Whirlpool Nederland Review

A huge wait for a simple defect in a dishwasher. We had to do the dishes ourselves for a month

More than two months and 4 mechanic appointments further, the dishwasher was finally made!

(wk29-2019) July 15, our dishwasher broke, but oh well .. luckily, we had insurance from Bauknecht / Whirlpool and a holiday was planned. So washing up was not too bad.
(wk31-2019) Appointment made with mechanic. On August 1, the mechanic quickly found the problem. Unfortunately he couldn't make it. A part had to be ordered. Within a few days that part would be in and he could still make it.
(wk33-2019) Tuesday, August 13, another mechanic came with the wrong part ... And then it became quiet!

(wk 35-2019) Raise the alarm yourself (you're so tired of doing the dishes) to inquire where the right part was. In the end it turned out that the part had not even been ordered! It was again promised to order the part and at the same time an appointment was made for week 38-2019. It also indicated that nobody is normally home on the agreed Tuesday. "No problem: the technician will call half an hour before he is on his way".
That day, the technician left the voicemail message that he was arriving. 13 minutes later, someone came to our house to open the door, but that person only found a note "the mechanic has been". Immediately contacted: technician should still be nearby, but the office did not get in touch with him anymore.
Lost opportunity ... For now, just wash the dishes ...

(wk 39-2019) New appointment was made again. Again on a Tuesday, but now well prepared: someone in the house all day!

Technician let in, but unfortunately, he couldn't fix the dishwasher again. The reason was not known to me when the mechanic left.

When I came home myself I contacted Bauknecht / Whirlpool with the question 1, why the appliance was not made and question 2, whether I was eligible for the insurance taken out by now (takes quite a long time), which states that if Bauknecht / Whirlpool indicates that it cannot make the appliance and it is replaced by a new one. I was transferred to the appropriate insurance agency where they told me that I am indeed entitled to a new dishwasher, if the technician indicates that the current appliance can no longer be repaired.

(still wk 39-2019) Call again Bauknecht / Whirlpool to share that latest info. I would be called back the next day because the technician in question had not yet submitted his report. That's why the man on the phone still couldn't tell me why the dishwasher still couldn't be fixed.

(now more than a week later) Until today, nothing more from Bauknecht / Whirlpool ...

And I do the dishes.

So now my question is, does anyone know how to fix this further?
and oh yeah, does anyone have any detergent left?

If you can help us, please!

Kind regards,
Jos Van Den Heuvel

The customer service is just as bad as the mess they sell.

After having decorated our whole kitchen with four machines from bauknecht, the misery started. We have an extra guarantee (for what you can call warranty), because we bought 4 devices.

The fridge:
The door is difficult to close and then does not close properly, the entire rear is frozen with an inch of ice.

The dishwasher:
Door is difficult to close, and then water leaks on the floor. The dishes can sometimes be re-done by hand and as a slap on the fire, the PCB will die. The dishwasher has already been replaced by a loyal Siemens (highly recommended!)

Coffee machine:
The employer would be happy with it. The coffee is not at temperature and gives half a cup. After a few half cups, the coffee bean grinder was stuck. The mechanic came along, obviously anti-social costs that we had to pay. Mechanic came to conclude that a piece of plastic that had the same color as the machine had come out of a sack of beans.

These are a few examples of our experience with bauknecht / whirlpool.

After a lot of bullshit, contact the customer service. Customer service or his nose bleeds is not friendly and can only read from a book, but in that book is not the word leniency. I can understand their mood a little bit if they also get worthless coffee from a bauknecht device. I can almost furnish a kitchen with Siemens appliances from the call-out costs.

Do not do business with these guys!

Kitchen purchased from kitchen competitor 2 years ago, with Whirlpool equipment. Problems with the display of the oven from the start. A month ago the oven didn't do anything anymore. After calling a number of times, a service appointment has finally been scheduled.
During the visit, the technician said that the plug of the display had been removed, and that this must have already been done in the factory, because that is out of the question.
We are then asked to pay 90 PREMIUM COSTS for a 10-minute visit. If we had known that this joke was so expensive and not covered by the guarantee, my friend would have been messing around with the oven. Ridiculous practices. No more Whirlpool for us!

