Placed an order back in July - only part of the or...

Placed an order back in July - only part of the order arrived with no email or update as to the ETA of the missing item (fuel). Reached out in August and September looking for an update, was assured it was on the way. Finally in late September I requested a refund, which I was told would take 5 days. (proving it obviously hadn't even shipped at that point.) I still have not received the refund to my account, although I received an email from Wise Company stating it has been refunded. And still I'm receiving sales calls to sell me more product - what?? I do not recommend this company.