Almost impossible to get an update on the status of my order placed just under 3 weeks ago. No one answering the phone, except an answering machine. No response to EMail inquiries yet. I was able to get someone via chat, but person said they didn't have abiltiy to check the status of my order?? Come on. I understand things are crazy right now, but this was placed 3 weeks ago. Surely I could at least get a status update. Hopefully once the product arrives, my experience with the product itself will be much better than it is with the company right now.

They ovver samples, I have requested samples several time. Never got one. I ordered based on reviews and was billed right away but my order did not arrive for weeks. At this time I am trying to get a delivery date on my second order. My CC was charged over a week ago but still no date for shipping and no answer to my email contacts to the company.

You sent me a sample and it was awful in tast ans texture.

I have bought a few items from Wise. The products I was sent are fine but the customer service is not so hot. I ordered the advanced AmmoCan medi-kit. They sent me the lesser kit. I had to wait a few days to get my rep to get back in touch with me. There seemed to be confusion as to when I would get this issue straightened out. I hope I will get refunded for the kit that was on unknown back order. I have not received a UPS return label created yet to return the lesser first aid kit. We will see what happens...

I made a order on the 22nd of Nov. And still haven't received and conformation that the order has even been shipped yet. The two stars are for the price.

The company takes to long to ship out products ordered. Wise Company takes the money quickly however doesn't get the product out as swiftly. In today's eCommerce business order processing is key.

I am surprised you asked me how I thought you were doing. Since I placed my order exactly two weeks ago, I have received one email acknowledging my order. When I log in on your website to check the status of my order (just did that again), it says my order is processing . Does it really take two weeks to process? I expected receipt of my order before now. Or at least an email advising a delay and a delivery date. I ve ordered from Wise in the past and you were much better than that. Yours was a great sale - but not if I don t receive what I ordered.

Received cut open milk in your 72 HR samples I bought.Im a retired CCFD FIREFIGHTER lived a work truck 4 Major Hurricane in my 33 years of service.Not confident in your product would think you would at least replacement of a package of milk ,this is the third e-mail I've sent ,poor company customer service

Ordered on January 10, tomorrow will be 18 days and still no items received.

Order finally came after 4+ calls and little communication on their part. One month later and multiple call, I have my full $424 order filled.

My low marking is not because of the food quality. It is due to a lack of communication between the customer and company. I ordered a bucket Feb 22nd. Other than the original email notification of purchase there was no communication ref any delays until March 14th, email about the delay. Prior to that I had left 2 voice messages and sent 1 email on or about March 1st. On March 6th, I made contact via chat with a Mike H. He indicated 1 to 2 weeks before shipment would be made, and that things were busy there. I understand that, but communication is an important thing between the customer and Wise. Just let us know what is going on. Wise has had my $$$ for weeks, as customer I just want a heads up, and know my order wasn't lost in the system. I've seen several posts on FB from your competitor, Valley, and they explained things very well, and asked for patience. I think your group has dropped the ball when it comes to staying in touch with your customer base. This is only my second purchase through Wise, once several years ago. It won't be my last. I just ask for communication. Thank you, Ralf Kreling

I ordered your special 50%off 72 hour kit. The order site charged me for 2 kits but only sent one. I know the site said 1 per household so I tried to change the order but when it wouldn't I just sent it. I spoke to the chat on the website last week but haven't yet heard back from the company.

I have bought on a few occasions and had good experiences. However this time around I placed an order July 2nd and still haven t received it. I ve emailed several times and haven t gotten a response. It s important to note that what I purchased was in stock.

When I placed my order Feb. 25 and 26. It said 2 to 3 week delievery. I understand that things can change but when I call to talk to someone. I have to leave my info on a recording. That;s fine. But, no one calls me back. Instead they send a email. With info that is still not correct. It said the week of Mar. 30. Another call and the same thing, a email. Now the email says the first week in May. No one seems to know whats going on or when things will ship. I was also told that the Mar. 30 ship that Saturday or Monday. My account page says processing for both orders. Even the April 6 shipment is still showing processing. And it;s all vegetables. You have a great product but sorry customer service.

I attempted to order 2 of there 72 hour emergency food kits directly from them off eBay. After a full week, they never shipped out my order and I had to demand a refund. What sort of reputable emergency preparedness company pulls something like that? I'm avoiding conducting any further business with Wise.

Will not buy again! I ordered two prepper packs and two 72 hour kits one of each were gifts for my parents. I gave them to my parents and powder came from the 72 hour kit box so we open it and 3 pouches had holes in them so we open the other kits and all 4 kits had bad visible pouches I took pictures and sent them to Wise and i called and they sent out replacements and they had holes in them 3 more times and some were bad called the 4th time they said they would not send anymore replacements so I did not receive what I originally ordered.They go through employees fast so you can never get in contact with the same person. if you apply pressure to the pouches they will not hold air so how can you rely on them 25 years from now! Will not buy again