Note: do not do business with this organization. Customer service does record, but does not provide information. Invoices are sent, but are not specified. Stay out.

Some time ago we received the free package of dishwasher tablets. We were very happy with this promotion. Today, November 30, we received a subsequent delivery of another bag of dishwasher tablets that apparently had not been supplied enough. We think this is a very nice service from Whirlpool. Therefore, this e-mail to thank you very much. We hadn't noticed. Great, that may also be said at a time when we all only have the tendency to complain. As a result, we forget the things that go well. We wish you happy and pleasant days! Dick and Ageeth Holster
It has to be done this way because we could not find an e-mail address!

Experience in disastrous Whirlpool after-sales service. I can not fault the operator, she was very professional, kept calm. It is the organization of their after-sales service that is disastrous.

Dear people, based on product quality and service you do not have to knock on Whirlpool. After 2.5 years to use a freezer and maintain it regularly, this piece went on (one day with freezing, complete contents rot, +/- 5 kilos of meat can be thrown away). Then contacted Whirlpool; the answer is simple; if the technician can demonstrate that you have not defrosted at least every 6 months -> PECH <- then you can have the device repaired for almost 40% of the purchase value (150 euro). And if you choose not to have it repaired you will have to pay 70 euros (!!!!) in advance costs. Never mind, I flick this freezer with the coarse dirt and buy quality! - Product: Whirlpool AFB6651 Freezer -

excellent service with an - apparently minor - repair. Tribute!

1 star is actually still too much. How wrong have I been in the quality of this brand. Bought a washing machine 5 months ago via CoolBlue and you already recommend it cures and even so much that it can no longer be used. something with the temperature sensor or element. I call Whirlpool to have this repaired first (with all due respect a Belgian on the line who in my opinion is really difficult to understand and understand) and what do you think more than a month later was the first opportunity for the mechanic to visit come. Downright scandalous. I find it even more scandalous because this problem has been around for quite some time and is therefore not being addressed by this company. Will you hear yes sorry by Covid-19 well sorry hear this is no longer possible with me. When the washing machine is made, it goes nicely on Marktplaats and after that a Bosch or a Miele, may cost a little more but much better quality, longevity and SERVICE! (Just to name an experience with Bosch: A somewhat older dishwasher had a problem and that at Christmas, a mechanic called and he came the next day to fix it, with the Christmas dinner everything worked as it should and was largely reimbursed as well out of leniency while the warranty period had already expired, that's what I call service!

Take advantage of it do not buy this TROEP cheaper (not that it is cheap 600 ) is in this case extremely expensive.

I bought a dryer at whirlpool and (1 month of use) it became defective within the warranty period. I called and an appointment would be made to see what was going on. Corona took her ff but they couldn't do anything about it. In the end, the mechanic came and ordered something. The second time he was there, he replaced something. But since then my dryer has started leaking and that's why I got a leak. I saw that he had connected the hoses incorrectly.

Then I contacted Whirlpool and they sent me a technician to see if the first technician made a mistake. He has established that an error has been made by the mechanic. It's also on the paper. My dryer does them again now but got damaged by the leak. I have had contact with whirlpool again, but they have sent me an email from but he cannot indicate that the fault lies with the mechanic. He said that to us. So this is really sketchy. Such a large company does not deal with customers that much. This is awful

. I would like to mail the emails and all photos. Then you can also look at it. But this is awful and that's not how you treat customers.

Smart and handy refrigerator. Door was delivered damaged, but neatly solved by service technician.
The dishwasher works very well and has handy options.

Good stuff but that website is really a drama to look for filters and such.

0 stars! We have been waiting 3 months for the air conditioning to be repaired. First I have to do my story 4 times. Very clear with photos. Already three times a technician visited with the wrong part. The broken part is on the photos I sent at the beginning. Today a technician came. No one heard or seen. What must we do to put an end to this farce ???

Due to a short circuit caused by Stedin, our apartment complex was under high voltage, causing various equipment to break down.

In order to get the costs declared from Stedin, we must send quotations from all technicians and / or new equipment.

I've been trying to get a normal quote from Whirlpool for 10 days now, emailed 4 times, called 10 times, it's really the worst organization I've ever dealt with.

