In short: Internal communication and speed of repa...

In short: Internal communication and speed of repair appointments very poor. Simple repair to a combi microwave within the warranty period takes longer than 1 month.

The heating element in my Whirlpool combi microwave broke after 4 years. This was within the warranty period so contacted Whirlpool. Replacing the heating element is easy. First appointment was also relatively easy and quick. Until here it went well.
Half a minute after arrival, the first service technician also noticed that the heating element was broken, but did not have the replacement element with him. He would ensure that the part was reordered and a new appointment would be scheduled after 5-7 working days. Not ideal, but ok. Seven working days later, we still didn't hear anything, so I called myself and scheduled a follow-up appointment: another week.
A week later, service technician two comes in, looks into his system, finds out at that moment that a technician has been there before and reports that he also did not have the part with him. Top. He would ensure that a new appointment is scheduled urgently.
Then, without consultation and for more than 2 weeks later, a new appointment is scheduled.
Now I have been more than a month and two service technicians further and I still have a defective oven. Hopefully the next mechanic who comes by will have the part with him.