Placed an order end of Jan...never received my ord...

Placed an order end of Jan...never received my order and it s now April 20th and it still hasn t shipped, an email was sent saying it would ship first week of April and never did. Left many messages and no one ever called me back FINALLY got ahold of someone today they still have no idea on ship date so I canceled my order for a refund and they were super snotty about it too! Unacceptable!