If you don't believe me and think that this is just an angry review from a dissatisfied customer, I would say give them a call and experience what answers you get in the mail.

Perhaps a fun activity during the lockdown, just request a price for 2 devices and place a bet with your friends what you get in return

Mechanic has made everything working again. Happy !!! Very skilled and fast and the dishwasher is running again.

We have had a dishwasher of this brand since April 2019, what a regret to buy something from whirlpool. First had been calling for months for 1 rubber, yes, 1 rubber that had come loose from a cast iron pan holder. Got 12 bags x4 wrong rubbers up to 2x. I had an angry supervisor on the line because I could not give him the 12-digit code, which is under the hob. And my husband had already placed it, so don't pop out, right? Finally received a box with 4 new cast iron pan supports. Just like that, without my being told. Anyway, problem solved. But we are not finished yet, even though from day 1 now 1.5 years of problems with the dishwasher, then it works, it does not, it gets hot, then not, normal time on program sometimes takes a whole night. 2 weeks ago, Oct 28, after 4 weeks of waiting, a technician comes. Hangs the drain to the tap with tie bars, so that it does not hang too far in it. Good, machine is working again. In the evening flooding over my laminate floor, the mechanic had dismantled the chiffon and when the pans were washed the kitchen cupboard filled with water, right on my floor. Mop, mop and hope the next day that laminate is not bulging. Fortunately, good quality laminate, so that was not a problem, otherwise whirlpool would have a claim on their pants. Now 2 weeks later, the dishwasher doesn't work again, just Gebelt. Wait another 3 weeks. And a man on the phone who is only allowed to say yes and no, and does not answer your meanwhile rather irritated questions. Or in other words, what a bad organization that never buys a whirlpool, but never anything from that brand.

After my dishwasher didn't work the way it was supposed to do, I went looking for the brand of my dishwasher. Nowhere to be found, except a Whirlpool contact point. She told me that they did not sell this brand in the Netherlands. Despite that, I have had top service and an appointment has been made with a technician. Fingers crossed that it can be made!

Very bad company, have been in April for a complaint on our extractor hood, was clearly told if it is a well-founded complaint you do not have to pay call-out costs, so it turned out to be so and had to pay 60 euros! Very unfriendly on the phone, difficult to reach.Now we get a part of the amount back, this runs from May, and still no money seen, but get a reminder because you do not pay those 60 euros on time!

Worthless!!!
After a long wait I was sent to the reed; ball tent !!!

After induction glass plate was broken, replaced free of charge and very quickly! Great, that's service again!

Purchased whirlpool washing machine and after the warranty period of 2 years leak everywhere at the soap dish under the door for my never again a whirlpool, certainly not because the price is almost the same as Siemens or Bosch where you get much more quality

After tel. Request for repair appointment where clear type numbers are requested and we assume that parts can still be supplied from the relevant hob, a technician comes along who tells you within 2 minutes that no parts are available for this hob whether we want to pay 107.80. There is then a proposal made for a different hob and you do not have to pay the 107.80 this proposal is not at all interesting because the type of the proposal on the internet after deduction of the 107.80 is offered much cheaper with several providers.
With this story we have contacted Whirlpool several times by telephone and by e-mail, but all departments do not respond or have poor hearing or do not know it.
Service from Whirlpool Netherlands is therefore far below standard.

Lousy service ... Useless customer service ..
5 weeks ago a defective refrigerator (7 months old) registered for repair. After 1.5 weeks had a mechanic on the floor who could quickly conclude that he could not repair the device and the device must be exchanged. Now in total almost 5 weeks later and no new refrigerator. The appointment has now been planned, but it remains to be seen whether this will be carried out.

I am also very dissatisfied with the way you are treated when you contact Whirlpool, there can not even be a sincere excuse ...

In any case, I will think a few more times in the future before I will ever buy something from Whirlpool or partners again

Together with the service technician, the problem was solved by telephone. Super.
And no driving costs !!

5 months of waiting and 4 interventions needed to repair a dishwasher that is now unsanitary due to non-use and unrecoverable. No solution offered by whirlpool ...
In addition, there is a loss of time in the warranty during its 5 months without use ... a real scandal for a brand new machine

After 6 years, my Cappuccino machine had too little pressure to suck in the milk. After a failure report I had to wait another week for the engineer and during that week the machine stopped completely; the water did not come up to temperature after a 1st coffee. Had to switch the machine on again each time to get 1 coffee out. After a first examination and ordering of various parts, a 4-hour repair was required. RESULT: Machine works like new again. Michel also made the drive rails normal again, because they just didn't slide out enough to refill the beans properly. Below 3 replaced parts, in addition all rubber sealing rings have been replaced.

Good service, very knowledgeable and punctual engineer

What a terrible company when it comes to service. We want a new water filter because it has been broken by a piece of laundry that was shot out of the drum (apparently that is possible). Call Whirlpool: "We can only send a technician. Costs or nothing (warranty) or 160 euros (user damage)". And thanks, nice guess! I just want a water filter sent to me. "We can't do that. You can order it at europarts".
At Europarts they only have it with the pump attached. Costs 60 euros, while the filter separately costs ten euros. Return to Whirlpool. "Nothing to do about it, I can't send a separate part, sir."
How do you come up with that. Only after intervention by Coolblue, where we bought the machine 5 months earlier, do we receive - after a good week without a working washing machine - a water filter in the mail. No more sorry, no service, no more customer. Opportunity-free business.

very satisfied with the service and the explanation of the technician, top

built-in oven, display defective. seller has done the necessary and got help in a few days later. the repair took no longer than half an hour.

Our glass from the combi oven had burst out of nowhere on the inside. Without it having been on this day. Next day called with whirlpool and was told that the next opportunity for the engineer was waiting 3 weeks .. a pity but nothing that could be done. Then suddenly I got a call from the mechanic himself that he had time earlier. So within a week. Fortunately, it turned out to be covered by warranty. And he went to order a new door. That then took another 3 weeks. Also a bit very long but maybe COVID could be the culprit there. Today we have a usable combi oven again and are all in all very satisfied with the service ultimately delivered. Also from the mechanic Bert! Thank you very much

Product does not match what the brand offers at the level of electro

What a bad service at this company. After waiting for the technician for three weeks, we were told that the error message on our dishwasher means an error in the electronics and that things have to be ordered first. We had already passed on the error message when making this appointment, so we waited three weeks for this appointment anyway. Then a new appointment will be scheduled, wait another two weeks! Called customer service, they cannot mean anything. And if we ask if we can be put on a waiting list, so that we can be called when someone cancels an appointment (which they say they have a lot of trouble with due to Corona, hence the long waiting time), the gentleman on the phone does not understand we mean and nothing is possible. Thanks for thinking along with us whirlpool, keep it up!

Nice and friendly until your warranty is 20 days out.
Do they want to make a dryer of 300 euros NP for 180 euros fixed price I say: leniency of the seller is hard to find !!!!!!

Worthless service. After 1.5 years the motor of my dryer is defective. Eventually have to wait 2 weeks for a new engine. Mechanic indicates that replaced products come with a 4-year warranty, after which I am told to contact customer service that this is not the case. There is also no compensation. I strongly recommend whirpool to everyone !!!

Update:
After contact via the Facebook chat I came to the conclusion that I could register my product for an additional 3 year warranty. If something goes wrong, I can pay the call out costs and labor hours myself. Only the part will be reimbursed. (I only hear that when I have registered) I strongly advise against whirpool. Keep important information behind and lie where you stand. So it's not even worth that one star!

Purchased a new washing machine in March. In November I received an f05 error message. Mechanic had to be added because I couldn't get the filter off. There appears to be a sock in the filter. I found this a bit strange but ala. I was informed that this time it would be covered by the warranty but the next time it came for my own account. You hope that it will never happen again, because yes it actually means that you can no longer wash socks. And yes, in January, not even 2.5 months later, another f05 error message and the filter with no possibility to get loose. Another mechanic and if I just wanted to pay 103.50 because it is a user error !!! I have of course expressed my dissatisfaction about this. That this is a strange story to me. I have had 2 washing machines and have never had problems with socks that end up in filters. It becomes a bit of an expensive business if a technician has to come by every 2 months. Against deaf ears of course, but noted on the invoice that "the customer is not open to reason". As far as I am concerned, only 1 party is unreasonable here and that is Whirlpool. What I do know that I will never buy a device from Whirlpool again. How customers are treated is really outdated. Don't be a toddler !!!

Very bad brand and service. Don't go into the sea with these bastards!

Washing machine 1 month out of warranty broken! Leaks like crazy.

What a dredging service + product.

Never come back to your house again.

My brand new dishwasher hasn't even worked yet. Then I have to wait weeks for a mechanic because dishwashers are not a priority. There is absolutely no understanding for a personal situation. I cannot wash with one working arm. And must now always ask others.

Whirlpool, a well-known powerful name, that has sounded like a clock for years, and this time also lives up to its reputation.
That the device broke in its warranty period has nothing to do with the device (or parts), but with the fact that the municipality has carried out work on the water supply. In this way sand got into the pipeline, which in turn destroyed the device.
So, if you are going to have to replace an appliance in your household: spend 2 more and buy a Whirlpool. It's that simple;)

Dear Joep
I have no idea what you can do for us
oven can not be repaired format is no longer available
so now we are stuck with a large edition only because a part is broken and
alternative does not exist according to back office, and no recall action either

the oven has actually been used 3 times in a long period of malfunctions
and yes he is a bit older but you would say that he has just been placed, those are also the words of the mechanic

telephone contact would be nice
information is known to you

Well once again typed a whole story not knowing if it will be read

size T

Whirlpool - combi microwave is of dredging quality. Just drop holes and the oven will completely disassociate. Have purchased in January 2016 and is already broken and the device is only occasionally used. So be sensible and do not buy Whirlpool and spend your money on another brand. I certainly do

Bad after-sales service - Piece for recent machine not available - 4 full days lost waiting for a technician who comes or not!

All-day waiting ... from 8 am to 7 pm but still no technician to be seen ..
Have called 3x with customer service, no madam we can not say what time the mechanic comes, you will be called half an hour in advance .. you are on the list of the mechanic. But yes, unfortunately, I do not have a telephone number from the mechanic and it looks like I have been waiting for the bad day for someone who really is not going to come! I am very curious what the customer service has to say tomorrow. I will hang on the phone at 8 o'clock tomorrow! At least I had expected a phone call, very disappointing this!

poor quality, good service but unfortunately they can not make the problem? been last time

Worst washer and dryer I've ever had. At our new rental house there is a brand new washing machine and dryer. We thought good news. But what a difference with my old Miele say. The laundry comes out smelly. The dryer does not dry for a meter. Programs really take hours. I am really totally frustrated with these bad products. DO NOT BUY! I even saw the consumer offer promoting them. How they get there is a complete mystery to me.

The service and the short-term appointment was excellent. The engineer thought along again and everything was resolved very quickly. Great in 1 word

Gisteren, inmiddels dus 6 weken verder, is er een monteur langs geweest voor de whirlpool vaatwasser ivm een storing E3 F4. Hij heeft een sensor vervangen en een nieuwe pomp in gezet en is een het rommelen geweest met de afvoerslang. Bleek dat hij daar een nieuw onderdeelvoor nodig had. Dat zou pas over 2 weken geleverd kunnen worden. Prima, geen probleem. We konden de vaatwasser gewoon blijven gebruiken. Tot we hem vanmorgen aanzette en er een waterballet ontstond met code E1 F6. Meteen de technische dienst gebeld in de hoop op een spoedreparatie omdat de monteur duidelijk iets niet helemaal goed heeft gedaan, of weer aangesloten heeft. We kregen te horen dat we gewoon moeten wachten tot de monteur komt met het nieuwe onderdeel. Zeer teleurstellend!
Nu 6 weken later is de monteur langs geweest maar had wederom een nieuw onderdeel nodig nl een memorybord. Wachttijd ca 2 weken.
Dit is werkelijk schandalig. Vooral ook omdat we totaal geen reactie of begrip krijgen van Whirlpool.

good a good product and service and gives great coffee

The service was okay. The Indesit washing machine not at all; it didn't run any programs from the start. Very dissatisfied.

My experience with an Indesit XWE 81683X WSSS EU washing machine can be described as a big disappointment. Where reliability is the factor that makes it known.

Purchased at Coolblue on Thursday 20 July 2017. The first days fine! The whining started on Friday 16 Nov. 2018. The front panel did not do anything anymore, so moving did not work anymore. It took a total of several weeks and several appointments to repair the device. The technician did not have the correct parts. What you were doing with your parents.

Wed 11 September 2019, just over a month from the manufacturer's warranty, he again fails with the same complaint. In the meantime, both the guarantee and the trust in Whirlpool / Indesit have expired.

Undoubtedly numerous working parts, but a front panel that has saved so much in price will not last for more than a year. This way you continue to buy washing machines, but this time no longer from Whirlpool.

WORST service EVER !!! I have never experienced this before you get off the heel but the branch I have been waiting for 2 months before replacing a tumble dryer! Not normal this !!

In short: Internal communication and speed of repair appointments very poor. Simple repair to a combi microwave within the warranty period takes longer than 1 month.

The heating element in my Whirlpool combi microwave broke after 4 years. This was within the warranty period so contacted Whirlpool. Replacing the heating element is easy. First appointment was also relatively easy and quick. Until here it went well.
Half a minute after arrival, the first service technician also noticed that the heating element was broken, but did not have the replacement element with him. He would ensure that the part was reordered and a new appointment would be scheduled after 5-7 working days. Not ideal, but ok. Seven working days later, we still didn't hear anything, so I called myself and scheduled a follow-up appointment: another week.
A week later, service technician two comes in, looks into his system, finds out at that moment that a technician has been there before and reports that he also did not have the part with him. Top. He would ensure that a new appointment is scheduled urgently.
Then, without consultation and for more than 2 weeks later, a new appointment is scheduled.
Now I have been more than a month and two service technicians further and I still have a defective oven. Hopefully the next mechanic who comes by will have the part with him.

Am vv

1 review

10 minutes ago

Unfortunately I have to click on a star, would like - 5 stars but unfortunately not possible

Unfortunately I have to click a star to continue, actually I would like to give - 5 stars for a very lousy, not customer-friendly, arrogant organization like Whirpool.

Our dishwasher is broken, which is annoying but can unfortunately occur. Contacted Whirpool to book a repair, the repair could only be booked after 3 weeks! Still set the date, after all, you want to use your dishwasher. The mechanic came by on the agreed date (2 Sept.2020) and repaired the machine, or at least that's what the mechanic claimed, the next day we had enough in the machine to start using, but the machine did not work! Next day contacted Whirpool again, booked another appointment which could only take place 2 weeks later, accepted again because as mentioned before, you have that machine to use! The mechanic would by now be aware of what a part needed to be replaced to get the machine working, I was told by phone I also had contact with Whirpool via Messenger and I was also informed that it would be fine on my ask whether the technician would have the relevant part with him. The day of the 2nd repair, the mechanic looks at the machine, concludes that a part needs to be replaced and casually tells my wife to order that part !!!! Made a new appointment directly with the technician for today, Sept 23rd. 2020 in the morning, you guessed it, something does not go as agreed, the mechanic has not been in the morning and did not call, now it is almost late afternoon so that the mechanic will still come is not my expectation. I also just called Whirpool but again I don't expect anything from that, disinterested employee on the line who promises to call the mechanic and then call me back, I asked when I would be called back and I got no clear answer about. So my conclusion, I will not be called back and will be left in the dark by Whirpool !! Even if I have to take 3 times off from our work, maybe I can send an invoice to Whirpool for 2 days off? In the meantime, the invoice for repair has been received, while the machine has still not been repaired, this invoice will of course remain unpaid. I think Whirpool should be scrutinized by a program such as Kassa or Radar, I actually only read negative experiences.

Very very frustrating yuck Whirpool that you still have customers amazes me!

Customer service is bad !! Called for one mechanic. Should be between 8 and 6 (nice time indication) I stayed home and asked for a day off! No one shows up all day, no call, nothing! When I called again I had canceled the appointment according to them .... my 3 month old dishwasher still broken. With the warranty they wipe their ass. NEVER MORE WHIRPOOL!

Sadly poor service !! 8 week wait before the dryer was made !! repair time 30 minutes. Never again for me Whirlpool ...
Consumer service line employees are trained not to help you!

We have been waiting for a repair of the induction hob for almost 3 weeks now. The appointment was noted with urgency, but this does not appear to be fulfilled, as we still cannot cook. In addition, I would be called back within 48 hours and when I called about that because that had not happened, I would be called back again, which also did not happen. Customer service also noted the wrong data up to 2 times and when I called for the 3rd time to check if it was finally correct, my number was blocked. This whole situation does not reflect any kind of customer focus.

Unfortunately, I cannot put less than one star.

1 year after purchase the 1st problems and now after 2 1/2 years our baukkeeper is ready for the scrap heap. Whirlpool / bauknecht customer service is downright bad. With us, there will never be a baukkeeper or whirlpool device in the house again.

Our coffee machine has been broken for months. Three different technicians have been unable to fix it and within moments of them leaving it is broken again! The last technician left the machine leaking water all over our kitchen, causing damage. Why do we pay insurance when you can not fix it? Why do we have to wait more than 1 month for a repair technician to come again? What a waste of money...

Got a new Ikea kitchen with a whirlpool dishwasher , dishwasher doesn't work , Ikea tells me to call whirlpool, I call whirlpool first time the customer service hangs up right away when I speak english, second time I try my Dutch he tells me to properly install the dishwasher AND Hangs up !!!

Firstly, someone from Whirlpool came through Ikea service because the dishwasher did not work anymore. 15 minutes in with an account of 133, -. Conclusion not to repair so buy new.

New ordered at whirlpool and appointment for today. You guessed it, at 18:00 nobody by.
Service called and the gentleman told us, yes you are in the system but euh euh ja gek euh euh. So no worries and if I want to call back tomorrow! ???? I am still a customer! I should be called back with an apology, right? !!!!
Really very bad !!!!

Today a technician would come by to repair my defective Bauknecht dishwasher. This fell within the warranty period. This morning I was called that the technician is sick, can happen. The gentleman I spoke to in the morning did not seem to want to take the time for me and said I would receive a message later. Naja, maybe the gentleman himself was responsible for the planning and had more problems to solve. Can happen. In the afternoon I received a text message that the engineer is coming next Thursday next week. I can not do that. I planned the appointment well in advance (3 weeks), because I could not get a day off from work and this was a day off. This week there are still possibilities for me, so I decided to call. On the phone I got a very stiff woman who didn't even make an effort to work with. I have mentioned several options, but this lady continued to adhere to the standard working method. I have not received any apologies for the cancellation either. With the first gentleman I spoke to, I was able to empathize a little with the impersonal approach, but that I speak to two different people in one day who are so limited in customer contact ?! I think it is very old-fashioned that such a large company applies this policy. Mechanics only come between 7 a.m. and 5 p.m. while most people then work. When I do a simple round on the internet, I find enough technicians who also come in the evening. But the lady on the phone indicated that I cannot approach this, because it is not covered by the guarantee. In addition, the only thing this lady could say was "I can't help you." I advise everyone not to buy another device from Whirpool / Bauknecht. It breaks too quickly and the service is hard to find.

Very good service and very satisfied with the handling and repair

Worthless service, do not answer your question if you cannot find the invoice but you do have a question. Do you want to call in a technician, while I know what the complaint is and want to make a consideration for repair or a new one myself? Dryer. Never again a whirlpool, I can say that again! What a worthless company!

Still waiting for a mechanic. I'm going to buy another dryer because my whirlpool dryer (less than 2 years old) is now more than a month broken and if I have to wait for whirlpool then I can wait until I weigh one of us ....

Do not buy a whirlpool, if you find them with you to solve it yourself. Never again !!!!

Min 5 stars would better reflect the service of Whirlpool. We are very disappointed in the quality of our whirlpool washing machine and the service provided by Whirlpool. Our washing machine of 2 years and 2 months old unfortunately went out of service on 12 September. In a family with 3 young children, including a 3-month-old baby, this was very impractical. After reporting this to whirlpool, it was only possible to plan a repair 8 days later. Unfortunately, this repair showed that the motherboard was defective and that it was out of stock, so that a new appointment could not be planned immediately. Our request to come to a solution was very unfriendly and not understanding. The call center was only able to schedule an appointment and otherwise not at all understanding. The consumer service can only be reached by e-mail and does not want to respond to questions in terms of content. In addition, they threaten costs or a collection agency in every response. Eventually the washing machine was repaired on October 7 and we have been without a washing machine for almost a whole month. In addition, an invoice of more than 180 euros in call-out costs and labor was also submitted for a defective motherboard, a component that is not subject to wear and, in our opinion, cannot go defect within 2.5 years. We are therefore very disappointed in the quality of Whirlpool's products. We also expected a more customer-friendly service from an A-brand, which we included in the whirlpool until recently. We strongly advise against anyone who is looking for a reliable Whirlpool product. For us certainly no longer a Whirlpool in the future.

The best possible service. Our induction cooker did not recognize the pans occasionally and reacted badly to the knobs. According to Whirlpool, that was all about the pans (madness .. pans are WEL or NOT suitable, do not continue, and sometimes not). The mechanic lied in all reports, did not show up (and then you are waiting for this pruts company all day long). Now we have a SMEG (but after legal steps) .. great .. never again something of Whirlpool, both we and the family.

The evening before the repair, we were able to log in after 1900 to see which technician would arrive. This indicated, between 8:00 AM and 5:00 PM !! Sorry, don't state anything. My wife has her own company and thought she could work around it as soon as she knew in which part of the day the mechanic would come. In total she called Whirlpool 5 times to ask if there was any indication of time. Not once has she been called back, but every time it was "we will call you back, or we will call you back urgently ..." You cannot deliver worse service. In a word worthless., Only empty promises. No more WP or related for us.

Air-conditioning from Whirlpool is defective for the second time in a short time. If you want to make an appointment for repair, you will receive a date about 3 weeks in advance. You must then be at home from 8 a.m. to 8 p.m. The technician then called with an anonymous number that he would be there in 10 minutes. The engineer then says that he cannot get behind the barrier to park (which I could not have opened at all), so I have to make a new appointment. He never rang the bell and did not provide any information to call back. Then I called customer service, which indicated that they can do nothing and can only schedule a new appointment again in 3 weeks, in exactly the same way, with another time period from 8 a.m. Worthless service!

Worst after-sales service ever! With a family of 6 we have to do without a dryer for almost 3 MONTHS. We have already had to take 5x leave to make the drying cabinet and it has still not been repaired. We are talking about a device that was still 6 months old ... By the way, they are not always friendly on the line.

bought a new dryer in February 2020 via Bol.com. Machine is now broken. Mechanic visited and it turns out that a sensor is broken. Can happen, but it takes a few weeks to months for a new part to arrive. We will therefore not be able to use our new tumble dryer in the near future. nice and handy such a whirlpool dryer.
02/11 I don't have Facebook, but in the meantime I already called a mechanic from another company and he fixed it immediately. part was available from the supplier. cost me 108.00 euros but we can just use the dryer again. You can therefore cancel the malfunction.

2 times the dryer breaks within a year, you are not happy with my money back, but so far they do not agree and they only keep us on the line.

Our washing machine just got fixed by professionals sent by Whirlpool under an extended warranty scheme for which we are extremely grateful.
Excellent product and service which we both highly recommend!!!

Following another technical problem a few months later, we are impressed by the quality of Whirlpool's service and how well our issue was taken care of.
They truly deserve their 5 stars.

I have had a whirlpool microwave for 21 years and it still works fine, if it ever breaks I will immediately buy a new one. This product will give me 10 stars
Used every day

good dishwasher, very quiet
goede vaatwasser, heel stil

I bought a Whirlpool washing machine 2.5 years ago and it gives an error code f22. The employees of the customer service department can not answer my questions and always turned around. It seems as if Whirlpool Netherlands is consciously employing this kind of unskilled people in the customer service department. Never buy a device from Whirlool again !!!

waiting four weeks for the washing machine to be repaired !!!!! Drama!!!!

Poor quality (dishwasher broken within 6 months) After a long wait with little empathy and solution orientation. Now waiting three weeks for a technician. If it comes, the customer service hung up before we could make the agreements concrete. Left with a broken dishwasher and no idea what to do next. Not only a poor quality product, the approach afterwards (which is even more important) is really outdated.